Job Description

Community Engagement Lead

San Francisco, CA | Montreal, Quebec | Remote

We’re looking for someone who has a passion for developing community engagement programs. This person will identify new and creative ways to engage our content creator customers by building a unique and differentiated presence across different platforms.

What will you do?

  • Be Descript’s ambassador on Discord and social channels: engage in chats, facilitate workflow Q&A, direct users to resources, resolve and escalate product issues, and maintain a vibrant (and not cranky) community.
  • Be the go-to expert for help with high-priority users and top creator partners. Engage in training and debugging sessions via email, chat, and Zoom.
  • Lead, host, and participate in virtual events and in-person conferences and user events. Up to 10-20% Travel required.
  • Develop learning materials and product-specific programming for special programs like Descript Affiliates, Ambassadors and Champions
  • Be a liaison for the Descript community with Descript’s EPD and marketing teams. Develop mechanisms for sharing community feedback and key insights.
  • Contribute and advise on the creation of engaging, shareable community and learning content for help center, social media and YouTube channel. Ensure accuracy and efficacy of of all tutorial content.
  • Pitch and spearhead new strategies and initiatives to improve engagement with the Descript community
  • Create and execute on custom engagement activations for various verticals within the Descript user community
  • Identify, monitor and report on key engagement metrics

Ideal candidate

  • Intersection of Community and Support
  • Training and learning
  • User-generated content
  • Understand strategy on community-led organizations


  • Experience at a B2B/SaaS company.
  • Experience with social media management or customer support.
  • Familiarity with a social platform tracking and analytics tools.
  • Experience pulling and presenting analytics.

About Descript

Descript is building a simple, intuitive, fully-powered editing tool for video and audio an editing tool built for the age of AI. We are a team of 100 with a proven CEO and the backing of some of the world’s greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript HQ is in San Francisco, and our AI research team, Lyrebird, is based in Montreal.

Descript is the special company that’s in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

Benefits include a generous healthcare package, catered lunches, and flexible vacation time. We currently have offices in San Francisco and Montreal, and are open to folks working remotely between PT and ET time zones. Whether you love WFH or can’t wait to get back to being in person, we’re interested in offering an environment that works for you.

Descript is an equal opportunity workplacewe are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.