Job Description
Client Partner
Location: USA
Job Description:
About Kinaxis
Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery.For more news and information, please visitkinaxis.com or follow us on LinkedIn.
Client Partner
Job location: This is a remote position. You can work from home and be located anywhere in North America.
About the team
Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy RapidResponse and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate), within the North America region. Leveraging their knowledge of RapidResponse as well as their commercial acumen in the supply chain management space, the Client Partner acts as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan. The Client Partner must be able to communicate and work with all levels of internal and external stakeholders ranging from C-level executives, sales partners to key operational personnel.
What you will do
- Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.
- Present deployment methodology and make recommendations on phased approaches to deployments.
- Develop strategic account plans to meet assigned revenue target.
- Partner with the internal Sales team to identify and close new business opportunities.
- Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications.
- Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction.
- Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams.
- Responsible for helping to establish referenceable clients for Kinaxis.
- Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis solutions.
- Be the deployment trusted advisor for customers and partners.
What we are looking for
- Bachelors degree in computer science, process engineering, business, supply chain management or a related field.
- Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space.
- Minimum of 5 years experience in professional services sales with new customers.
- A background in consulting
- Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.
- Proven negotiator with a track record of consistently meeting or exceeding revenue targets.
- Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while also maintaining a strategic view of the project and customer needs.
- Travel 30-60% of the time domestically and occasional international travel.
- Kinaxis RapidResponse certification in the role of Contributor, Author, or Admin is considered an asset.