by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Chief of Staff, Revenue
Location: REMOTE – US
Job Description:
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work – SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values – Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
The Chief of Staff to the Chief Revenue Officer (CRO) is a high-impact leadership role designed to drive strategic alignment, operational excellence, and organizational effectiveness across the Revenue organization. This includes Sales, Customer Success, Revenue Operations, Professional Services, Support, Solutions Consulting, and Enablement. Acting as a trusted advisor and strategic partner to the CRO, you will tackle critical initiatives, manage cross-functional projects, and ensure seamless execution of Iterable’s revenue and organizational goals.
This role is ideal for a strategic thinker, operational leader, and exceptional communicator with a proven ability to manage complexity and drive results in high-growth environments.
How you will make a difference:
1. Strategic Partnership with the CRO
- Serve as a trusted advisor and “truth teller” to the CRO, providing candid feedback and brainstorming to facilitate clear decision-making.
- Assist in operationalizing the vision for the CRO’s Office by refining priorities and enabling strategic focus.
- Enable the CRO to build and strengthen internal and external relationships, focusing on high-impact interactions
2. Strategic Planning & Alignment
- Partner with the CRO to develop, communicate, and track progress on strategic initiatives across the Revenue organization.
- Facilitate quarterly business reviews (QBRs), annual planning sessions, and leadership meetings to ensure alignment on goals and priorities.
- Assist in resetting and aligning quarterly OKRs across teams, driving accountability and execution.
3. Operational Excellence
- Design and implement an operational meeting structure to maintain organizational focus and track commitments.
- Monitor the health of the Revenue organization by tracking KPIs and identifying key metrics to inform decision-making.
- Collaborate with Revenue Operations to optimize tools, streamline workflows, and enhance operational efficiency.
4. Project Management & Execution
- Lead and execute high-priority cross-functional projects, managing risks, timelines, and stakeholder expectations.
- Identify and address bottlenecks, ensuring seamless execution of revenue initiatives.
- Manage cross-functional initiatives tied to company goals and build a rhythm of accountability through clear communication and follow-up.
5. Leadership Communication & Engagement
- Develop content and run-of-show for leadership communication platforms, including Town Halls and executive updates.
- Ensure leadership team meetings stay on track and produce actionable outcomes.
- Prepare executive-level presentations, reports, and correspondence.
6. Team Culture & Development
- Champion Iterable’s values, fostering collaboration and trust across the Revenue organization.
- Strategize and plan quarterly team-building activities for the Leadership team to strengthen relationships and enhance alignment.
Qualifications:
- 7+ years of experience in strategy, consulting, revenue operations, or a similar leadership role.
- Proven track record of managing large-scale projects with cross-functional teams.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Exceptional written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
- Experience in SaaS, tech, or high-growth environments is preferred.
- Proficiency in tools such as Salesforce, Tableau, and advanced Excel/Google Sheets.
- MBA or equivalent advanced degree is a plus but not required.
Who You Are:
- A strategic thinker who thrives in dynamic, fast-paced environments.
- A trusted advisor with exceptional interpersonal and leadership skills.
- A detail-oriented executor who balances strategic priorities with operational excellence.
- A problem-solver who embraces challenges and drives continuous improvement
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Content Writer (ESG/Sustainability)
Remote; US Based
Overview
Placement Type:
Temporary
Salary:
$50 – $55/Hourly (W2)
Part-time Short Term Project
Our client is seeking an experienced freelance content writer to develop engaging and informative content focused on ESG, sustainability and related topics. This role will involve creating various content formats, including ebooks, blog posts, white papers, and social media content, targeting business decision-makers in manufacturing and related industries.
Responsibilities:
- Research and write compelling content on topics such as:
- The UN’s 17 Sustainable Development Goals and their implications for businesses.
- The impact of climate change and solutions for businesses to reduce their environmental footprint.
- Translate complex technical information into clear, concise, and engaging language for a business audience.
- Incorporate provided SEO keywords to optimize content for search engines.
- Adhere to client’s brand guidelines and style guide.
- Collaborate effectively with the marketing team, providing updates and incorporating feedback.
Qualifications:
- A minimum of 3-5 years of experience in content writing, journalism, or a related field.
- Experience writing for a B2B audience, particularly in the manufacturing or related industries.
- Portfolio demonstrating experience in thought leadership and development of ebooks, white papers, blog posts, or similar content.
- Background in science/sustainability/environmental or related field.
- Demonstrated ability to research and write on technical or scientific topics.
- Excellent writing, editing, and proofreading skills.
- Strong understanding of sustainability and environmental issues.
- Familiarity with SEO best practices.
- Ability to work independently and meet deadlines.
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Content Specialist, Product Support
Location: San Francisco, CA • New York, NY • United States
Job Description:
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products – from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone-come make with us!
This role owns the content strategy and operations for the Product Support team, which interacts with Figma’s customers every day. The role will help inform Specialists on how to handle questions around processes, products, and policies. It’s a critical role to enable Figma to provide a great customer experience and help build expertise on the team.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
- Continue to build our knowledge management strategy, which centers around an internal knowledge base that scales with business needs and utilizes AI to boost Specialist performance
- Strengthen the sharing, creation, and curation of knowledge within the global Product Support organization and with cross-functional partners
- Develop and contribute to vital internal and external communications such as Product Support newsletters, knowledge base articles, FAQs, macros, and more
- Collaborate with the broader Learning & Performance function and our cross-functional partners (i.e. Product, Product Education, Marketing) to ensure our knowledge base is up-to-date with the latest product and feature launches
- Help to plan, prioritize, and launch knowledge and content programs that address our teams needs with onboarding, release launches, ongoing product knowledge, and skills building
- Innovate in driving the retention of knowledge and the adoption of tools that help generate the right info for the right person at the right time
We’d love to hear from you if you have:
- 3+ years of experience in Support environments with experience in producing content or working in or partnering with a knowledge management function
- Ability to prioritize competing requests to deliver results
- Ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders
- Possess strong written communication skills, with the ability to turn complex ideas into easily understood concepts
- Experience writing about products or services for audiences
While not required, it’s an added plus if you also have:
- Experience managing content for a technical SaaS product
- Experience in fast-paced support environments
- Professional writing experience
- Exposure to working on a global scale
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Senior UX Writer
Global HQ – United States
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect” candidate, so we don’t look for the right “fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Senior UX Writer is a leader on the UX Content Strategy team. You lead the creation of user-centered content across various mediums, guiding and supporting users through their product journey. Acting as a user advocate, you craft content experiences that meet user needs while driving engagement and successful product adoption. You’re involved in every aspect of the product development lifecycle, from research and discovery to launch. You lead by example, bringing innovative ideas to the table and continuously improving our content strategy based on user feedback, research, and industry best practices.
Essential Responsibilities:
- Content creation and management
- Create end-to-end content experiences utilizing best practices, user research and testing, and brand voice and tone.
- Manage the content lifecycle, from initial creation to regular updates and improvements.
- Manage CMS infrastructure, strategy, and content.
- Content strategy and guidelines
- Lead the development and implementation of content strategies that align with business goals and user needs.
- Create and maintain comprehensive content guidelines, including our content design system, to ensure consistency, clarity, and accessibility across all user-facing content.
- Apply big-picture thinking
- Leadership and collaboration
- Mentor and provide guidance to junior team members.
- Proactively lead and innovate in team and cross-functional settings.
- Aid in fostering a culture of collaboration, continuous improvements, and innovation.
- Collaborate closely with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience.
- Research and data
- Work with UX research to conduct user research and testing to gather feedback on content and iterate on it to improve the user experience.
- Analyze user data and metrics to inform content decisions and improvements.
- Continuous learning and improvement
- Stay up to date on industry trends and best practices in UX writing and content design.
- Participate in professional development opportunities to grow your skills and knowledge.
- Bring innovative ideas and improvements to content strategy and execution.
Ideal Skills, Experience, and Competencies:
- At least 5 years of experience as a UX Writer, Content Designer, Content Strategist or related field.
- A portfolio that showcases your skills and experience.
- Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences.
- Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.).
- Ability to collaborate and problem-solve with diverse people in different parts of the organization.
- Comfortable with ambiguity and adaptable to changing situations.
- Experience with user-centered design principles and methodologies.
- Experience leveraging AI tools and technologies to enhance content creation and streamline workflows by exploring and implementing AI-driven solutions to improve content quality and efficiency.
- Experience with Agile methodologies and project management tools (Jira and Confluence).
- Detail-oriented with strong organizational skills.
Required Behaviors:
- Compassionate Candour—We aim to assist others with candid, actionable feedback.
- Seek to Understand—Be open, curious and committed to learning.
- We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
- Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
- Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
- Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.
Required Education & Certifications:
- B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience.
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Graphic Design Specialist
Location: Remote – US
Job Description:
Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.
We are currently looking for a full-time Graphic Designer to join our team!
The Graphic Design Specialist plays an integral part of our marketing team in supporting the implementation of our marketing programs through project management, a high level of organization and a focus on the details. Our ideal candidate shares our passion for providing a quality, healthcare experience and is interested in broadening their marketing career in the medical field. This position reports to the Cranial Technologies Creative Director.
This position is remote with one week of travel in the United States 3-4 times per year.
Responsibilities:
- Design communications pieces, advertising campaigns with digital and print components.
- Create custom graphics/illustrations and edit photos as needed.
- Assist in the creation, editing and proofreading of both traditional and digital content that has good visual flow, is aesthetically pleasing, and aligns with brand.
- Create educational, engaging and brand appropriate content for social media platforms
as well as print materials to support sales staff and clinics.
- Monitor social media platforms
- Update content on corporate brand website.
- Implement or assist with ad-hoc marketing or company projects as needed.
- Assist with the coordination of continuing education events, including researching opportunities, registering for events, and working with marketing team to facilitate successful participation at event.
- Administration of collateral material printing and distribution.
- Work with outside vendors for production and drop shipment of marketing collateral.
Required:
- A Bachelor’s degree required
- Social Media experience
- Graphic Design abilities
- Photo editing skills
- Strong knowledge of MS Office, Adobe Creative Suite (particularly Acrobat, Photoshop, Illustrator and InDesign)
- Deadline and detail-oriented with proven project and organizational skills
- Ability to work independently in a fast-paced environment
- Ability to work effectively with entire Marketing, Sales, Clinical teams to complete marketing initiatives
- Ability to adapt to change and continuously juggle multiple projects at varying stages of completion with successful results
- Ability to receive constructive feedback
Desired:
- 3+ years’ experience in a fast-paced organization.
- Experience marketing to medical professionals.
- Experience with online advertising.
- Experience with layout design of print documents
- Knowledge of HTML coding
- Portfolio with print and digital examples
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Technical Business Analyst – Remote
Job Description:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Technical Business Analyst position is a key technical position in a leading FinTech company (Solutran) that is operating independently as part of Optum Financial/UHG. The corporate headquarters is based in the Eden Prairie, MN Optum facility, but this position is also eligible for full-time tele-commuting.
As a Retail Integration Technical Business Analyst at Optum, you will play a key role in our S3 network expansion and implement systems that contribute to the network’s best-in-class availability and transaction processing integrity. The ideal candidate will have a solid analytical and technical background to troubleshoot, support, and enhance a complex transaction processing infrastructure. This person will also be comfortable providing technical guidance and support to transaction processing developers at both Solutran and our merchant partners.
In this role you will collect, collate, and translate business requirements into user stories and acceptance criteria that can be built into quality software produced by our development teams. You will be an active thought partner and subject matter expert, deeply involved in new projects that provide our clients and users with an unmatched set of products and services.
You must possess a unique blend of analytical skills along with business and technical expertise. You will collaborate closely with designers, product managers, engineers, QA, and other cross-functional team members within the organization to build products that delight our users. Solutran is a stable, fast-growing company with opportunities to advance and now is the time to join us!
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Develop and maintain S3 retailer integration specification and supporting documentation
- Act as lead technical contact for merchants for POS integration projects
- Assist in transaction processing platform QA and testing for merchant and Solutran development projects
- Troubleshoot transaction, benefit, and settlement processing issues and anomalies
- Assist in merchant production implementations and ongoing support
- Work with product teams to improve and enhance the S3 transaction processing infrastructure
- Design and implement controls that will ensure 100% S3 transaction processing platform quality and availability
- Performs all activities in a manner consistent with Optum’s core principles
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Primary Platforms:
- Postman
- JSON
- SQL
- Microsoft Power BI
- Oracle RDBMS (12c)
- Microsoft Windows
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You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of SQL query writing experience or experience reviewing code
- 3+ years of experience delivering complex products that focus on customer experience
- 3+ years of knowledge of financial transaction processing concepts and message types
- 2+ years of experience with JSON web service design, testing and support
- 2+ years of proven experience testing complex software platforms
-
Preferred Qualifications:
- 3+ years of Business Analyst/Associate Product Management experience or equivalent
- 3+ years of experience working with software engineering teams
- 3+ years executing to Test Automation
- 3+ years communicating with individuals at all levels of the organization
- 2+ years of experience with SCRUM teams leveraging project management tools like JIRA, ADO or similar
- 2+ years familiarity with writing use cases, user stories and detailed acceptance criteria
APPLY HERE
