Job Description

Content Owner – Remote #7189

Bellevue, WA


Telecommuter – United States


Business Analysis

Job Description

Symetra has an exciting opportunity to join our team a Sales Effectiveness Content Owner!

About the role

As the Sales Effectiveness Content Owner will partner with our divisional Leadership, Sales, Marketing, Product, Underwriting, Implementation, Claims and RFP teams and their respective subject matter experts to enhance organizational efficiencies through the oversight, governance, and ongoing development of our proposal response database and related databases (e.g. Sales Effectiveness SharePoint site; Salesforce library; etc.). You will oversee the application of our governance model, facilitation of content evolution to align with best practices in RFP response and sales support and direct improvements relative to related databases. In addition, in this role you’ll constantly explore new ways to enhance use of our database technology through architecture, content refinement and templates to support the pursuit of business development.


  • Oversee the management and governance of our RFP database content library.
  • Refine governance processes based on best practices as we identify opportunities for improvement.
  • Collaborate and coordinate with internal contributors and Subject Matter Experts (SMEs) to ensure content is complete, accurate, and aligned to RFP best practices in content development.
  • Develop and maintain relationships with SMEs across the firm to facilitate content development and maintenance aligned to our governance model.
  • Develop a detailed and fluid understanding of Symetra’s offerings to enable effective new content reviews and oversight.
  • Apply superior writing skills in review and approval of new content development to ensure alignment with best practice approach defined for the databases.
  • Maintain the content databases to ensure all existing and new content are updated to optimize the proposal team’s response time and sales efforts.
  • Advise on industry RFP best practices and innovate new opportunities to leverage the content databases to enhance manual processes.
  • Participate in database training efforts for new employees and SMEs to ensure adoption and seamless workflow.
  • Act as database/SharePoint champion tasked with driving high levels of system adoption across the company.
  • Other projects and responsibilities as requested by Director of Sales Effectiveness, including ownership and maintenance of the Sales Effectiveness SharePoint site.

What we offer you

If you want to invest in yourself and build a career, this is a great place to work. If you don’t want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work. Cris H. – AVP Internal Sales, Training and Development

Symetra is inclusive of all employees regardless of their personal differences. Darrell J. – Actuary III

Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions. Felicia D. – Financial Reporting Lead Senior Analyst

Benefits and Perks

We don’t take a one-size-fits-all approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview


Salary Range: $71,700 – $119,500 plus eligibility for annual bonus program


Your education, experience and skills

  • Bachelor’s Degree in related field required.
  • 3+ years’ experience with Group Life & Disability insurance products.
  • 5+ years’ experience as an RFP database manager.
  • Knowledge of RFP database technology required (Qvidian experience is preferred although candidates with experience in Loopio, RFPIO, or RocketDocs will also be considered).
  • Experience with SharePoint (or similar) tools required.
  • Thorough understanding of the RFP and consultant questionnaire response process.
  • Superior editorial/writing skills and experience relative to RFP content development and best practice approaches to achieve the development of commercially oriented narratives.
  • Excellent time and project management skills and problem-solving skills with demonstrated ability to act as a team player and independent thinker.
  • High attention to detail, including solid proofreading skills is critical.
  • Strong interpersonal skills.
  • Ability to work independently and efficiently manage relationships and multiple priorities.
  • Strong skills in Microsoft suite, content management and SharePoint.
  • Thinks innovatively, brings ideas to life, and seeks continuous improvement.
  • Develops networks across the Division and the Company.
  • Exhibits effective communication skills.
  • Exhibits effective people skills in working with and coordinating responses from SMEs.
  • Project management experience.
  • Experience with Stop Loss and Voluntary Benefits.
  • Demonstrated skill in content creation and management.
  • Salesforce experience a plus.

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.