About the Role
Claims Optimization Program Manager
Remote
Overview:
Ifyou’relooking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup,werehiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking aClaims OptimizationProgram Manager. This roleis responsible foroverseeing and improving the processes within our property claims organization. The focus is onoptimizingclaims management procedures for efficiency, accuracy, and compliance. This role involves collaboration with various teams and stakeholders to ensure that the claims process meets organizational goals and standards.
What youd be doing:
- Identify and document business requirements for the claims management process.
- Collaborate with cross-functional teams to ensure alignment with organizational objectives.
- Continuously evaluate and optimize the performance of the claims management process.
- Implement best practices to enhance efficiency and accuracy.
- Establish and enforce quality standards for claims management, ensuring compliance with industry regulations and organizational policies.
- Collaborate with claims adjusters, evaluators, and other stakeholders to streamline and improve the claim segmentation workflow.
- Develop and implement key performance indicators (KPIs) to monitor the performance of the estimating platform and claim evaluation processes.
- Generate regular reports for senior management, highlighting achievements, challenges, and areas for improvement.
- Identify opportunities for process improvement within the claims management procedures.
- Develop and implement strategies to enhance productivity and reduce turnaround times.
- Develop and implement key performance indicators (KPIs) to monitor the performance of the claims management process.
- Generate regular reports for senior management, highlighting achievements, challenges, and areas for improvement.
- Lead and manage specific segments of the property claims process.
- Assist in creating training material for claims adjusters and other stakeholders to ensure effective utilization of claims management systems and adherence to quality standards.
Additional Responsibilities:
- Estimating Platform Management:
- Identify the business requirements for continued implementation and integration of the Corelogic estimating platform within the property claims organization.
- Collaborate with cross-functional teams to ensure the estimating platform meets the organization’s needs and objectives.
- Continuously evaluate and optimize the performance of the estimating platform to enhance efficiency and accuracy.
- Claim Evaluation:
- Lead and manage the evaluation segment of the property claims process.
- Establish and enforce quality standards for claim evaluations, ensuring compliance with industry regulations and organizational policies.
- Collaborate with claims adjusters, evaluators, and other stakeholders to streamline and improve the claim evaluation workflow.
Were looking for someone who has:
- Bachelor’s degree in a relevant field; advanced degree or certifications a plus.
- 7 10 years proven experience in program management and claims adjusting, specifically with property claims.
- Strong understanding of best practices and data associated with claims management process outcomes.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Demonstrated ability to analyze and optimize processes for increased efficiency and accuracy.
- Able to perform work with limited supervision, while possessing the ability to effectively prioritize and manage daily workflow and project assignments to meet specified deadlines.
- In-depth knowledge of Corelogic’s Mobile Claims (Estimate), Claims Connect (Workspace), and QAA (Validate).