Job Description

Title: Business Technical Analyst – 100% Remote

Location: United States of America


  • Interact with business users-across all levels of client organization and gather requirements, including building a reference library with acceptance criteria and prioritization.
  • Conduct research to determine client impact and testing coverage needs.
  • Understand technical details for solutions and articulate data requirements in addition to data quality standards.
  • Collaborate with other analysts and project contributors to create comprehensive and cohesive data and statistics
  • Interpret and analyze data to allow for a better understanding of where gap, risk, and/or financial impact may occur.
  • Review and research data for potential alternative solutions
  • Perform proof of concept to develop solutions based on SmartBen product technology capabilities while promoting out of the box (OOTB) solutions.
  • Adhere to the support model as defined; including the escalation matrix, SLA matrix, and RACI; ensuring standards are adhered to for support team members
  • Use of ticketing system for all work items to keep track and plot trends
  • Support various types of testing phases such as Manual QA, System Integration Testing (SIT), Regression, End to End (E2E) and User Acceptance Testing (UAT).

Required Qualifications

  • 2+ years experience as a Business Technical Analyst
  • Agile experience
  • Curiosity and knowledge seeker
  • Self-starter with the ability to work independently
  • Excellent analytical and critical thinking skills.
  • Strong oral and written communication skills, including attention to detail
  • Experience with SQL Queries, Microsoft Visio, and Microsoft Office
  • Ability to multi-task, work under pressure and successfully manage deadlines

Preferred Qualifications:

  • Familiarity with agile development process
  • Team player with the ability to work in a fast-paced environment
  • Highly self-motivated and directed
  • Proficient with one or more programming languages such as Java, Jira or Python
  • Experience in Benefit Administration Technology Solutions.
  • Demonstrated experience working in a role that shows critical thinking and problem-solving skills paired with a desire to take initiative


  • A bachelor s degree in computer or information technology or an accredited qualification in management consultancy is preferred.