Job Description
Title: Content Designer III
Location: Baltimore or Remote
Fearless is looking for a Content Designer III to add to our diverse team of 250+ employees (and counting!).
What you’ll be doing
We’re looking to change the world by building software with a soul, and we want your help.
The Content Designer III is an expert practitioner in design thinking who advises, develops and leads cross-functional teams on content creation and strategies. They plan and facilitate ideation workshops and workshops that facilitate cross-team collaboration in order to build buy-in and influence decision making. They oversee the strategy for content design to ensure that it meets user and organizational objectives. They own and champion content design best practices and build processes and systems for implementation in order to craft scalable solutions.
We need your Content Designer skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who can accomplish the following:
Responsibilities and Contributions
Organizational and Leadership Role
- Builds scalable content solutions for multiple cross-functional teams and Business Development strategies for new opportunities.
- Cultivates a community of growth and development through direction and mentorship of other team members.
- Grows our content design community, eminence, and strategies, leads discussions of design practices and standards, and contributes to practice area communities and activities.
Functional Role
Collaboration & Communication
- Builds buy-in with Engineers, Product Managers, and fellow Designers to plan and implement the best possible solutions given the circumstances and risk.
- Mentors Designers, Engineers, Scrum Masters, and Product Managers on content design best practices in order to establish internal systems that ensure that customer goals, user needs, and business needs are met.
- Engages with Product Owners, stakeholders, and team leads to influence and develop roadmaps, build out requirements, and conceptualize and prioritize features.
Implementation
- Defines and develops strategies and policies, and provides guidance to others working in the strategic context, evaluating current strategies to ensure business requirements are being met and exceeded where possible.
- Plans and facilitates content design workshops and brainstorming sessions on developing content.
- Owns and champions the team’s content design practices and standards through assessing and improving the quality, impact, and strategy of content outcomes and outputs.
- Mentors Designers and Engineers on best practices for managing, maintaining, and implementing content.
- Coaches, stewards, and directs other Designers and team members to develop their professional skills.
- Designs and develops scalable content solutions for multiple cross-functional teams.
- Analyzes content for consistency, accuracy, user experience implications, and adherence to style and language guides and brand standards.
- Builds systems and processes for creating and maintaining high-quality content.
- Facilitates and leads various research activities such as user and stakeholder interviews, usability testing, desk research, benchmarking of other products and services, mapping user objectives, and other forms of requirements discovery.
- Facilitates and leads activities to determine content order such as mapping user journeys, scripting sub-conversations, card sorting, and competitive research and analysis and iteration.
- Sets the direction and assures deliverables are of high quality and consistent with design direction, best practices, and guidelines across teams.
Essential Skills, Experience, or Competencies
Must-Have Skills
- Experience writing content for digital platforms or experiences, such as UX copy, blogs, social media, and web pages.
- Demonstrated experience creating content audits, plans, and lexicons.
- Demonstrated expertise in managing stakeholder relationships and expectations.
- Demonstrated expertise in identifying users and business needs, developing solutions to meet those needs through strong influencing and communication skills.
- Expert in designing and implementing content style guidelines to create engaging content.
- Expert in the sustainability and consequences of design decisions and can make decisions characterized by managed levels of risk and complexity.
- Demonstrated expertise in attention to detail and strong organizational and time management abilities.
- Ability to operate and manage work, strategically reason, build relationships, and influence others.
- Industry expertise in design thinking and content design best practices.
- Demonstrated expertise supporting product and service development in a content-centered role.
- Expert in conducting Flesch-Kincaid tests.
Icing-on-the-Cake Skills
- Advanced understanding of agile processes and can advise colleagues on how and why agile methods are used and be able to provide a clear, open, and transparent framework in which teams can deliver.
- Knowledge of how to create and improve SEO to ensure searches return relevant content.
What else you should know?:
Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:
- Flexible schedule
- Family-friendly workplace
- 14 days of PTO allowance (not accrued so you get it up front!) PTO + 8.75 days sick leave + 11 federal holidays + your birthday off!
- 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
- Tech, education / training, and snack allowances
- Free parking in downtown Baltimore / public transit coverage
- Safe Harbor 401(k) plan with employer contributions and immediate vesting
Location:
- In-person, hybrid, and remote options are available. Our offices are located in Baltimore and Montgomery.
- All new employees must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for the position. Reasonable accommodations for qualified exemption requests will be considered.