US Remote


Position Responsibilities

Deltek is actively seeking a Customer Support Analyst to join our challenging, innovative and fun Customer Care team. This position will support our ComputerEase commercial construction product line. The employee will:
Provide quality accounting software support to clients using Deltek products;
Work in a team environment and providing support to customers via phone, email, chat and the internet;
Assess the nature of customer problems to resolve most support issues.


Customer service and/or software support support preferred
Basic knowledge of Accounting/Bookkeeping principles, preferably gained through working with Accounting applications OR within an educational setting
Successful background and experience working in a team environment
Ability to multi-task in a fast-paced environment
Ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Desired Skills
Direct experience with ComputerEase software a plus
“Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.”

Travel RequirementsNo