Job Description
Business Systems Analyst
Location: Remote
Job ID: R0008215
Category: Business Technology
Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.
The Business Systems Analyst will serve as a liaison between multiple business units and our technology teams leading the analysis of systems capabilities, driving projects, identifying areas of improvements, and delivering meaningful change into the organization. The successful candidate enjoys analyzing complicated issues, communicating at multiple levels of an organization, and is thoughtful and organized in their approach.
The expectation is for a Business Analyst in this role is to work without constant supervision on projects and tasks. Focus on velocity, tracking, proactiveness and delivery.
Responsibilities
- Become a subject matter expert in Commvault’s business operations with focus on our Channel, Sales, and Marketing processes
- Able to independently manage projects from intake to project close
- Define current (As-Is) and future (To-Be) scenarios (processes, use cases, user stories, plans, and solutions)
- Work with the team to build consensus among stakeholders to validate and finalize the requirements
- Identification of pain points
- Track requirements using methods such as EPICS, Use Cases, User Stories, Wireframes, Traceability Matrices, Functional and Non-functional requirements
- Help in planning work supporting the assigned business segments through project intake, prioritization, and impact analysis for business stakeholders and business technology team
- Partner in the production, review, and maintenance of key documents that a business analyst partners in the authoring and maintenance, such as BRD’s and Business Change Plans.
- Work independently and on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected
- Perform gap analysis of requirements against out-of-the-box application/system functionality and suggest best practices solutions.
- Supporting technical team in solutioning, brainstorm ideas to fit solution.
- Serve as technical coordinator to ensure all design questions are answered.
- Communicate status of deliverables and timelines to interested parties proactively.
- Document issues thoroughly and escalate issues appropriately.
- Managing business analysis artefacts in support of a cross-functional team in a DevOps tool, such as Jira, Confluence or Azure DevOps.
- Collaborating with the Business Operations Team to ensure appropriate support is factored into project planning
- Act as a change agent to help ensure that the newly implemented system/process enhances the success of the project.
Skills
- Salesforce CRM system administration, including profiles & permissions, security, page layouts, workflow, approval processes, formulas, and data management
- An appetite to solve problems, find solutions and suggest ways to improve
- Strong verbal and written communication skills, including producing documents such as requirements documents, process maps solution designs and communication plans
- Ability to work with and influence peers and management
- Self-motivated and self-directed with critical attention to detail, deadlines and tracking status
- Analytical thinker with strong commercial awareness.
- Understand the stakeholder perspective but be prepared to challenge the status quo.
- Able to clearly articulate clear requirements to internal teams, development partners, and offshore teams.
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Be vocal and effectively communicate the progress, next steps, and relevant updates.
- Able to recognize business challenge, investigate where we can leverage our platforms, run POC’s and present those opportunities back to our stakeholders.
- Understand the concept of Minimum Viable Product and iterations to deliver value quickly
- Excellent presentation skills, confident in delivering to Sr stakeholders
Experience
- Three years of previous experience as a Business Analyst
- At least 3 years of previous experience as Salesforce administrator
- Proven track record in project delivery
- Demonstrate the required level of business acumen, understanding, technical proficiency, drive and ownership, accountability, and adherence to standard methods of project tracking
- Proficiency with operational support processes and project management methodologies, tools, and processes
- Ability to communicate effectively and build relationships with stakeholders
- Possess excellent stakeholder relationship management.
- Good business process improvement experience.
- Proficiency in Agile, Waterfall and Hybrid Agile/Waterfall delivery approaches.
- A great team player who can also work independently with confidence
- Excellent organizational skills. Thorough, timely and proactive project tracking management
- Ability to work collaboratively across the organization: interpret user requirements, identify the root cause, research possible solutions, identify most feasible solutions
Preferred Qualifications
- Salesforce certifications or Trailhead badges strongly preferred
- Professional services/consulting experience
- Experience with Channel Programs and support Channel organization
- Experience support Marketing teams
- Admin or power User of Marketing Automation platforms such as Marketo
- Knowledge of Outreach
- Knowledge of OpenPrise data management software
- Prior experience working in software industry
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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
