by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Title: Sr. Manager, Head of Services Operations | Remote, USA
Location: Washington United States
Job Description:
This position will be fully remote and can be hired anywhere in the continental U.S.
The Sr. Manager of Federal Services Operations oversees the day-to-day services operations of Optiv + ClearShark, supports growth strategies, builds for scale and drives efficiency that adds to the bottom line. This position is execution oriented and aligns the operations of the company in support of Services goals. This person is a data driven leader and supports cross functional and high performing Services delivery teams.
Specific areas of responsibilities and experience required for this Sr. Manager role include a range of pre and post sales operational functions that are foundational to the success of our services organization. Functions under the leadership of this role include but are not limited to Resource Management, Project Management (both internal and client-facing), Client Success and Quality, Governance, and Document Operations.
How you’ll make an impact
- Experience developing, optimizing, and running professional services operations programs across various functions
- Lead the Project Management Organization to ensure that project and program managers are effectively managing Services engagements delivering projects on-time/budget and with high customer satisfaction
- Oversee resource management and vendor resource management to ensure optimal allocation of personnel across projects, while balancing capacity, skill sets, and project timelines to meet organization and utilization goals.
- Develop, implement and manage a client success and quality program, driving continuous improvement in services delivery, fostering strong relationships and ensuring high standards to meet/exceed client expectations.
- Establish process and manage document operations, including creation, organization, and access to proposals, SOWs and delivery documentation ensuring accuracy, consistency, and compliance across teams.
- Support client satisfaction efforts, including the client feedback, escalation, remediation and improvement efforts across the Services business.
- Maintain efficient team structure and performance through analytics, processes and tools
- Use data and analysis to inform business decisions and provide visibility into the performance of the Services operational functions
- Support, drive and coordinate operations in support of growth and demand with internal stakeholders across services, sales, sales engineering, and operations as well as external partners.
- Partner with sales, services and operational leadership in developing solutions and processes to best execute their business objectives
- Collaborate with the management team to develop and implement plans for the services operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of Optiv + ClearShark.
- Responsible for supporting and determining profit margins, according to established objectives, and develop or maintain internal control systems to ensure accountability.
- Manage daily operations of personnel, purchasing, administration in coordination other departments.
- Develop and maintain strong relationships with outside partners and other OEMs
What we’re looking for
- Has or can obtain a Top Secret clearance.
- At least 5-8 years of industry experience with at least 2 years of federal contracting experience
- Experience with governance and compliance, specifically with FAR, DFARs, CUI and CMMC
- Must understand FedRAMP and IL constructs
- Leadership in Professional Services operations inside a high-growth industry
- Strong analytical and quantitative skills; ability to use data and metrics to deliver insights and drive effective decision making.
- Experience running project management and/or professional services teams
- Strong organizational and communications capabilities (i.e., must be able to listen, understand and manage in a matrix organization)
- Ability to develop cohesive strategic plans with clearly defined initiatives and success measures
- Ability to support and lead through change, while developing processes, implementing procedures, and working collaboratively across organizations to achieve desired outcomes
- Demonstrated ability to handle project management, planning, organizational communication skills, and aligning resources with projects based on skillset and availability
- Ability to apply commonsense understanding (understanding that a reasonable person would have) to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Frontline Tooling Senior Manager
remote type
Remote
locations
Remote-USA
time type
Full time
job requisition id
P746036
About the team
StreetEasy’s Revenue Operations team is responsible for sales operations in addition to aligning and optimizing all revenue generating activities across sales, customer support and marketing. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales and customer operations support. These teams establish relationships with purchasing decision-makers, educate customers about StreetEasy’s products, programs and marketplace, and proactively reach out to intercept emerging needs to help them succeed in their business. StreetEasy’s Revenue Operations team uses a data driven approach to streamline tech and processes across our business lines and ensure a unified customer experience to drive greater revenue growth.
About the role
We seek a motivated frontline operator tooling manager to be the expert in how sales and customer operations teams use various tech tooling products (i.e., Salesforce CRM, Salesloft, Zendesk, Tableau, etc). The role will partner with Frontline Technology and Engineering teams to improve efficiency and effectiveness of how StreetEasy uses technology to enhance customer experience and revenue, from conceptualization to implementation and iteration.
The Revenue Operations Frontline Tooling Manager will report to the Revenue Operations team lead to produce a best-in-class sales tooling tech stack and to increase frontline operator efficiency and effectiveness. The manager will develop and implement the overall sales and customer operations facing tools/tech product roadmap, as well as individual roadmaps for the most critical frontline tools – going deep to include external industry standard methodologies, capabilities, and features. They will partner with Sales, Customer operations, Frontline Tech, Analytics and Engineering to:
- Deeply understand Frontline team needs and Tools use cases, through active qualitative feedback gathering/rep shadowing and quantitative trends (e.g., efficiency, time in tool, uptime, and other critical metrics)
- Own, Build and drive Tooling roadmaps (overall and for individual product areas), incorporating external feature best practices, and aligning with cross-functional teams to resource and prioritize
- Own Frontline adoption and implementation, including crafting communication plans, scalable data visualizations and dashboards, training materials, reporting structures, and ongoing adoption tracking
- Lead Tooling resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)
- Scope project initiatives, ensuring project management operational excellence from problem definition through execution
- Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to Leadership from Sales / Customer operations, cross-functional teams and incorporating their feedback
- Provide near-term operational support and/or coordinate triaging tech issues across various cross-functional teams
- Lead coordination of cross-functional teams and resources (primarily Sales Tech, Engineering), assessing and acting on tradeoffs across the business
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by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Part-time Digital Advertising & Content Designer
Remote
Contract
Description
As a Part-time Digital Advertising & Content Designer, you will create compelling static, video, and GIF ads for paid media campaigns. You will also design UGC-style content that blends seamlessly with native platform aesthetics, focusing on direct-response outcomes. Collaborating with the Paid Media Manager, you will ensure every piece of creative is aligned with campaign goals, resonates with target audiences, and drives performance (primarily on-site purchases).
Your Responsibilities
- Design high-quality static, video, and GIF creatives for Meta, Google Display, TikTok, Pinterest, and email campaigns.
- Develop UGC-style content designed to look authentic and platform-native, optimized for direct-response objectives.
- Ensure designs adhere to platform specifications and brand guidelines.
- Work closely with the Paid Media Manager to align creative with performance data and campaign strategies.
- Ideate and experiment with new creative approaches to improve key performance metrics.
- Stay current on platform-specific trends and design best practices.
Requirements
- 1–3 years of experience in graphic design, with a focus on digital advertising or content creation.
- Proven experience designing for direct-to-consumer (DTC) brands, with an understanding of performance-driven marketing.
- Expertise in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and/or other design tools.
- Experience creating video and GIF content for platforms like TikTok, Pinterest, and Meta.
- Familiarity with UGC-style content creation and a strong sense of platform-native aesthetics.
- Direct-response marketing mindset with an ability to craft content that drives conversions.
- Freelance or agency experience is a plus.
- Strong portfolio showcasing direct-response creative across various platforms.
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by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Performance Manager
Duration of employment
On-going
Industry
Digital Marketing
Job Location
70 Main St, Peterborough, New Hampshire, 03458
Remote work from: United States
Working Hours
~40hrs/wk
Base Salary
$75,000+ Compensation commensurate with experience
Description
About Wikimotive
Wikimotive is a boutique digital marketing agency serving a growing network of ~150 auto dealerships across North America. We pride ourselves on delivering best-in-class services, fostering strong client relationships, and driving results. If you’re a motivated, proactive automotive industry professional seeking a rewarding career with a work-life balance in digital marketing, we want to hear from you!
The Role: Performance Manager
At Wikimotive a Performance Manager is the tip of the spear. Backed by a class-leading product and an amazing team, a PM is the face of Wikimotive to our dealership clientele. As a skilled expert in both the automotive industry and the digital marketing space, he or she will develop lasting relationships with clients and assess their performance on a monthly basis to ensure goals are met. This is done with a number of tools, like Google Analytics, Search Console, and SEMrush, as well as through their relationship-building skills.
The ultimate job of a Performance Manager is to use language, visuals, and other creative storytelling to distill complex performance data into reporting that a layperson will understand and value. While sales skills will help you here, this role is about quality and authenticity, not selling.
Wikimotive’s Performance Management team is an environment where expectations are high, but you are also encouraged to be you. Each PM communicates differently and brings his or her own flavor and perspective to the role. This individualism is valued, not suppressed, and dynamic thinking is a must.
Please note that while the title includes ‘Manager,’ the Performance Manager role at Wikimotive is part of a collaborative team. After completing a training program, you will take on responsibility for managing your own external client accounts. Wikimotive values employees who consistently deliver high-quality work and offers opportunities for growth and advancement as you progress in your career.
Responsibilities
- Client Satisfaction: Ensure exceptional service for a boutique, high end digital marketing product suite (best in industry and typically most expensive)
- Client Communication: Lead Zoom-based meetings to review performance data, KPIs, and deliverables, using storytelling to make complex data easy to understand.
- Consultative Approach: Advise clients on marketing best practices, including synergistic 3rd party products which complement ours
- Project Management: Handle one-off client requests and manage internal team communications to fulfill needs.
- Exemplify Wikimotive’s Commitment to Excellence: Deliver a “white-glove” experience by ensuring every client receives the highest level of service, attention, and care, reflecting our dedication to quality.
- Tailored Product Recommendations: Provide thoughtful, needs-based recommendations for Wikimotive products, focusing on client goals and ensuring a perfect fit—without pressure to upsell.
- Client Retention: Foster long-term relationships, ensuring contract renewals through client satisfaction and education.
Qualifications
Required:
- 2+ years of experience working in the Tier 3 Automotive Dealer industry
- 2+ years of experience in Tier 3 automotive digital marketing (either at a dealership/group or as a vendor).
- Advanced or expert proficiency with Google Analytics (GA4).
- Intermediate or greater understanding of SEO strategy and modern best practice.
- Intermediate or greater proficiency with Google Search Console, and Google Business Profile.
- Familiarity with Facebook Ads marketing and ads management
- Familiarity with a variety of 3rd party products and vendors serving Tier 3 automotive (i.e. website vendors, chat tools, digital retailing tools, etc.)
- Strong Organizational Skills: Capable of managing multiple tasks simultaneously while maintaining focus and attention to detail.
- Excellent communication skills and the ability to explain complex data to clients in a digestible format.
- Detail oriented
- Driven to operate with excellence without supervision
- Self directed; Able to self-manage
- Proficient word processing software (i.e. Google Docs), spreadsheets (i.e. Google Sheets), slideshow software (i.e. Google Slides)
- Dynamic thinker
Preferred:
- Some experience as an SEO practitioner.
- Familiarity with social media advertising and Facebook Ads management.
- Experience in both internal (in dealership) Tier 3 automotive marketing and as a vendor to Tier 3 Automotive.
- Knowledge and experience with PPC/SEM for Tier 3 Automotive
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by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
UX Designer III
locations
US – Remote
Full time
WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world-class user experience across our products and services and leverage customer-driven innovation to power our growth and strategic initiatives.
As we lean into our mission to “simplify the business of running a business,” WEX is looking to simplify and reimagine experiences, starting from the customer perspective. The WEX UX team is responsible for designing customer experiences for many different types of users. We work in the health, travel, payments, and fleet spaces. Our team collaborates across all verticals to ensure we create the best experiences that can be used across platforms. You will contribute to all aspects of design and execution, including pitching your ideas, designing products and features (workflow, visual design, interaction design, and prototyping), and partnering with research to test your ideas. You will work with development to implement the approved vision. You will do this through the following competencies: Strategic Mindset, User-Centric, Applied Expertise, Innovation Focused, Cross-Functional Collaborator, and Results Focused.
About the team:
As a team, we value a variety of perspectives and experiences. We bring our best selves to work every day because we are passionate about solving problems for our users. You will bring your design expertise to both existing and new products. We iterate quickly as new ideas arise and project demands evolve. We offer UX guidance to a wide audience and actively participate in all stages of projects. Our success is a result of successfully managing and developing cross-disciplinary connections with authors, designers, developers, creative technologists, and data scientists. We contribute ideas and work well with these cross-functional teams to create concise UX proposals.
We’re particularly excited about candidates who bring a personal passion for experimenting with AI technologies and can bring that curiosity and innovation into their design work.
What you’ll do:
- Collaborate with Product and UX Team Lead to translate concepts into user flows, visualizations, and prototypes that lead to intuitive user experiences with an emphasis on both customer-facing applications, both desktop and mobile form factors.
- Deliver wireframes and visualizations optimized for a wide range of devices and interfaces with a focus on device-agnostic design.
- Make strategic design and user-experience recommendations related to both core and new functions and features. Identify workflow and experience problems, and suggest elegant solutions.
- Explore how AI technologies—such as generative AI, predictive analytics, or chat interfaces—can enhance user workflows and simplify complex tasks.
- Ensure a user-centered design approach, employing rapid test-and-learn methodologies. Collaborate with other team members and stakeholders.
- Ask smart questions, take risks, and champion new ideas, especially around leveraging AI to drive meaningful improvements.
How you’ll engage:
- Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment, and market trends, and identify how our products can create value.
- User-Centric: Understands and advocates for the user’s needs with empathy.
- Applied Expertise: Provides a deep understanding of methods, techniques, and best practices for the applied area of expertise.
- Innovation Focused: Brings a hunger for new ideas or ways of thinking, especially around AI experimentation, in pursuit of the optimal solution and a willingness to investigate.
- Cross-Functional Collaborator: Champions for best-in-class outcomes while inspiring others to follow suit, creating alignment across functions.
- Results Focused: Maintains data integrity and uses iterative experiments to design solutions that deliver on business goals.
Experience you’ll bring:
- Bachelor’s degree with studies relevant to digital experience creation, graduate program is a plus.
- 4+ years of experience as a UX Designer, or similar UX-related role.
- Expert level with the following tools: Figma, Google Suite.
- Working knowledge in Sketch, InVision, Creative Cloud.
- Strong understanding of mobile-first approach; experience designing based on personas.
- Passion for working collaboratively on complex workflows and applications to create intuitive interfaces.
- A curiosity for exploring AI-driven design possibilities and enthusiasm for incorporating experimentation into workflows.
- Ability to work within a fast-paced environment with rapidly shifting priorities, navigate ambiguity, and have fun doing so with a team of peers.
- Good communication skills, including written, verbal, and presentation to leadership audiences.
APPLY HERE
by Ronald Barron | Dec 20, 2024 | Uncategorized
About the Role
Title: Senior UX Product Design Manager – Vendor(Remote Or Hybrid)
Location: Minneapolis United States
Job Description:
The pay range is $126,600.00 – $227,900.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
About Target:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target UX is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business- and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.
About the role:
As a Senior Manager of UX within our Enterprise UX Team, you’ll be at the forefront of Target’s evolving vendor experience, shaping it for our business partners and contributing to business growth. You will lead a team of kind and highly skilled UX designers in service of transforming the vendor experience; with a focus on legacy products & capabilities and how they can evolve to complement the new experience.
Success for this leader requires the ability to understand Target’s priorities and partner with a broad set of stakeholders to establish design & experience direction. Day to day you’ll ensure your team has what they need to thrive and deliver great work. This includes operating routines, insights, design direction, partner awareness, and a collaborative and inclusive culture.
Responsibilities:
- Build trust and proactively partner with UX, Product, Tech & Business stakeholders to set the stage for your team to achieve exceptional outcomes
- Lead balanced UX teams and grow their team’s ability to balance multiple projects/demands
- Coach, mentor, and guide a team of individual contributors of various levels, helping them to grow and develop new skills, while increasing trust, transparency, and engagement
- Work closely with cross-functional teams to integrate design processes into the overall product development lifecycle
- Maintain high-quality standards for your team throughout the design process including reviewing the work of the design team, conducting design critiques, and making sure that the final deliverables meet the established criteria
- Champion user-centered design principles within the organization, promoting and advocating its importance
About you:
- 7+ years of experience in UX/digital product design with a strong understanding of the craft of design
- Proven experience in a people management role including hiring, leading, and coaching high performing, cross-geography or remote teams
- Foundational understanding of digital retail businesses
- Experience working in large, matrixed, global or multi-national organizations a plus
- Demonstrated ability to build relationships and create impact through multiple levels of leadership including other Sr Managers, Directors, and Sr. Directors, and can maintain both drive and patience throughout the journey
- Ability to balance short-term and long-term thinking while raising quality and team performance
- Proactively identify and resolve issues that may impair the team from meeting strategic, business, or financial goals
- Strong data-driven visual, verbal, and written story-telling skills with ability to bring partners along
- Experience successfully managing many stakeholders through all phases of the design process
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