by twochickswithasidehustle | Sep 25, 2023 | Uncategorized
Full-time at Ting
Customer Care Team
Job ID: 1290
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
We are rapidly growing our footprint, and with a national focus on better infrastructure, we don’t expect to slow down anytime soon!
As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!
The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!
At Ting Internet, our focus is on the customer experience. This starts and ends with our customer advisors. We promise to do it by having caring, courteous and inquisitive advisors who enjoy helping customers no matter how long it takes! We are experts in all things internet, from billing to solving problems with routing, Wi-Fi, streaming, fiber and more. We are looking for those who are skilled and passionate in these technologies.
Applicants residing near Ting Towns in California, Arizona, North Carolina, Maryland, Idaho, Colorado, and Virginia
What you’ll be doing:
- Provide direct assistance to our residential customers to resolve their concerns via Voice, Email and Chat. These interactions will be both technical and billing oriented.
- Own each help request, treating each customer with the utmost care, realness, integrity and timeliness.
- Document relevant details to help customers and your colleagues with future requests.
- Search our knowledge base, training materials and rely on the experience of colleagues, seniors and managers to seek solutions.
- Raise widespread issues or patterns through defined channels.
- Tailor your communications to match your customers’ skill level and conversational style.
What you’ll bring:
- Have strong critical thinking/troubleshooting skills allowing you to quickly and optimally resolve issues while maintaining a positive customer experience
- We are fast-paced and looking for results – you will need to show persistence, calm and control under sometimes stressful conditions
- Are highly organized, quality-minded and able to focus on detail.
- Our most successful Advisors are warm, friendly, upbeat, put a premium on communication, establishing rapport with our customers and other employees.
- Ability to understand our customer’s needs and make sure that they have the services that fit for them – whether for existing or potential customers.
- Can collaborate and share, not only with your peers but with everyone you work with.
- Aren’t afraid to ask questions and a lifelong learner when it comes to new technologies and innovations. Is eager and willing to share their knowledge with others, either through documentation, one on one interactions or group learning.
- Have a good understanding of networking including switches, routers, Firewalls, LAN, WAN, TCP/IP, DNS, latency, Wi-Fi, etc.
- Expert level understanding of setting up retail networking devices such as routers, streaming devices and smart home technologies
- Solid understanding of VoIP technologies and services
- Experience with solving both hardware and software related issues
- Solid ability to take technical concepts and explain them to customers with limited technical experience
Nice to have:
- IT Certifications are a plus: A+, CCNA, CCNP, Network+, MCSE, etc
- A focus on Network+ or CCNA is key
- Basic understanding of some of the following (SSL, traceroute, dig, telnet, whois, etc.)
- Bilingual in Spanish
- Currently reside in or near a Ting Town in California, Arizona, Idaho, North Carolina, Colorado, Virginia or Maryland
Additional Notes:
- We are a 24×7 support centre. Flexible working hours are needed. Schedules are updated monthly. Our goal is to be fair by ensuring that schedules are rotated monthly to ensure an even distribution of work.
- This is a work from home opportunity so having a suitable space to work with high speed internet is required. In addition, there may be times you will be requested to visit the office or participate in community events (once safety restrictions are lifted).
The hourly pay for this position is based on an annualized range of $41,740 – $49,100. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.
Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
by twochickswithasidehustle | Sep 22, 2023 | Uncategorized
Job Summary:
The Scrum Product Owner fulfills the role of Scrum Product Owner as defined by the principles of Scrum to maximize the value of the IT product and work of the development team.
Essential Functions:
Develop the strategic vision for an IT product within the Claims
Work closely with the Scrum team to maintain focus on goals, alignment with business needs and urgent matters, and adherence to strategic vision
Motivate the Scrum team by leading with purpose and providing clear goals and direction
Own prioritization of the product backlog including definition of user stories and acceptance criteria
Prioritize IT work in accordance with strategic vision, company goals and industry trends
Ensure acceptance criteria for UAT is set
Keep customers or users apprised of status and getting their feedback
Communicate effectively to ensure internal stakeholder expectations are set correctly
Participate in Sprint Planning, Sprint Retrospectives, and Sprint Demos
Understand, use, and champion agile best practices
Partner with stakeholders to understand needs across the enterprise
Work closely with other Product Owners to ensure product roadmap priorities are being met
Work closely with other Product Owners to identify dependencies, overlap, and integration opportunities
Perform any other job related instructions as requested
Education and Experience:
Bachelor of Science/Arts degree or equivalent years of relevant work experience is required
Master’s Degree in Business or Health Administration is preferred
Minimum of five (5) years of business management or health care operations experience in insurance, managed care, or related industry is required
Minimum of three (3) years of experience in leading business initiatives to drive systemic change is required
Minimum of two (2) years of experience acting in a functional Agile Product Owner or Scrum Master role is required
Facets Claims Processing experience Preferred
Competencies, Knowledge and Skills:
Proficient in Microsoft Office
Advanced computer skills
Formal Product Owner training is preferred
Ability to effectively interact with all levels of management within the organization and across multiple organizational layers
Strong interpersonal, leadership and relationship building skills
Must be effective and efficient in identifying and proposing creative, innovative solutions to complex, time—critical challenges
Excellent analysis and collaboration skills
Ability to develop, prioritize and accomplish goals
Critical listening and thinking skills
Excellent written and verbal communication skills
Decision making/problem solving skills
Ability to multitask and juggle competing priorities
Time management skills
Licensure and Certification:
Professional Scrum Product Owner (PSPO) or Professional Scrum Master (PSM) Certification is preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$87,000.00 – $152,300.00
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.
by twochickswithasidehustle | Sep 21, 2023 | Uncategorized
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview
The Central Services organization provides the resources required to deliver solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, Investigative tools, among other offerings.
Job Description
Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include System Provisioning, Workflow Configuration, UI Customization, Training MSI PremierOne RMS, Conducting BPR, and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.
Preferred Qualifications:
Technical expert in PremierOne Applications.
Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.
Ability to work on a large/complex project independently.
Create and deliver customized training (both remote and onsite)
Must be able to execute, create, review, and modify ATP’s.
Excellent interpersonal communication skills.
SME on PremierOne CAD or RMS products.
SME on Client Installation of MSI products.
SME on UCR (NIBRS or SRS)
Ability to produce and deliver Business Process Review.
Lead and organize AS resources on complex projects.
Identifies and mitigates risks and communicates those to management.
Creates formal documentation for peers.
Trains and mentors new employees.
Primary point of contact for application related issues.
Works with Product Management to communicate enhancement requests.
Ability to provide all required customer training without assistance.
Must be able to obtain necessary security clearance as required by government contract.
Must be able and willing to travel up to 75% of the time.
This position is a remote position and candidates can be located anywhere in the US. It is extremely preferred that candidates reside in the California area.
This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Salary Range: $70,300 – $128,800 per year
LI-TW1
LI-REMOTE
Basic Requirements
College Degree in Business, Communications, Computer Science, Criminal Justice, Management, Technology
5+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.
Must be able to obtain background clearance as required by government customer.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
by twochickswithasidehustle | Sep 21, 2023 | Uncategorized
Dollar Tree/Family Dollar is seeking a candidate with senior level experience to provide technical operations oversight to DT enterprise applications including (support, administration, maintenance, audit, and enhancement) functions.
Get in on this exciting and groundbreaking time at Dollar Tree and Family Dollar as we continue to grow both banners rapidly. We are a Fortune 111 company with over 16,000 stores, 26 distribution centers, and over $26B in sales in North America.
Principal Duties and Responsibilities
Perform root cause analysis follow-up, as required – Ability to thoroughly document RCA details and make recommendations on improvement.
Required Qualifications
6+ years of IT Operations experience (support, maintenance, and administration)
2+ year of Hands-on experience in one of the advanced programming languages such as Java or .Net
Experience with Microsoft Office tools
Experience with operating systems (i.e., Microsoft and Linux)
Experience utilizing ServiceNow and JIRA
Experience with performing technology audits
Experience writing SQL.
Experience in Merchandising as it relates to Retail systems.
Familiar with application/integration layer, microservice architecture and Dev Ops
Desired Qualifications
Bachelor’s Degree (Business, Information Systems, Computer Science)
3+ years’ experience in Retail Industry
ITIL Certificate
3+ Years in Merchandising systems – RMS, RETEK, PLM, Merchandising Planning
3+ Merchandise system experience using various technologies:
Procure-To-Pay systems.
Sourcing and Compliance systems
Enterprise Reporting and Planning systems
Pricing & Promotion systems
Merchandise Optimization Tools
Communication, Job Processing/Scheduling, and Integration systems
Pay Rate – $110,000- $125,000 based on experience + bonus + RSUs
The company offers Health, Dental, & Vision, flexible spending account, life and disability insurance benefits, 401k plan, 2 weeks of PTO & 7 paid holidays annually, and an employee stock purchase plan.
by twochickswithasidehustle | Sep 20, 2023 | Uncategorized
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
We are seeking a Network Engineer to design, discover and analyze client needs, effectively and efficiently implementing them onto our proprietary platform. Under limited supervision the candidate must be able to successfully provide administration and support for network systems (routers, switches, load balancers, web proxies, network access controls and wireless control systems). The best candidates will have the ability to jump in and help. This is a unique opportunity to contribute extensively to the success of a rapidly growing technology company.
The Gig:
Establishes networking environment by designing system configuration; directing system installation; defining,
documenting, and enforcing system standards
BS in Computer Science, MIS, or related degree with 7+ years of professional experience as a Network Engineer in an enterprise setting
Maximizes network performance by monitoring performance; troubleshooting network problems and outages;
scheduling upgrades; collaborating with IT teams on network optimization
Design and implementation of new solutions and improving resilience of the current environment
Undertaking root cause analysis investigations in local and wide area environments, using information from
multiple sources, to ensure the availability of the network
Reporting network operational status by gathering, prioritizing information and managing projects
What you need to make the cut:
Experience with:
Dynamic routing required – BGP, EIGRP, OSPF
F5 – APM, LTM, GTM (strategic planning and implementation)
Firewall configuration and implementation
QOS / voice quality experience preferred
Wireless – Installation / configuration experience preferred
Ability to demonstrate knowledge at a CCNP level or above
Knowledge of SAN environments, to include design, management and maintenance of HA solutions
in an enterprise data center
Experience with monitoring and alerting solutions, maintaining VOIP phone systems and data center migrations are all a plus
Highly motivated, Innovative, self-directed thinker with an eagerness to stay up-to-date with current trends and a desire to impress
Excellent written and verbal communication skills
Strong troubleshooting and problem-solving skills
Ability to thrive in a fast-paced, innovative environment
The pay range for this position is 87K to 110K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). This role is eligible to participate in the annual bonus incentive plan.
