by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Position Summary
The Application Support Engineer role will demonstrate high technical literacy and ability around applications and systems. As a subject matter expert of GoodLeap proprietary software, this role will advise and internal and external customers. Address technical questions, troubleshoot problems, and guide users to achieve productive use of our software and systems. The Application Support Engineer role is to ensure the smooth operation, maintenance, and troubleshooting of critical business applications. This role will be responsible for diagnosing technical issues, resolving application-related incidents, collaborating with development teams, and improving system efficiency. This role requires strong problem-solving skills, technical expertise, and a customer-focused mindset.
Essential Job Duties and Responsibilities
- Evaluates functionality of modules: troubleshoot bugs, test fixes, and verify functionality based on customer need or feedback.
- Investigate and resolve application issues, ensuring minimal disruption to business operations.
- Provide high level support for enterprise applications, working closely with end users, internal and external teams.
- Continuously monitor application performance and system logs, proactively identifying potential issues.
- Collaborate with software developers, DevOps, and infrastructure teams to ensure stability and performance.
- Conduct in-depth analysis of re-occurring issues, work with Engineering to ensure issues are resolved and publishing results where required.
- Create and maintain troubleshooting guides, knowledge-based documents and runbooks for efficient issue resolution.
- Identify opportunities for automation to improve support processes and reduce manual work.
- Ensure application is functioning per regulations, policies and security standards
- Be an advocate for installation partners and investment customers; maintain ownership of requests and follow through consistently until resolution is provided; proactively collaborate in a team environment with peers to assist in resolving customer issues.
- Participate in system upgrades, software deployments or any related projects
Required Skills, Knowledge and Abilities
- Bachelor’s Degree in a technical or a related field, or an equivalent combination of education and experience
- Minimum of 3 years of work experience, providing enterprise level technical support or software troubleshooting for a B2B company
- Speak and write with ease, clarity, and impact, using a communication style appropriate to the subject and the audience; must be fluent in English
- Strong problem-solving skills and the ability to diagnose complex application issues
- Fast learner with a technical curiosity, high aptitude and critical thinking
- Extraordinary customer service and relationship management experience
- The ability to effectively shift priorities and work at a rapid pace
- Technology exposure to AWS Services such as CloudWatch, DynamoDB, Elasticsearch, Cognito, S3, IAM etc.
- Strong understanding of at least one database language
- Proficiency in at least one programming language such as Java, C, C++, JavaScript, Ruby, or PowerShell
- Display a strong work ethic and do whatever it takes to get the job done
- Ability to thrive in a fast-paced environment
- Must be available and willing to work in PST or MST timezone
$95,000 – $110,000 a year
In addition to the above salary, this role may be eligible for a bonus.
by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
Who we are
ParentSquare is a Santa Barbara-based growing company that’s changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 20,000 schools and 10 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified – email, text, voice, web, app, social – to the ways they can interact with schools – forms, sign ups, payments, RSVPs, language translations, chat and more. We just celebrated our 13th anniversary and are excited to continue advancing K-12 communications equity with our intuitive and easy-to-use platform so districts and schools can connect with all parents and guardians
Who we’re looking for:
We’re seeking a dynamic and detailed-oriented Implementation Manager to play a critical role in the post-sale customer journey through the implementation phase. You’re someone with customer service in your DNA who will set the tone for the customer experience as the first point of contact with our newest users. You’ll lead customers through data integration, system configuration and completion of the initial administrator training through an efficient yet effective process that will ensure long-term success with our platform. We are seeking someone who is eager to be an active contributor in a fast-paced environment where we’re solving challenging problems for real people. Most importantly, you share in our passion for making a difference in the lives of students.
This role will include:
- Completing successful implementation for multiple clients/accounts as assigned
- Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training
- Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle
- Managing internal tools that support implementation with documentation, training and metrics
- Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution
- Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department
- Maintaining up-to-date information in CRM about implementation status, deliverables and timeline
- Supporting additional customer training and creating/updating documentation as needed
- Providing backup support for our customer support desk during our high volume periods.
Our ideal candidate will have the following:
- 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
- Bachelor’s degree (or higher) from an accredited college or university preferred
- Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
- Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
- Some familiarity with SFTP and API for the purpose of collecting data.
- Excellent communication skills (written, verbal, presentation and interpersonal)
- Strong work ethic and ability to work effectively both independently and in a collaborative team environment.
The perks of working for us are great!
You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide
- Employer-paid health insurance (including dependent coverage)
- Employer-match 401K retirement savings program, from day 1
- Paid Parental Leave
- Stock options
- Paid Family Leave
- Health + wellness reimbursements
- Generous PTO
- 15 paid holidays, including your birthday!
As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
Salary Range for this role: $65,000- $90,000 annually, dependent on experience. Apply for this position
Get Updates
by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
Remote • Full-Time
Who we are
ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.
Who we’re looking for
As a ParentSquare Support Application Specialist, you will have customer service and empathy in your DNA as you navigate escalations of complex customer issues that require in-depth knowledge and expertise. Your primary goal will be to provide exceptional customer service and resolve challenging problems in a timely and efficient manner. You also strive to improve the escalation process to ensure both support agents and clients have an exceptional customer service experience.
This role will include:
- Resolves product or service problems by clarifying the customer’s needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Taking detailed notes of the contact in our ticketing system
- Resolving support issues quickly and efficiently
- Escalating tickets to the integration services and engineering teams when unable to resolve
- Maintaining updated knowledge of all company products and services in order to provide adequate education to customers
- Collect and record customer feedback and information, and share with appropriate departments and team members
- Work closely with support application manager and integration services to handle SIS migrations
Our Ideal Candidate will have:
- Proven experience as a Support Application Specialist or in a similar role.
- Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc)
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and collaboratively in a team environment.
- Bring a proactive, self-motivated and positive attitude to work everyday
- Multitask with excellent attention to detail and communication skills
- Quick learner, tech savvy, and a desire to learn in a dynamic startup environment
- Be able to work a flexible schedule, including early mornings, evenings and weekends
The perks of working for us are great!
You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:
- Employer-paid health insurance (including dependent coverage)
- Employer-match 401K retirement savings program from day 1 of employment
- Stock options
- Paid Family Leave
- Health + wellness reimbursements
- Generous PTO
- 15 paid holidays, including your birthday!
As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This role will have a salary between $55,000-75,000, DOE
by twochickswithasidehustle | Apr 10, 2025 | Uncategorized
Date Posted:2025-04-04
Country:United States of America
Location:UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA
Position Role Type:Remote
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team:
Summary of Role
The RTX Enterprise Cybersecurity team is seeking a self-motivated, experienced cybersecurity professional to join as a Senior Cyber Defense Analyst (CDA) in support of the RTX Pratt and Whitney business. This highly visible role is crucial to the overall success of the RTX Enterprise and business cybersecurity program.
You will collaborate closely with the Cyber Defense Leader (CDL) and the Business Unit (BU) Functions & Compliance Leaders (CCLs) to ensure the standard delivery, execution, and integration of cyber defense capabilities within their assigned BUs.
You will work to understand the unique cyber defense needs and environments of their BU/Function/Region, enhancing the delivery of cyber defense capabilities. You will be responsible for implementing these services to mitigate cyber and compliance risks through effective processes, tools, and organizational relationships.
What You Will Do
- Represent RTX Enterprise Cyber Defense functional services to ensure alignment and consumption of resources, priorities, and support across the Pratt and Whitney business unit (BU) and sub-functions. Additionally, advocate for BU/function/region business cyber defense needs to drive appropriate prioritization within RTX Enterprise Cybersecurity.
- Maintain situational awareness of cyber events and incidents impacting Pratt and Whitney BU, represent the business area during crisis management engagements, and coordinate response activities in collaboration with RTX CIRT within the business area.
- Translate knowledge of the supported business area and its critical programs into specific threat intelligence requirements that can initiate awareness campaigns or drive significant actions within the business area.
- Provide input into Sub-BU threat detection content and collaborate on threat hunt or red team engagements when impacting your business area.
- Collaborate with Cyber Compliance Leaders (CCL) and system/application owners to drive the remediation of identified vulnerabilities within your business area.
- Regularly provide cyber defense updates and reports to demonstrate progress towards assigned tasks, expected outcomes, and identify the need to address any challenges.
- Assist the CDL and CCLs by providing strategic and tactical guidance to ensure the effective delivery of the full portfolio of Cyber Defense capabilities.
- Collaborate with cross-functional teams to resolve crisis management events and implement risk mitigation activities.
- Support process improvement initiatives to enhance integration between RTX businesses, Cyber Defense, and CISO teams.
- Travel up to 15%
Qualifications You Must Have
- Typically requires a University Degree or equivalent experience and a minimum of 10 years of experience, or an Advanced Degree and a minimum of 7 years of experience.
- 7+ years in information security practices/frameworks including identifying risks, emerging cyber security threats and tactics, and risk mitigation processes.
- 7+ years with infrastructure components, cloud environments (AWS and Azure) and operational technology (OT)
- 7+ years in at least one cybersecurity discipline such as vulnerability management, incident response, endpoint protection, threat intelligence and application security.
- The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer
- Ability to adapt to change and apply emotional intelligence to remain calm under pressure.
- Capable of being able to manage oneself and effectively in a collaborative team.
- Proven experience with cybersecurity tools related to vulnerability management, SIEM, EDR, DLP, etc.
- Certified security expert, such as CISSP, GCIH, CISA, GEVA, or similar certifications.
- Proven communication experience at the Senior/Executive level.
- Demonstrated knowledge of cybersecurity processes and operations.
What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as neededThe salary range for this role is 124,000 USD – 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
by twochickswithasidehustle | Apr 10, 2025 | Uncategorized
remote typeRemotelocationsUS – Remotetime typeFull timeposted onPosted 6 Days Agojob requisition idJR25-000227
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Duties & Responsibilities:
- Reporting to the CISO, the Information Security Analyst is responsible for the operational and technical tasks of the PPL cybersecurity and security risk management program.
- Oversee the day-to-day technical services of the company’s cybersecurity platforms, services, and deliverables.
- Represents information security in meetings convened to evaluate new applications and software-as-a-service offerings and evaluates other IT purchases to ensure they meet security and compliance requirements.
- Monitors and validates system and service compliance with information security procedures and policies to ensure consistency of internal controls across departments.
- Maintains up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors.
- Serves as a member of the cybersecurity incident response team.
- Develops and executes a cybersecurity awareness training program.
- Works with IS and stakeholders to assess IT risk and recommend information security controls to minimize risk.
- Assists in the development and maintenance of information security policies and procedures.
- Conducts risk assessments of information systems.
- Investigates and follows through on IT security incidents in a geographically distributed environment, considering all relevant technical and non-technical stakeholders during all phases of the incident.
- Analyzes reports about potential / suspected incidents, collects and analyzes technical incident information and log data, investigate, generate reports, and ensure progress on incident tickets.
- Investigates SIEM alerts / events for relevance, severity, and impact and escalates incidents for further investigation or remediation.
- Provides input and guidance for developing and updating runbooks and detection rules.
- Other duties as assigned.
Required Skills:
- Demonstrated knowledge of information security principles and best practices.
- Demonstrated knowledge of social engineering techniques and other information security threats required.
- At least 5+ years of relevant work experience in at least one of the following areas: Cybersecurity operations, Incident Response, Threat Intelligence, Threat Hunting and Digital Forensics.
- Technical system expertise (e.g., gathered from being an IT Administrator) with relevant exposure and expertise in IT Security, in several of the following technologies: Linux and Windows operating systems, web-technologies (encryption, HTTP, REST), networking, cloud environments.
- General knowledge of on-premises, cloud, and mobile computing environments (e.g., Microsoft Windows, Apple Macintosh, Linux, AWS, Azure, Google), scripting languages, and security best practices.
- Working knowledge and demonstrated ability to perform risk assessments, risk impact analysis, mitigating and compensating control recommendations as applied to information security.
- Experience in the following technologies – SIEMs, WAFs, IDS/IPS, anti-malware, EDR, SOAR, secure cloud access, vulnerability scanning platforms, DLP, private cloud, and open-source security frameworks.
- Experience presenting analytic conclusions and research to both technical and non-technical audiences through briefings, emails, etc.
- Experience with Contributing to risk assessments and mitigation strategies for identified threats.
- Familiarity with automation and CI/CD pipeline using various tools like GitHub, Bitbucket, etc.
- General knowledge and demonstrated ability to perform vendor vulnerability and security governance assessments.
- Demonstrated ability to develop, maintain, and execute a cybersecurity awareness program.
- Ability to use discretion when handling confidential information.
- Demonstrated analytical and problem-solving abilities.
Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, or related field preferred; combination of equivalent experience and education will be considered.
- Certified Information Systems Security Professional (CISSP), Security+, or other security certifications preferred.
- 4-6 years information security experience required.
- 1-2 years networking experience required.
- 1-2 years Windows and/or Linux server administration experience required.
- 1-2 years of project management experience preferred.
Certification: Azure Security Engineer Associate, CISSP
Compensation & Benefits:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Tuition Reimbursement Program
- Employee Assistance Program and more!
- The base pay listed may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
