Job Description

Title: Communications Manager – Telecommute

Location: United States
Job Category: Sales & Marketing
Job Type: Full-time
Travel Percentage: -1
Job Description:

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.

The Communications Manager is responsible for developing, updating, and executing online and offline program communications for UnitedHealthcare Hearing. In this role, you will support the end-to-end development of required communications, working to ensure compliance and improve the member and provider experience.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provide content leadership on projects by partnering with UX, product and other internal or external partners. This may include defining and supporting content inventories, digital content requirements, information architecture, comps/concepts, wireframes, content decks, editorial calendars and content curation
  • Serve as a digital content subject matter expert to partners and stakeholders
  • Partner with business/IT teams to identify important insights and find opportunities to improve user experience and communications that influence those online experiences
  • Actively identify new opportunities, recommend strategies, interactions or approaches and develop content management solutions
  • Contribute towards communication strategies that fulfill business needs; add value to strategic brainstorming sessions; provide suggestions for the development of tactical deliverables and translate objectives; ensure that the project deliverables are on time
  • Develop and present strategies or creative briefs to leadership and key stakeholders to achieve buy-in, gather insights and facilitate the evolution of new or existing communication projects
  • Support content management of hearing websites
  • Utilize your expertise on communications that will strengthen brand awareness and reputation, and achieve growth and retention targets
  • Develop and implement a modern communications infrastructure that reduces low-level administrative burden on communicators
  • Be the business subject matter expert, solid verbal and written communication skills, with the ability to understand processes and drive end-to-end communication development, approval and execution
  • Demonstrate and apply understanding of regulations and health care industry trends tied to operational materials/letters
  • Collaborate with business owners, process owners and technical stakeholders to identify specific requirements and lend support to the solution
  • Identify gaps between current state and desired state and help socialize the road map to improvement
  • Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates
  • Identify, escalate and help resolve issues communicated by stakeholders
  • Cultivate relationships with applicable internal business partners to drive support, adopting and collaboration on transactional letters projects
  • Ensure messaging of communications aligns with internal health literacy practices and individual program requirements
  • Manage the review and approval workflow for member facing digital communications, including Business SME, legal, compliance and regulatory approvals
  • Regularly host calls, serve as an active participant in other’s meetings and be an advocate for creating, reviewing, approving and implementing member facing digital content and communications
  • Generally work is self-directed and not prescribed
  • Works with less structured, more complex issues
  • Serves as a resource to others
  • Exceptional organizational skills with ability to manage multiple projects and effectively establish priorities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of experience in communications
  • 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Experience doing professional writing and editing
  • Experience coordinating key stakeholders for communication materials
  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Word, Visio PowerPoint)

Preferred Qualifications:

  • Undergraduate degree or equivalent experience. Bachelors degree in Business, Marketing, Communications, Health Administration or related field or equivalent work experience
  • 2+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
  • Communication or marketing background/experience
  • Healthcare Industry experience

Soft Skill Requirements:

  • Excellent project management skills
  • Ability to meet deadlines, multi-task and execute on projects in a fast paced environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.