About the Role
Contingent Disaster Relief Phone Agent
ID
2024-42628
Department
Temporary Contingent On-Demand Positions
Schedule
Morning, Evening & Weekend Shifts
Bonus
No
Wage Description
$12.50 – $16.00 / hour
Education
High School Diploma/GED
Min. Years Experience
0
Company/Brand
MCI
Location : Location
US-MO-
Career Level
Entry-Level
Division
Business Process Outsourcing
Employment Type
Seasonal Part-Time
Reports To
Supervisor
POSITION OVERVIEW
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM – 8:00 PM ET, with shifts from 8:00 AM – 2:00 PM and 2:00 PM – 8:00 PM.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES A HURRICANE RELIEF AGENT DO?
We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Key Responsibilities:
- Assist customers with service inquiries
- Learn the common requests and solutions
- Improve the customer’s experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers