by Ronald Barron | Nov 15, 2023 | Uncategorized
Job Description
Service Designer II
Location: Fearless HQ or Remote
Fearless is looking for a Service Designer II to add to our diverse team of 250 employees (and counting!).
What you’ll be doing
We’re looking to change the world by building software with a soul, and we want your help.
The Service Designer II is responsible for contributing to the design of the end-to-end journey of a customer service by developing concepts, prototypes, and solutions based on evidence of needs and organizational outcomes. They bring service design skills and an ability to plan and organize resources to directly improve the human experience and usability performance at all touch points. They collaborate on cross-functional teams to set direction and embed best practices to ultimately achieve greater outcomes and experiences for our customers and their users.
We need your Service Designer skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who can accomplish the following:
Responsibilities and Contributions
Organizational and Leadership Role
- Independently executes and implements solutions with minimal direction from senior Designers or team leaders.
- Coaches and mentors others to develop their professional skills and improve the quality of their work.
- Strengthens Fearless’ service design community and fosters positive collaboration across the company.
Functional Roles:
Collaboration & Communication
- Recommends tools and methods to the team and customer.
- Facilitates difficult discussions within the team, diverse senior stakeholders, and customers.
- Evaluates current strategies to ensure business requirements are being met and exceeded where possible, and communicates the findings to the team and customer.
- Articulates how services connect consumers and customers to business objectives.
- Collaborates, actively networks, and provides diverse feedback to the team at times when information can be fully absorbed.
Research & Analysis
- Designs and conducts research activities with customers and team members to drive a deep understanding of the people that use products and services.
- Identifies the needs of technical and business stakeholders and interprets them in a way that is clear for both audiences.
- Communicates research findings, conceptual ideas, detailed designs, and design rationale and goals both verbally and visually.
Design
- Maps the service experiences of users and defines how organizations need to change their delivery and services to be most effective.
- Crafts user journey maps, user personas, and service blueprints that identify pain points and address all dimensions of the customers’, users’ and business’s needs in a given service.
- Contributes to the development and iteration of design concepts.
- Facilitates participatory and iterative design activities and co-creation workshops with stakeholders and team members.
- Designs solutions based on evidence that target both the user’s experience and the organization’s ability to implement and scale.
- Designs prototypes and solutions for all touch points throughout experiences across networks of users and interactions.
- Creates or collaborates on prototypes of various levels of fidelity to showcase user needs across omni-channel journeys.
- Designs, builds, and executes usability tests for service and product prototypes.
Essential Skills, Experience, or Competencies
Must-Have Skills
- Understanding of service design principles, design thinking, human-centered design, visual design, interaction design, content design, user research, and user-centered design strategies.
- Experience of three basic service movements: before, during, and after.
- Ability to absorb large amounts of potentially conflicting information and use it to produce simple designs.
- Ability to identify and communicate constraints and work within them.
- Experience differentiating user needs and the desires of users.
- Experience working in agile, including an awareness of agile tools and how to use them.
- Experience with a variety of prototyping tools and techniques.
- Experience conducting a variety of research activities with customers and/or using qualitative and quantitative tools for research.
- Ability to operate and manage work, strategically reason, build relationships, and influence others.
Icing-on-the-Cake Skills
- Experience using service design skills such as systems design, business design, industrial design, graphic design, or interaction design.
- Experience concepting and iterating on interactive prototypes.
- Experience working with Government customers.
APPLY HERE
by Ronald Barron | Nov 15, 2023 | Uncategorized
Job Description
Title: Staff Full Stack Engineer
Location: Anywhere in the U.S. (Remote)
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting and the job description below feels like a fit we really should start talking.
We’re looking for someone who cares deeply about their craft, and who wants to use their skills to bring about positive change in the world while working in a high performing organization using modern software development approaches. Someone who is comfortable in the rapidly changing nature of a startup environment but also adept at moving relentlessly forward: doing what needs to be done to unblock projects that truly deliver value to our users. At BetterUp we delight in supporting and pushing each other to bring out the best in our colleagues, and would love someone to join the team who shares our passions for empathy, excellence, and continuous improvement. We also deeply understand that a key to peak performance is balance, and our culture is focused on providing the support our people need to be able to bring their whole selves to bear in service of our mission. In this role you will build, deploy and maintain integrations, services and features that enable the human transformation platform to drive just-in-time personal development, and help people reach their full potential.
What you’ll do:
- Lead: Plan and execute projects and initiatives involving multiple developers and complex requirements, prioritizing strategically.
- Craft: Consistently deliver code that sets the standard for quality and maintainability. Maintain awareness of industry trends and tools.
- Empower: Enable team members to answer questions with data systems and processes that leverage quantitative and qualitative inputs.
- Mentor: Consistently mentor other engineers at all levels on the team. Adept at teaching and training engineers in software engineering practices.
Attributes we look for:
- Bachelor’s Degree or Master’s Degree in Computer Science or related Engineering field preferred
- 10+ years of relevant technical experience
- Experience building & supporting production-grade consumer applications with with Ruby on Rails, Ember.js, Gitflow, Docker or related technologies
- Experienced in Agile product development processes (SCRUM, Kanban, Lean Startup, etc.)
- Ability to communicate complex ideas effectively to both technical and non-technical audiences, verbally and in writing
- Alignment with BetterUp mission of enabling self-driven behavior change
- Ability to deal with ambiguity, demonstrate ownership, and lend your expertise to guiding the technical product roadmap
What will make you successful in your time at BetterUp:
- You have radical curiosity and you love to learn new things
- You seek feedback and turn it into action
- You can work autonomously while being great at collaboration
- You mentor and empower others around you
APPLY HERE
by Ronald Barron | Nov 15, 2023 | Uncategorized
Job Description
Title: Sr. Software Engineer – Intelligence360
Location: Remote – US
Type: Remote
Workplace: remote
JobDescription:
Who we are:
Mediafly is the leading revenue enablement platform market-facing teams use to plan, predict, coach, and engage at the highest levels. Our unified suite of solutions create immersive buyer experiences; enable sellers to lead with value, allow managers to scale coaching, and empower leaders to forecast with confidence. In today’s unpredictable market, Mediafly is the key to delivering predictable efficient growth.
Read this first: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. If you think you have what it takes, but don’t necessarily meet every single point on the job description, please apply. We’d love to have a chat to see what skills/experiences you are able to bring to this team.
Mediafly is seeking a Software Engineer to help us build out our integrations and data pipeline architecture.
Responsibilities of a Senior Software Engineer:
- You will be working with a team of experienced engineers to develop integrations and data-processing solutions using Node.js and Python
- You will create admin user experiences to help customers control their data flow using the React framework
- You will be helping your team implement modern best practices in areas such as application architecture, database design and maintenance, CI/CD pipelines, automated testing, and scaling cloud based applications
- You will have ownership over major product features, yet work closely enough with other team members to avoid major silos of knowledge
- You will work collaboratively with other designers, software engineers, and product owners to help see features through from idea to release
You will be successful in this role if:
- You are a highly motivated coder with at least 5+ years of professional experience
- You have a passion for building and scaling modern architectures to process terabytes of data
- You are interested in working in Node.js, Python to drive ML models
- You are interested in working with Postgres and Elasticsearch
- You are interested in leveraging data to solve problems for customers
- You do your work with passion, not ego
- You enjoy collaboration, yet are an independent thinker and producer
- You have expertise you are willing to share with the team, and are open to learning from the expertise of others on the team
- You have the ability to provide constructive coding and usability feedback
- You have interest and desire to stay informed of the latest technology and approaches
Nice-to-have technical skills:
- Node.js and Python
- Experience with SQL and NoSQL database technologies
- Recent experience with the React framework and Redux
- Experience creating automated tests providing maximum reasonable coverage within a CI/CD process
APPLY HERE
by Ronald Barron | Nov 15, 2023 | Uncategorized
Job Description
Title: Senior Insurance Product Analyst (Remote, US)
Location: Remote – United States
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here’s why
- It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
- We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
- It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.
If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Job Details
We are seeking an experienced Senior Insurance Product Analyst to own reporting and analysis within Insurance Product Management. Reporting to the Director of Insurance Product Solutions, this highly visible role offers the opportunity to lead exciting analyses and own monthly reporting for the group. This role requires a self-motivated, high-energy individual who can efficiently function in a fast-paced, performance-driven environment.
Key Responsibilities
- Conducting analysis and making recommendations to drive business results
- Analyzing key performance indicators and drivers of profitability, including loss ratios, frequency/severity trends, sales conversion, persistency, and other data
- Presenting monthly results to the insurance product team and Openly leadership team
- Leading other product management initiatives, such as external data evaluations, market/competitor intelligence, and new product development
Requirements
- 3-5 years of combined experience in insurance product management roles
- A degree in Mathematics, Business, Economics, Statistics, or similar study
- Strong technical (SQL) and analytical skills, capable of developing quantitative analyses through data manipulation
- Ability to identify and define complex business problems and develop relevant analytical frameworks to deliver solutions, often operating in ambiguity and leveraging creativity
- Strong communication skills and comfort presenting to various audiences
- P&C insurance experience is required, and homeowners insurance experience is a plus
APPLY HERE
by Ronald Barron | Nov 15, 2023 | Uncategorized
Job Description
Title: Implementation Specialist
Location: Remote
About the role
PetDesk is a leading provider of client communication software tailored for veterinary clinics to communicate with Pet Parents. As an Implementation Specialist at PetDesk, you will play a vital role in the onboarding and configuration of new customers through an inquisitive, consultative, and refreshingly personable post-sales process ensuring a smooth and successful transition to our software. Your expertise, attention to detail, and exceptional communication skills will be essential in uncovering and resolving unique needs, allowing pet care provider businesses to thrive.
Apply if you’re excited to:
- Lead the implementation process for new PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience
- Use a customer success-based conversation approach that focuses on educating new customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk’s software features and functionalities effectively
- Understand each customer’s unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give accurate and confident responses
- Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk’s client communication software
- Identify and resolve technical issues or challenges customers face during the implementation process. Collaborate with internal teams, including product support, to ensure timely resolution of issues and customer satisfaction
- Maintain accurate documentation of customer interactions, implementation details, and configurations. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders
About you
- Minimum of 1 year of experience in a customer-facing role, preferably in software implementation, customer success, or a related field with primary customer communications over the phone
- Proficient in learning and understanding software applications quickly. Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences
- Passionate about delivering exceptional customer experiences. Strong interpersonal skills and the ability to build rapport and trust with customers
- Strong analytical and problem-solving abilities to identify and resolve customer issues effectively
- Collaborative and able to work effectively with cross-functional teams, including sales, product, and customer support, to deliver excellent customer outcomes
- Excellent multi-tasker with the ability to self-manage and get the highest priority tasks done
- Experience in Salesforce, Zendesk, or similar software is strongly preferred
- Experience working with veterinary clinics or the pet care industry is a plus
APPLY HERE
by Ronald Barron | Nov 15, 2023 | Uncategorized
Job Description
Sr. Director Ecom & Digital Experience Engineering
locations
HQ-Office, San Francisco, CA, USA
Remote – USA
Full time
job requisition id
R-0113216
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s, Dockers, Denizen, Signature by Levi Strauss & Co. and Beyond Yoga.
About the Job
- Reporting to the VP of Engineering, you will provide transformational leadership for defining and executing the technical strategy and roadmap for web, mobile, core commerce, order management, loyalty, personalization, and capability-aligned microservices for Levi’s, Dockers, and Beyond Yoga across the globe.
- Nurture and guide a diverse global team, instilling a culture of ownership (you build it, you run it), innovation, and continuous improvement.
- Champion modern software engineering practices in consideration of the MACH framework (Microservices, API-First, Cloud-Native, Headless) and DevOps/ Lean practices to ensure that our platforms stay current and we’re delivering value to our consumers.
- Build bridges with teams, bringing together product management, UX design, department leaders, and engineering to deliver a flagship digital experience for our consumers.
- Foster a product-led, customer-centric culture where our consumer and their experience with our brands is at the heart of every decision we make.
- Prioritize talent development, emphasizing continuous learning, mentorship, and career advancement for team members while building the next generation of Levi Strauss & Co. digital leadership.
About You
- 10+ years of experience in product and/or platform engineering leadership, with tangible accomplishments in ecommerce or similar customer-facing digital experiences.
- Solid business acumen, coupled with experience applying technical solutions to achieve overarching our goals.
- Deep-seated understanding of product management principles, with prior leadership roles in product-led organizations.
- Unwavering customer-focused ethos, placing the consumer at the core all decisions.
- Expertise in leading diverse, geographically-distributed teams and in navigating the complexities associated with different locations and time zones.
- Mastery of modern software development practices, including agile and lean tenets, CI/CD, and the broader DevOps movement with demonstrated improvements to software delivery performance.
- Connect, communicate, inspire, and create collaboration across a spectrum of departments and functions.
APPLY HERE
