Job Description
Business Analyst
Remote
Full Time
Experienced
What’s the role?
We are looking for a Business Analyst with system integrations focus who will support our consultants as they guide and assist clients with the planning, design, build, training & implementation of Continuing Education & Workforce Development (CEWD) products (Destiny One & Lumens).
- Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients.
- Lead the scoping of enterprise-level implementation projects or customer change requests once sufficient product and implementation process knowledge has been acquired.
- Documenting client business rules applicable for system integrations, as well as defining scope, objectives, and formulating product, features and processes to satisfy Customer requirements.
- Researching third-party system integration APIs.
- Define project requirements by identifying project milestones, phases, and elements.
- Help lead Agile Development teams for enterprise level accounts, developing and prioritizing user stories in sprints, leading sprint planning sessions and reviews.
- Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions.
- Maintaining an in-depth understanding of Destiny One and Lumens
- Triage issues and provide advanced customer support, identifying use cases or change requests where a consultant is required.
- Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales.
- Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods.
What we offer
- The salary range* for this full-time position is between $75,000 – $120,000
- Remote first workplace whether working from one of our offices or remotely, our employees get things done!
- RRSP/401(k) with matching employer contributions
- Professional development and internal career mobility opportunities
- Flexible time off
- Comprehensive benefits package
- Mental health benefits
- Financial health benefits
- DEI, Culture and Environment employee led committees.
- Collaborative work environment