Conductor is seeking an customer centric, results oriented support guru who thrives on providing support through many different channels of communication – including email, phone, chat, and forums. The ideal candidate is a self-starter who possesses fantastic troubleshooting skills, is driven to help customers, and has the ability to dive deep into a new product to learn it inside and out.


  • Provide support for all technical queries from customers related to Conductor’s platform via live messaging/chat and asynchronous channels as well as providing resolution for escalated technical issues
  • Own the customer experience and work to exceed their expectations.
  • Partner with other teammates using fundamental troubleshooting skills to isolate, analyze and provide resolution to customer issues of moderate to high complexity
  • Consistently look for solutions to problems and propose improvements if something could work better
  • Drive product change and improvement to make Conductor the top tier Organic Marketing Enterprise SEO & Content platform
  • Develop a deep knowledge of Conductor’s platform to remove technical barriers for our Customers and help them navigate a variety of tools within the Conductor Platform

Required Skills:

  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Excellent organizational, written, and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner level users to highly technical users in our tickets as well as knowledge base articles
  • A strong sense of urgency
  • Ability to empower end-users to support themselves using our knowledge base
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • A true problem solver that loves a challenge
  • Passion for customer service and technology
  • Ability to organize and prioritize responsibilities under pressure
  • Some experience in Technical Support or Customer Service or relevant internship experience highly desired


  • Bachelor’s degree in Engineering, Computer Science, or related field or equivalent experience
  • Familiarity with HTML, XML, JavaScript, CSS and SQL
  • Experience with Google Analytics, Adobe Analytics, IBM Digital Analytics & Webtrends
  • Experience troubleshooting in a SaaS environment