Job Description
Communications & Change Lead
Location: San Jose, California, United States
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur the internet so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Position – Communication & Change Lead
Location – Remote within United States
Zscaler is looking for an experienced and proactive Communications & Change Lead. The ideal candidate will have experience providing Change Management & Communication Leadership for IT system implementations as well as business process change/ business process improvement initiatives. The candidate will play a key role in driving the success of the IT portfolio. Your expertise in change management, combined with your in-depth understanding of business processes and applications, will contribute to the overall efficiency and effectiveness of our IT operations.This position requires a highly driven individual with demonstrated experience in delivering top cross-functional programs in fast paced technical environments. The ideal candidate will be able to drive consensus and provide direction to multiple cross-functional stakeholders and proactively manage change and communications.
Responsibilities/What You’ll Do:
- Lead the planning, execution and delivery of change management programs for concurrent projects within Functional groups: Finance, People & Culture, GTM, Data and more
- Understanding of change management principles, methodologies and best practices
- Adapting change management methodologies for programs and projects, creating an overarching approach and toolkits for different sized programs / projects
- Developing and delivering change management approaches on complex cross-functional and/or enterprise-wide initiatives
- Collaborate closely with key business stakeholders, IT teams and external partners to ensure seamless integration and alignment of new systems
- Identify and engage key stakeholders at all levels of the organization as well as create detailed Communication Plans
- Conduct readiness and change impact assessments to understand the size, scale, complexity and risk of the change
- Define key metrics as measure of success, establishing mechanisms to evaluate the impact of the change initiatives
- Translate complex ideas into simple language and design clear communications across stakeholder groups as needed during program/project phases
- Develop and deploy strategic communications plans for projects and programs
- Adept at building strong working relationships and quickly establishing credibility across an organization, maintaining a high level of professionalism
Qualifications/Your Background:
- Bachelor’s degree in Information Technology, Computer Science, Business, Change Management or related field.
- Minimum 5 years’ experience leading and managing change programs.
- 5-7 years’ professional experience working in a business environment is preferred.
- Proven track record of successfully leading Change Programs for complex technical projects on time and within scope.
- Change management expertise, particularly in guiding end-users through technology transitions.
- Strong leadership and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
- Excellent communication and presentation skills, capable of conveying technical concepts to non-technical stakeholders.
- Problem-solving mindset with the ability to identify, analyze, and resolve project-related issues.
- Proficiency in project management tools, SDLC, Agile and Jira
- Strong analytical skills and attention to detail.