by twochickswithasidehustle | Sep 27, 2021 | Uncategorized
Servy is a scale-up in growth mode made up of a small but experienced team that values respect for each other, its customers, and partners above all else. It is building a platform that transforms self-service hospitality and seeks teammates who share this bold vision.
Purpose of the Role
The Technical Support Specialist (Tier 1) role is a unique opportunity to drive the onboarding process of new partners and their stores. This critical role reports to the Senior Technical Manager and directly correlates to supporting our growing network. This is a remote position available to candidates across the U.S.
Job Skills
- Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development.
- Effective Troubleshooting: You can demonstrate strong root cause analysis skills, through effective troubleshooting skills. You can quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers.
- Communications: You can establish a professional, friendly, patient and empathetic dialogue with customers.
- Organization: You understand priorities and can complete multiple tasks a day assigned through different platforms without losing focus.
- Adaptable: You are resilient and adapt to the changing business and landscape in the tech world.
Job Requirements
- Act as the SME (subject matter expert) for client-based questions and support.
- Assists with menu building and special projects as assigned.
- Document issues by collecting logs, data, and workflows to assist Operations and the Engineering team with escalated issues.
- Handles escalations from Level 1 to Operations on more complex issues.
- Schedules time to work with end-users to resolve issues timely.
- Tracks all work with detail and precision within the ticketing system.
- Owns and develops documentation for the team.
- Provides software training and support to customers.
- Provisioning hardware through imaging and installing software.
- Remote role, although preference if based in Houston, Texas
Background
- Experience working in a ticket-based support environment
- 1-3 years of work experience, preferably with a SaaS company
- Hospitality background is a bonus
- Multilingual is a bonus
- Network and/or A+ certifications or applicable hands-on IT work experience
- Understanding of hardware and architecture
Benefits
- Competitive salary and meaningful equity
- Health, dental, and vision care subsidy with Blue Cross Blue Shield PPO and HSA options
- Unlimited vacation policy and paid holidays
APPLY HERE
by twochickswithasidehustle | Sep 27, 2021 | Uncategorized
This is a remote positon.
Ensure change management and quality assurance practices are understood, adhered to, and leveraged to enhance system health and quality.
- Understand methodology, standards, policies, and procedures and ensure that teams are complying with established standards.
- Design/develop solutions to business and technical requirements.
- Review quality requirements and establish or recommend appropriate measurement metrics.
- Identify and document quality assurance activities, strategies, and schedules.
- Evaluate software products and internally developed solutions for consistency with best practices and standards.
- Oversee staff technical support activities required for execution of overall test plans. Assist in the analysis of conditions and approve strategies that effectively minimize implementation risk and/or improve solutions reliability and performance.
- Perform and/or direct and mentor defect correction while maintaining reporting solution’s integrity.
- Evaluate outcomes, review findings, and recommend strategies that improve long term quality and performance.
Lead, plan, and manage significant departmental, division, or enterprise projects in support of project objectives and deadlines.
- Provide project management services, providing budget and resource allocation and forecasting, financial tracking of resources, hours, and expenditures for teams, department, or projects, as needed.
- Implement systems development methodologies and enforce compliance throughout the project lifecycle.
- Assist in the coordination of user efforts required for project implementation.
- Communicate issues and progress to management and customers as needed. Provide management reporting of status and relevant issues related to projects, personnel, etc.
- Coordinate work activities across Data Analytics, Data Services, information technology departments, business, functional areas, and project teams.
- Function as the lead BI and data modeler on highly complex or sensitive development projects for the department, division, or enterprise.
- Work closely with the internal and external business clients to develop technology solutions that provide Assurant a competitive advantage.
Direct efforts to ensure supported BI environments, Reports, Dashboards and Data Models are stable and highly available, cost efficient, and at an appropriate level of technical maturity. Provide effective, flexible, and secure BI solutions that support business strategy and operations.
- Ensure all supported BI environments, Reports, Dashboards and Data Models are working accurately and as expected, that process and technology documentation is complete and accurate, and that appropriate disaster recovery procedures are developed and maintained for relevance.
- Manage departmental resources and systems to ensure Service Level Agreements are met or exceeded. Ensure that a proper control structure and escalation path is in place and is being followed and monitored.
- Enforce governance and provide stewardship for supported environments, reports, Dashboards, and data models.
- Perform pro-active and as requested audits or reviews. Communicate issues and progress to management and customers as needed.
- Provide rapid corrective response and action to resolve disruptive incidents.
- Ensure the communication of incident status to appropriate management, staff, and user personnel.
- Ensure the documentation of incident occurrence and resolution in the appropriate repositories.
- Identify and recommend strategies to minimize risk(s) of incident recurrence.
- Consult, mentor, and direct other staff personnel as required for effective incident resolution.
- Oversee the resolution of complex technical development and support issues.
- Coordinate the application of program enhancements (resolutions) with the applications and technical staffs and follow through to ensure customer satisfaction and SLA compliance.
- Collaborate with other IT departments/disciplines to ensure that changes to the BI, ETL and warehouse environments are instituted at an appropriate level of quality, cost, and architectural consistency.
Collect requirements from stakeholders and leverage knowledge of the key components and relationships of Assurant products, distribution channels, customer base, systems, and data into solution designs for effective reporting.
- Foster and sustain open communication with business users and stakeholders.
- Provide training to stakeholder.
- Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant through the periodic review of business goals and operational and strategic plans.
- Assist business customers by advising them on defining systems requirements.
- Work closely with business units to provide direction in addressing business systems challenges and new opportunities.
- Assist in requirements analysis and solution design for approved projects and change requests of the highest complexity.
- Prepare and contribute toward the preparation of project and product vision documentation.
Implement and optimize visualization, dashboarding, reporting, process and analytical solution through standardization and automation by leveraging tools and proven methodology while using storytelling to drive business thinking.
- Implement and optimize visualization, dashboarding, reporting, process and analytical solution through standardization and automation by leveraging tools and proven methodology while using storytelling to drive business thinking.
Analyze existing solutions and optimize them based on latest best practices, tools, techniques, and policies. - Implement scalable standardized reports and self-service solutions to reduce the overall amount on reports and time spent on creating and maintaining reports.
- Test results and apply best practices on quality assurance.
- Communicate effectively with stakeholders to understand requirements, to execute fast and to assure at the right training and hand-over effort to the stakeholders.
- Ensure that provided timelines and business needs are met.
- Proactively identify and design optimization opportunities to add value through holistic & advanced business insights and leverage Data Analytic capabilities and products efficiently with appropriate controls.
Basic Qualifications:
- Bachelor’s degree in Computer Science, Analytics, Business, Economics, Accounting, or a related field.
- Minimum of 2+ years of experience in the fields of insurance, analytics, and reporting.
- Experienced in visualization techniques, Profound in visual story telling with data, designing highly automated descriptive analytics/reporting solutions, building, integrating, and managing databases, creating data models, especially within the PowerBI stack, understanding of business needs and processes.
- Broad in PowerBI, Excel, SSRS and Tableau, Profound in SharePoint, PowerApps, MSFlow, SQL and/or SAS
- Profound in effective and compelling communication to technical and non-technical departments
Preferred Qualifications:
- Master’s Degree in Computer Science, Analytics, Business, Economics, Accounting, or a related field.
- Minimum of 5+ years of experience in the fields of insurance, analytics, and reporting
- Experienced in analyzing data and make strong recommendations based on findings, prioritizing tasks with shifting deadlines and work on multiple projects simultaneously and working independently with little guidance while still meeting objectives
APPLY HERE
by twochickswithasidehustle | Sep 22, 2021 | Uncategorized
ABOUT THIS JOB
Utility Management is a big process with lots of steps. You will be a part of a team that’s purpose is to handle and organize the contracts for our clients.
In this role you will:
- Enter contract data and uploading document images to the CONTROL website daily
- Contact clients and insurance agencies via email, phone, and fax
- Work collectively and on behalf of clients to ensure vendor insurance is compliant
- Follow strict and specific guidelines depending on client needs
We have seen success in applicants who:
- Are proficient in navigating through multiple different computer programs
- Are comfortable on the phone
- Has great attention to detail and is able to identify specific data within a specific document
- Is able to prioritize and work independently
ABOUT OUR TEAM MEMBERS
At Conservice, we pride ourselves on putting just as much importance on developing our team members as we do taking care of our clients. We invest in our team members both personally and professionally, which is why more than 600 of them have been with Conservice for more than 5 years. In fact, most of our operations leaders started in the same entry level positions that you will see us hiring for today. Check out our Conservice Journey videos on our website (careers.conservice.com).
We have a team of career coaches that help our team members find their way into careers that excite them, where they can succeed and where they can contribute in this business of making a difference. Many of our team members are on educational paths with specific career goals. Those dreams are supported here. We provide growth opportunities that reinforce our team members’ goals and make them a reality (think leadership opportunities, problem solving skills and analytical thinking).
Here are some more reasons why our team members stay at Conservice:
- Job flexibility – We trust our top performers and offer them the flexibility to make their job and their schedule work for them.
- Tiered pay structures and bonuses – Our top performers are paid top rates. We reward our team members who go above the requirements of their job. The more work they are able to do, and the more accurately they are able to do it, the more they get paid. It’s that simple.
- Generous paid time off – even for part time team members! Team members START with 2 paid days off in their first 6 months and up to an additional week in their first year. And it only goes up from there.
- Affordable health benefits – Our monthly premiums become more affordable each year! Additionally, team members who are based in Logan or Rexburg and are enrolled in our medical benefits program receive FREE health care at Sterling Urgent Care facilities (including 24 hour mental health services).
- Local Discounts – Gyms, restaurants, daycare, events. You name it!
- Paid Holidays – After 60 days of employment, you will be eligible for paid holidays ‘ for part time team members as well!
- Conservice Cares – We give back to our community. Each month team members are allotted two paid hours to spend volunteering in our community, giving team members a way to be involved in our communities.
APPLY HERE
by twochickswithasidehustle | Sep 22, 2021 | Uncategorized
What you will do – Essential Responsibilities
CarMax is a data leader and manages some of the richest and largest data sets in the automotive retail industry. As a Senior Software Engineer, Data you’ll be responsible for sourcing and ingesting this data into our Enterprise Data Warehouse and developing robust data marts to support new data-driven capabilities across the organization and for our iconic customer experience. You’ll be responsible for partnering with key data analysts, data scientists, and product managers to gather requirements and ideate solutions. This position is vital in continuously evolving our technological stack and data capabilities in order to meet the high demands of a fast-paced, highly competitive company and industry.
Essential Responsibilities:
- Work collaboratively and creatively with other data engineers and stakeholders to gather requirements for data warehouse development, analyze source data, assess impacts to existing ecosystem, and develop scalable data solutions
- Develop patterns and build data pipelines that ingest enterprise-wide data into the Enterprise Data Warehouse and make it available for consumption for users
- Partner with a variety of internal stakeholders across the organization to deliver creative, cutting-edge, high-quality data engineering solutions that meet business requirements in a fast-paced, ever-changing business environment
Minimum Qualifications:
- 5+ years overall data engineering experience including guiding ideation, design, and decisions in a collaborative team setting
- Strong hands-on experience in development, dimension modeling and data warehouse/data mart development, preferably with Teradata
- Strong experience with writing stored procedures and ability to understand data models, preferably with Teradata
- Experience performing ETL using Python, Informatica
- Ability to work independently as well as lead a team of 2-3 junior developers
- Experience working on Agile teams implementing DevOps practices
- Excellent communication skills, adapting to various audience types
- Experienced in performance tuning of SQL and informatica jobs
- Passionate about innovation and loves solving complex problems in a highly- collaborative, fast-paced team environment
- Experience delivering complete solutions including unit/function/integration testing, documentation, pipeline monitoring and support, and team teach-outs
Preferred Qualifications:
- Experience working with Cloud Data Warehouse solutions (i.e. Snowflake, Synapse, Redshift)
- Exposure to Azure Data Factory and Azure Data Bricks
- Experience working with Big Data frameworks, preferably Apache Spark
- Experience working in onsite-offshore delivery mode
- Experience working with streaming data and technologies, such as Azure Event Hubs
APPLY HERE
by twochickswithasidehustle | Sep 22, 2021 | Uncategorized
Job DetailsRemote TypeFully Remote
Solarity is currently looking for a few good candidates to join our team as a Systems Analyst II. The Systems Analyst II actively troubleshoots customer issues and serves as a technical resource for basic software implementations and upgrades. This position also serves as an escalation point as needed.
Primary Responsibilities
- Actively troubleshoot and research customer issues.
- Serve as technical resource for basic Solarity implementations and upgrades.
- Independently complete system changes and project deliverables as assigned.
- Assist users with information about product capabilities and best-practices.
- Create detailed documentation of systems and procedures as needed.
- Create thorough and user friendly knowledge base articles.
- Escalate issues and project deliverables to senior resources as needed.
- Serve as an escalation resource.
- Other responsibilities as assigned.
Qualifications
- 2+ years of progressive software application support experience required.
- High school diploma or GED required. Bachelor’s degree in IT preferred.
- Experience with the following preferred: SQL database structure and syntax, Windows/pc concepts, installing peripheral devices and software, registering files, and Event Viewer.
- Experience as a technical resource for software implementations desirable.
- Strong attention to detail and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work effectively with a diverse group of individuals.
- Ability to absorb new ideas and concepts quickly.
- Ability to organize time and projects efficiently within stated deadlines.
- Ability to adapt quickly to changing needs and dynamics.
Please note, this position is remote, however we are not currently hiring this position in the following states: AK, AZ, CA, CO, CT, DC, DE, HI, MA, ME, MD, NJ, NY, OR, PA, VT, WA, WV.
APPLY HERE
