by Ronald Barron | Feb 25, 2025 | Uncategorized
About the Role
Title: Manager, Solutions Architect CST (Remote, USA)
Location: United States (Remote)
Job Description:
Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.
This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.
Responsibilities
- As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
- Ensure team success in designing and building outcomes on the Grafana technology stack.
- Build educational programs that enhance customer capabilities of the Grafana technology stack.
- Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
- Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
Basic Qualifications
- 3+ years of managing a Solutions Architecture team in a related space
- 5+ years design/implementation/consulting experience with distributed applications
- 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
- 2+ years of experience in technology/software pre-sales or technical consulting
- Located in CST
- Working knowledge of software development tools and methodologies
- Presentation skills with comfort speaking to customers and executives
Preferred Qualifications
- Experience building/maintaining observability solutions
- Excellent communications and writing skills.
- K8’s
- Linux experience (2+ years in a company)
- Shell scripting, API knowledge
- Observability (monitoring) as a background would be huge
APPLY HERE
by Ronald Barron | Feb 25, 2025 | Uncategorized
About the Role
Title: Member Support Specialist
Location: Remote
Job Description:
Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a?mission-driven team?committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
The Member Support Specialist reports to the Sr. Manager of Member Support and is responsible for providing world-class operations support to members and internal teams. In this role, you will contribute to excellent support metrics and provide feedback on areas of opportunity for relentless improvement. Your work will be critical to delivering superior customer care to a rapidly growing member base.
*This is a full-time work-from-home role. Working hours are 7:30am – 4:30pm PT
What you’ll do
- Deliver high-quality, frontline customer support to agreed-upon service levels
- Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks
- Be a subject matter expert on Transcarent products, services, policies, processes and workflows, both internally and externally
- Partner with management on support improvements, including process, training and workflow gaps
- Collaborate on dedicated customer-facing work, with special projects as assigned by leadership
- Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email
What we’re looking for
- 2+ years experience in customer support, customer operations and/or contact center operations
- Impeccable customer service skills with a relentless desire to exceed expectations
- Basic computer skills necessary, Mac/iOS preferred
- Experience with CRM tools, Zendesk & Salesforce strongly preferred
- Experience with Microsoft Suite, Word and Excel preferred
- Exceptional verbal and written communication skills
- Strong attention to detail
- Demonstrated ability to remain calm under pressure
- Comfort giving and receiving direct feedback
- Remote experience preferred
Nice to have
- Experience producing or handing Medical Records
- Experience managing escalation calls
- Bilingual (English/Spanish)
APPLY HERE
by Ronald Barron | Feb 24, 2025 | Uncategorized
About the Role
Quality Assurance Specialist
Location: Montreal QC CA
Type: Full-time
Workplace: Hybrid remote
Job Description:
Description
Do you have an eye for detail, an eye for effective user experience design, and a passion for producing high-quality experiences that users will love? Our Quality Assurance Specialist is a quick learner, understands user and customer priorities, and is an effective communicator. He/she collaborates with our team of developers, project managers, and designers. We are looking for someone with leadership skills who can create quality assurance processes in collaboration with our design and development teams.
We encourage you to apply if you are considering immigrating to Canada. We actively sponsor visa applications for qualified candidates and help them settle in Montreal.
The Quality Assurance Specialist will have to
- Create test plans in collaboration with project teams
- Develop test procedure documentation
- Create and prioritize bug reports with clear reproduction steps
- Use a range of testing tools to ensure the accessibility and responsiveness of websites and applications
- Facilitate the UAT process and issue triage
- Work closely with developers and designers
- Work closely with project and account managers to ensure client success
- Staying up to date with industry best practices
- Improving our quality assurance practices across the organization
What skills are required to succeed in your role within the Evolving community?
- At least 2 years of experience in a web quality assurance role
- Excellent organizational and prioritization skills and methodical attention to detail
- Experience in setting up Google Analytics tracking on websites and an ability to troubleshoot issues
- Experience in performing SEO audits and sharing SEO best practices
- Experience working with content management systems
- Experience using testing tools for browser compliance and accessibility
- An understanding of accessibility and usability best practices
- Experience working in a team and using a standardized development workflow
- Experience using a project management tool such as Redmine or JIRA
- Strong communication skills in French and English
Bonus for
- Experience with Drupal and WordPress
- Experience in programming or design
Remote applications based in North America are welcome, but the candidate must
- Be available during working hours in Montreal
- Use tools like Slack to stay engaged with your team and contribute to company culture
- Have exceptional self-management and proactive communication skills
APPLY HERE
by Ronald Barron | Feb 24, 2025 | Uncategorized
About the Role
Title: Staff Software Engineer – Signals Team
Location: Distributed (US or Canada)
Type: Full-time
Workplace: remote
Category: Engineering
Job Description:
What We’re Building
Honeycomb is built to help engineering teams deeply explore and understand their own production systems – in real time. It’s a service for the near and present future, where distributed systems are the new default, every service is a platform, and empowered generalist software engineers are the new ops. We are passionate about consumer-quality developer tools and excited to build technology that raises our industry’s expectations of what our tools can do for us. We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, as we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
As a Product Engineer on this team, you’ll be joining a growing product engineering team, helping us to build a range of features pivotal to the Honeycomb experience, like core concepts used to organize data, as well as features like derived columns, SLOs and Triggers. Check out this recent blog post about Budget Rate Alerts to see more about what this team has been up to!
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day.We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
We can hire for this role in the United States and Canada.
What You’ll Do
- Make meaningful decisions that guide technical and product roadmap. Your questions, opinions and insight will inform product roadmap. We are a growth-focused team invested in building exciting new functionality for our customers. You’ll also help others set technical roadmap and navigate the landscape of new technologies, guiding technology choice, and adoption of best practices.
- Lead and contribute to the delivery of quality software. You will write code across the full application stack, primarily on the backend in Golang. You will also do some work in React and TypeScript. You’ll deliver impactful code that is well-tested to maintain a high level of code quality without spending an ever-growing amount of time maintaining those tests. You will also plan and lead these complex, multi-team, or system, long-term projects, including ones with external dependencies while collaborating with product and design.
- Support other engineers within the team and beyond. As a technical leader, you’ll have opportunities to mentor other engineers as they build their skills. You’ll pair, review code, and communicate daily with your team, give and receive thoughtful feedback on Pull Requests as you work in our shared code repositories, and act as a multiplier who shares knowledge and delegates to help others grow.
- Define and influence. You’ll influence company goals and strategy, potentially identifying new business growth opportunities. You’ll also work to define and model the team’s engineering brand, process, and patterns.
About You
- Deep experience in backend application development with experience in frontend development. You have supported high throughput systems in the past and are familiar with the challenges common with browser applications and have a sense of how to balance risks and engineering efforts and are open to learning the specific languages, skills, and technologies we use by working here.
- Experience leading team through experiment-first product delivery cycles. You are comfortable iterating on features to deliver value over time.
- Experience leading teams with software in production. You have experience focused on technical leadership, defining patterns, and operational guidelines for your team or domain(s).
- A strong sense of teamwork. You have experience working with a cross-functional team. Our team follows a product triad model composed of design, product, and engineering. You will collaborate with these partners, beginning with problem discovery through solution design and delivery. We work through building small changes/experiments and then iterate based on customer interaction.
- A flexible mindset. The urgency of product delivery in a scaling business environment sometimes asks us to compromise. We need to ensure that important work gets prioritized while also ensuring that we continually address technical debt. You will consider each situation and help the team to find the right balance.
- Clear, open communication. We see clear, thoughtful, and regular written & face-to-face communication (including a willingness to give & receive feedback) as a fundamental engineering skill and one of the strongest predictors of future engineering impact, not just a nice to have, and we hope you do too.
- An interest in observability and lessons from your experience supporting production software. We maintain an on-call rotation and work hard to keep that from becoming a bad experience (read about how we track on-call health and count alerts). If you have opinions about how to maintain that, we would like to hear them. If you have struggled with supporting software in production, then we want to fold that experience into the Honeycomb product, too.
APPLY HERE
by Ronald Barron | Feb 24, 2025 | Uncategorized
About the Role
Title: Product Manager – Data Platform
Location: Remote, US
Type: Full time
Workplace: remote
Category: Product Management Team
Job Description:
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
Job Summary
We are seeking a Product Manager to lead the strategy and execution of Nextech’s data infrastructure and enterprise data platform. This role will focus on building and optimizing scalable, cloud-based data solutions that support reporting, analytics, and AI-driven initiatives.
The ideal candidate has experience in data architecture, data lakes, and enterprise data platforms and can work closely with engineering teams to deliver high-performance, secure, and compliant data solutions. This role requires strong technical understanding and the ability to align data infrastructure capabilities with business needs.
Essential Functions
- Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
Data Platform Strategy & Execution
- Collaborate with VP of Product and Engineering to define and execute the product strategy for Nextech’s data infrastructure, ensuring scalability, security, and efficiency.
- Work closely with engineering, data architects, and infrastructure teams to develop and enhance data pipelines, storage solutions, and processing frameworks.
- Prioritize data integration, accessibility, and performance enhancements to support business intelligence and analytics initiatives.
Collaboration & Technical Leadership
- Partner with data engineering teams to ensure best practices in data modeling, data ingestion, and ETL/ELT workflows.
- Collaborate with stakeholders across reporting, analytics, and AI teams to align infrastructure investments with business priorities.
- Evaluate and recommend data technologies, governance tools, and architectural improvements to enhance performance and reliability.
Stakeholder Engagement & Communication
- Act as a liaison between technical and business teams, translating data infrastructure needs into product requirements.
- Communicate roadmap updates, technical priorities, and trade-offs to executive leadership and engineering teams.
- Develop clear documentation and technical specifications for data infrastructure capabilities.
Minimum Requirements
- 5+ years of product management experience ideally focused on data platforms, infrastructure, or cloud-based data solutions.
- Experience working with large-scale data systems, data lake architectures, and distributed data processing.
- Strong understanding of data pipelines, ETL/ELT workflows, and scalable data storage solutions.
- Ability to engage with engineering teams and data architects to make informed technical decisions.
- Strong analytical skills, with the ability to define and track key infrastructure performance metrics.
- Experience working in an Agile/Scrum development environment.
- Bachelor’s degree in Computer Science, Data Engineering, or related technical field.
Preferred Qualifications
- Experience with enterprise-scale data platforms, data governance, and data security best practices.
- Familiarity with modern data lake and warehouse architecture.
- Knowledge of data observability and performance monitoring tools.
Working Environment/Physical Demands
- Work from home environment
- Long-distance or air travel as needed
- Activities require a significant amount work in front of a computer monitor
APPLY HERE
by Ronald Barron | Feb 24, 2025 | Uncategorized
About the Role
Title: Software Development Manager – Practice Management (Remote – US)
Location: Remote
Type: Full time
Workplace: remote
Category: R&D Leadership
Job Description:
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process.
Job Summary
The Software Development Manager – Nextech PM is responsible for leading and managing software development efforts focused on Medical Practice Management. This role oversees a team of high-performing software engineers, ensuring the delivery of robust, scalable solutions aligned with best practices. Reporting to the VP of Software Development, the Software Development Manager plays a pivotal role in evaluating project scope, assessing feasibility and driving technical execution while fostering innovation and efficiency.
All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.
Essential Functions
- Leadership and Team Management:
- Lead and manage the development of software solutions in a SCRUM environment utilizing C#, Angular, SQL implemented following modern web architecture and patterns for performance, supportability, scalability and maintainability
- Lead and mentor software engineers to ensure team and career growth as well as productivity.
- Work with the team and Product Management to set priorities and drive process improvements within the software engineering department.
- Software Development Excellence:
- Advocate and implement best practices, including Code Reviews, Unit Testing, and CI/CD pipelines.
- Work with the engineers in the team and Nextech Architects to design solutions for complex systems, ensuring alignment with industry and organizational standards.
- Conduct hands-on technical leadership that might include testing, coding, and reviewing team members’ work.
- Create an environment of full ownership, where the team works with DevSecOps to fully know and understands the infrastructure that hosts their solutions and implement and monitor the right levels of alerts and drive towards delivering IaC with the goal of continue to improve CI/CD and reach 0 downtime deployments.
- Project and Stakeholder Management:
- Evaluate upcoming work and assess the scope and feasibility of projects, ensuring timely completion.
- Collaborate with product managers to write high-quality requirements and date projections, keeping the business aware of changes.
- Communicate effectively with all levels of the organization, often balancing competing priorities.
- Customer-Focused Solutions:
- Resolve issues keeping customers always top of mind and ensuring compliance with industry best practices.
- Maintain a deep understanding of Nextech’s products and technologies to deliver effective solutions.
- Additional Responsibilities:
- Drive organizational improvements across the software team.
- Lead and coordinate projects independently, ensuring alignment with business needs.
Minimum Requirements
- Experience with C#, MS SQL, Angular or similar
- Minimum of 10+ years of industry experience, including developing robust, scalable microservices.
- Proven experience delivering a product to market using Agile methodologies.
- Proven experience as a lead, coach, or supervisor, providing feedback and guidance to a team of engineers.
- Ability to foster collaboration and maintain constructive dialogue within the team and across cross-functional teams.
- Familiarity with healthcare regulatory frameworks such as HIPAA, FHIR, CCDA, eCQMs, and standards like SDOH and USCDI.
- Strong technical, analytical, and communication skills to effectively engage with diverse stakeholders.
- Personal drive to thrive in a dynamic environment while taking ownership and pride in your work.
- A passion for creativity, motivation, and maintaining attention to detail in all aspects of software development.
- Fostering a positive culture where engineers are encouraged and enabled to learn, fail quickly and grow in their careers.
Preferred Qualifications
- Recent experience with the Microsoft tech stack.
- Familiarity with Revenue Cycle Management and Medical Practice Management Solutions
- Experience with Git, GitHub, and Jira.
- Familiarity with Microsoft Azure, including Azure DevOps.
- Knowledge of healthcare regulatory standards, including Meaningful Use and the Cures Act.
APPLY HERE
