About the Role
Title: Creator Growth Manager
Location: remote
Job Description:
Description
ConvertKit is a powerful marketing platform built for creators, by creators. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isnt a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products – all within one platform. More importantly, there isnt a team more committed to helping creators earn a living.
Were on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.
The ConvertKit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.
The Role
As a Creator Growth Manager, youll provide strategic, personalized support for our top creators. This role will work closely with our most influential accounts, delivering exceptional customer experiences and guiding them to optimize their email strategy and use of ConvertKit.
Responsibilities
- Manage and nurture relationships with top accounts, ensuring an outstanding customer experience.
- Conduct strategic consulting sessions with existing and potential customers, focusing on areas such as email list growth, monetization, and overall strategy.
- Develop and implement outreach strategies to engage with top accounts effectively.
- Lead goal setting and defining success metrics to understand the effectiveness of your work and the combined efforts of the CGM team.
- Proactively identify ‘at-risk’ accounts and take necessary actions for retention.
- Identify opportunities for account expansion and position accounts accordingly.
- Provide high-impact product feedback based on customer interactions.
- Collaborate with support teams to address critical issues promptly.
- Coordinate and improve implementation processes for smooth onboarding of creators onto our platform.
- Participate in department initiatives, provide product feedback, and contribute to pilot programs.
Requirements
- Demonstrated experience in account management or customer experience in a SaaS company serving over 50 accounts at a time.
- Strong understanding of the email/newsletter landscape.
- Have a collaborative approach to working with stakeholders across the business.
- Exceptional visual, written, and spoken communication, and presentation skills.
- Analytical mindset to evaluate performance and business impact.
- Be autonomous and self-motivated to work effectively in a 100% remote company.
- Have enthusiasm for and belief in ourmission, vision, and values.
- Attend our bi-annual company retreats