Job Description

Content Developer



time type

Full time

job requisition id

JREQ 5324

The Content Developer position in a dynamic and fundamental position at Synergy, contributing to our transformation of how we produce and share knowledge. Responsible for developing our product Help Center content, Client Training, and a variety of product related media, the Content Developer position draws on several skills to create high quality content that our clients rely on and value. This opportunity will hone your writing, design, and media skills to produce effective, reusable material that can be used to train or assist in answering a client’s questions regarding Synergy products.

You will perform established processes and workflows to assist in creating and updating product training, technical, and general informational content in a variety of mediums.

Core Skills:

  • Able to work both independently and with a diverse team
  • Able to communicate effectively and professionally
  • Digital communication skills
  • Written and verbal skills
  • Strategic thinking skills
  • Analytical skills
  • Good eye for detail
  • Ability to work on multiple projects simultaneously
  • Proficiency with content management software
  • Understanding of ADDIE method and application
  • Basic understanding of adult learning theories and application
  • Basic knowledge of HTML


  • Create, write and manage user documentation for Synergy products.
  • Coordinate on cross-functional teams to determine content and training needs.
  • Assess, test and document new and upcoming product features.
  • Draft and review product design and requirements documents.
  • Apply corporate style guide and terminology conventions.
  • Coordinate with product management and engineering to execute content features into system.
  • Execute internal processes to create documentation and content.
  • Develop print, electronic and web communication to support company goals and client needs.
  • Support company publications and information dissemination where needed.
  • Research and collect information for departmental and company communications.
  • Execute internal communication processes.
  • Create new courses, classes and tools to update current offerings.
  • Coordinate with SMEs to create enablement deliverables.
  • Execute and update training deliverables.

Preferred Experience

  • Experience with technical writing
  • Experienced with Storyboard and creating short screen-capture videos to increase the adoption of our products
  • Knowledgeable with creating interactive workflows that assist clients in using and troubleshooting product features
  • Experience with Camtasia, Articulate, Canva and other similar authoring tools
  • Proficient in creating knowledge in response to client feedback and data collection