Job Description

Title: Central Academic Staffing Operations Manager

Location: US-Remote

What We’re Looking For:

The Central Academic Student Support Organization is known as TLG;Tutors, Learning assistants, Graders.

The TLG organization comprises three teams providing centralized academic support to boot camp students. Most TLG student support staff are part-time, and hiring is done continually.

This role organizes the hiring, onboarding, and training of new TLG staff and other HR-related tasks.

Responsibilities Include, But Are Not Limited To:

  • Collaborate with TLG management and cross-functionally with recruitment to ensure data-driven decisions for TLG hiring. Ensuring roles are filled in a sustainable way that optimizes student support.
  • Work collaboratively and effectively across functional units (Compensation, Benefits, HRIS, Talent Acquisition, Talent Management, and University Partners) to drive global HR priorities and initiatives to impact the business.
  • Partner with the assigned business unit leadership to provide strategic consultation on various areas, including performance management, employee engagement, development, efficiency improvements, and organizational effectiveness.
  • Consult with senior management to influence and facilitate the development of their organizational priorities and related change initiatives. Lead change management activities for specific client groups.
  • Collaborate with newly hired TLGs to organize and coordinate work schedules for new staff.
  • Coordinate the development and automation of function hiring and training utilizing an LMS platform.
  • Coordinate cross-team communications related to TLG promotions and resignations, conducting exit interviews as necessary.
  • Collaborate with HR as needed for performance reviews and performance improvement plans.
  • Ensure candidate compliance with all local, state, and federal labor laws, collaborating and supporting HR as necessary.
  • Report pertinent recruitment, hiring, onboarding, training, termination, and resignation metrics.
  • Advocate for our company culture. Ensure that culture is the central tenet in our choices and the advice HR provides to the company in maintaining a culture of accountability and trust.
  • Standard Operating Procedure (SOP) Management and Development: Will play an integral part in streamlining current SOPs and developing new ones.

Things That Should Be In Your Background:

  • At least 3-5 years of related work experience.
  • Demonstrated ability to generate creative solutions to lead to a positive culture
  • Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of constituents in several different settings.
  • You have experience making difficult decisions with cross-functional teams and driving the adoption of new policies.
  • Excellent organizational skills and attention to detail
  • Ability to make timely decisions and demonstrate good judgment
  • Exceptional customer service orientation, ability to tailor the approach for different audiences
  • Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities in a fast-paced environment

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including unlimited PTO
  • Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

In Colorado, the anticipated base salary for this role is$85,000.00 with potential bonus and equity eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.

To learn more, visit #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.