Job Description

Content Designer Contractor


United States Remote

Santa Clara, CA

time type

Full time

job requisition id


Job Description

UX Content Designer

User Experience | Santa Clara, CA, United States

Organization: Discovery & Engagement

Role: UX Content Designer

Chegg’s Discovery & Engagement org builds personalized, cohesive signed-in user experiences to improve the lives of millions of students around the world. The discovery team onboards our new subscribers and helps them understand the value of all the learning tools & content Chegg has to offer in a personalized way. The engagement team on the other hand is responsible for some of our most used learning experiences like homework, exam & writing help.

The Discovery & engagement team at Chegg is looking for a UX Content Designer to extend our ability to create user experiences that help students succeed. UX Content Designers at Chegg are mission-driven, visionary, analytical, and detail-oriented. They care about their impact on education and on Chegg and can tie back everything we do to our Student First mission.

In this role you’ll connect with other UX Content Designers from other product orgs to shape the way we speak to our users. You’ll join a team of Product Designers and UX Researchers to make learning product experiences discoverable, intuitive & accessible. You will help shape product experiences to build trust with users and deliver on our brand values.


Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency

Collaborate with designers, researchers, product managers, product marketers, and engineers to create highly usable experiences

Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy

Conduct competitive audits and present ideas for using content to achieve project goals

Write clear and concise content across multiple touch points (including labels and navigational elements, interface language, accessibility content, and product emails) for native mobile apps and responsive Web products

Leverage research and user testing to inform and validate content decisions

Help users navigate our platform and apps efficiently and use them effectively while delivering a relevant and personal experience

Work with other writers to maintain and evolve our brand voice and tone, content and UX guidelines, and evangelize those resources across the company


Bachelor’s or greater degree in design, user experience, writing or a related field

2-3 years experience writing user-facing content, including 1+ years specifically for Web or mobile

Excellent writing and editing skills with a mastery of AP style and the confidence to know when to break the rules

Solid understanding of people-centered user experience and interaction patterns

Analytical thinking about customer journeys and content flows

Ability to independently plan and lead content strategy for large-scale projects including future-proof thinking

Demonstrated interest in advocating for the user and ability to make a business case for content

Experience working in a collaborative design environment, presenting work, and giving and receiving feedback

Portfolio of work creating content for user interfaces, including full flows and microcopy samples

Organized and detail-oriented

Professional, positive, and enthusiastic


Passion for helping people learn and succeed in school and beyond

Interest in trends in learning tools or other apps that college students use and love

Finds, saves, and shares inspiring copy, content patterns, and user experiences

Ability to drive and build support for larger content-led goals and initiatives