by twochickswithasidehustle | Feb 22, 2024 | Uncategorized
Description
As a Sr Information Security Engineer you will be considered a technical expert in one or more phases of Information Security engineering. This includes providing design recommendations based on long-term IT/Information Security organization strategy and expertise to mitigate risk and drive business results. You will determine specifications, plan, design, and develop business critical technology solutions, utilizing appropriate engineering processes – either individually or in concert with product team, that will continually support and improve the controls and security posture within our Information Technology Environment.
You will be responsible for the engineering and development function supporting the creation and maintenance of one or more services within Thrivent’s Information Security Program along with the associated architecture and standards that deliver enterprise-wide Information Security services for internal and external customers. The primary focus will be infrastructure security which includes developing, managing, and engineering AV/EDR/XDR, email security, and vulnerability assessment and delivery solutions.
At Thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employees. We are investing in data and technology, using DevOps practices, and building an engineering culture of empowered technical experts. Our technologists are involved in work that includes cloud native development, digital architecture and integration, automation, cloud data platforms, artificial intelligence, and machine learning as well as maximizing platforms such as Salesforce, AWS and Microsoft.
DUTIES & RESPONSIBILITIES:
Ensuring Security
Understand and apply Thrivent Information Security Policies, standards, and processes to ensure the confidentiality, integrity, and availability to Thrivent information and information systems.
Support assigned security technologies in accordance with Thrivent security policies, standards, and SOP’s
Provide assistance with other deployed security technologies and support team members
Support regulatory examinations and internal audits as needed
Provide on-call support in support of assigned Information Security deployed technologies
Ability to understand potential cyber threats and respond appropriately across all IT services, technologies and processes
Designing Solutions
Apply technical knowledge to drive outcomes that are intended to minimize risk
Ability to work and problem solve independently on initiatives that align to the broader information security engineering strategy
Implementing Solutions
Member of team that can work independently, as well as collaboratively with team, in developing core information security solutions for the products that deliver outcomes
Consistent and dependable in delivering core technology solutions that delivers outcomes and meets/exceeds the teams expectations for security, stability, scalability, resilience, etc.
Learning and Applying New Techniques
Shares new ideas and techniques with team
Encourages junior engineers to invest in learning as a part of their job
Collaborating within the Team
Participate in team’s collaboration sessions to provide technical expertise to solve a problem/remove technical roadblocks for the team
Participate in product planning and implementation. Helps team to understand and decompose work
Defining Engineering Standards and Patterns
Contribute to develop engineering practices, templates, and frameworks in collaboration with the team.
QUALIFICATIONS & SKILLS:
Required:
Bachelor’s degree in Computer Science or other technical field or equivalent work experience
7+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver
5+ years of experience within the information security engineering space
Sound knowledge of systems design concepts that provide security and stability
Expertise in problem-solving and completing complex engineering tasks
Infrastructure security experience (AV, EDR, XDR)
Proficient in cybersecurity best practices and industry standards
Strong interpersonal and collaboration skills
Preferred:
Microsoft Defender security stack experience
Vulnerability assessment experience
Email security experience
Cloud security experience
Financial Services industry experience
Coach / mentor other team members as appropriate
Strong understanding of Windows and Linux operation systems
Proficient in networking, storage, server, and application technologies
We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.
At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
by twochickswithasidehustle | Feb 22, 2024 | Uncategorized
Description
At Thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employees. We are investing in data and technology, using DevOps practices, and building an engineering culture of empowered technical experts. Our technologists are involved in work that includes cloud native development, digital architecture and integration, automation, cloud data platforms, artificial intelligence, and machine learning as well as maximizing platforms such as Salesforce, AWS and Microsoft.
This Product Owner will be part of our Engineering Productivity team. The Product Owner works on a cross functional team to create meaningful and simple experiences for their product’s customers. They own the direction-setting, discovery, and prioritization of customer wants and needs. A PO-I typically is new to the role of Product Owner, and as such likely manages products with limited scope and impact.
The Product Owner role is highly collaborative working closely with several key partners. The Product Owner articulates, translates, and executes the Product Manager’s long-term strategy and vision of the product through tactical strategies and solutions to drive necessary business outcomes. This requires the right alignment and regular, transparent communication to ensure both roles deliver on their goals. Additionally, the Product Owner works closely with stakeholders, end users, and functional and technical team members to rapidly deliver quality solutions to customers.
DUTIES & RESPONSIBILITIES:
- Works as a key team member on a cross functional team, responsible for continuous delivery of value to the customer through compelling and empowering customer experiences.
- Collaborate with Product Manager and stakeholders to ensure work prioritization is aligned with Thrivent’s priorities and overall product roadmap as well as to provide product development feedback and direction.
- Continuously innovates and evolves the product in alignment with strategic priorities. Is responsible for creating, maintaining, and evolving the product roadmap.
- Maintain and refine product backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy.
- Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product. Is available for consultation during agile team planning and grooming sessions as needed.
- Works with other product teams/owners to align product roadmaps and sprint plans, and to focus on delivering the maximum business value to the organization.
- Working as a part of an agile team, ensures the team is aligned around similar goals and objectives and attending all team meetings.
- Engages with customers and users on a regular basis to uncover implicit and explicit needs.
- Develop and track key value drivers that measure effectiveness of product discovery and overall product performance and communicate these to stakeholders and business leaders on a regular basis.
- Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.
- Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction (Product/Agile/DevOps).
- Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
QUALIFICATIONS & SKILLS:
Required:
- Bachelor’s degree or equivalent work experience
- 4-6 years relevant business experience
- Understand fundamentals of iterative development, software development process and procedures
- Familiarity with principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
- High level of organization and attention to detail
- Passion and understanding of new technology and trends
- Strong communication abilities to all levels of seniority and disciplines within the organization
Preferred:
- Certified Product Owner or similar certification
- Experience developing business cases, roadmaps, product execution strategies
- Ability to prioritize work against enterprise, division, and product strategies. Can effectively communicate rationale and impact for prioritization choices
- Experience in defining high-quality business requirements and proficient in Agile story writing
- Experience with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle
- Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships
- Demonstrated experience with user interface design and best practices for usability
- Experience working in large, complex organizational initiatives
- Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
by twochickswithasidehustle | Feb 22, 2024 | Uncategorized
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
The Senior Web Manager is responsible for the overall management and execution of web projects, including development and implementation. The ideal candidate will have a strong understanding of web development principles and best practices, as well as experience in managing and leading teams.
RESPONSIBILITIES
- Identifies opportunities for system enhancements, including technology upgrades, multimedia applications, database interactions and data modeling tools.
- Manages the function responsible for researching, tracking and understanding new web technologies and providing leadership for development of service applications and analyzing business requirements as they pertain to intranet and external Internet-related systems.
- Work with stakeholders to gather requirements and define project scope
- Develop and maintain the website content management system (WordPress)
- Monitor website performance and analytics to identify opportunities for improvement (including SEO related)
- Work with the marketing team to develop and execute website marketing campaigns
- Provide technical support to CMS users
- Train website users on how to use the CMS
- Stay up-to-date on the latest web development trends and technologies
QUALIFICATIONS
- Bachelor’s degree in computer science, information technology, or a related field
- 5+ years of experience in web development
- Experience in managing and leading web development teams
- Strong understanding of web development principles and best practices
- Experience with a variety of web development tools and technologies, including HTML, CSS, JavaScript, and PHP
- Experience with a CMS, such as WordPress
- SEO / SEM & Analytics Practiced with SEO methodology and tools ability to analyze and solve technical SEO issues
- Strong analytical and problem-solving skills
- Excellent communication and teamwork skills
- Ability to work independently and as part of a team
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
by twochickswithasidehustle | Feb 22, 2024 | Uncategorized
otal funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!
RESPONSIBILITIES:
Answer technical support requests via email, chat, and phone;
Help guide customers through the setup process;
Collaborate with our engineering team to solve more complex issues;
Identify, document and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.
REQUIREMENTS:
Fluent in English;
Excellent written and verbal communication skills;
Previous experience in a client-facing technical role for a product business;
Strong problem-solving, decision-making, and critical-thinking skills;
Ability to make sense of something complex and explain it in plain English;
Professional, courteous and committed to provide amazing customer support;
Open-minded, positive and keen to learn;
Great attitude, team player;
Willing to work flexible hours;
Keen to mentor and help train junior team members;
College degree.
BONUS REQUIREMENTS:
Fluent level in other languages (preferably Spanish, French or German);
Degree in a technical subject;
Knowledge of IP Telephony;
Experience diagnosing QoS issues;
Experience with call center technology such as IVRs ;
Experience with Salesforce as an admin or developer.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
by twochickswithasidehustle | Feb 20, 2024 | Uncategorized
WHO WE ARE:
Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insurance. We’re addressing the new realities of the marketplace, and we understand what consumers want and deserve: a great experience from the moment they consider these products until their policies pay out.
Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we’re not new to insurance. We’re L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We’re Zinnia. And we’re Open. Join us, and experience Life, More Open.
WHO YOU ARE:
The Client Support Specialist (CSS) will provide oversight and advice to the Account Manager, Delivery Lead, Program Manager/PM, Operational Lead and Client Operations Analyst on production items from intake to resolution and development of new processes/support. CSS’s will report and facilitate incident and change items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of items.
Client Support Specialists are liaisons between Information Technology, Incident Management, Finance, Operations, Management, External clients etc. and are responsible for facilitating the flow of information between departments.
WHAT YOU’LL DO:
- Drive resolution of production related items by oversight across both Incident Management and Client Delivery Team with a sense of urgency.
- Completing research and providing analysis as needed to support Management in decision making
- Facilitating the development and execution of proposed business and technical solutions
- Assist in the research and investigation of escalated production items and engage teams for resolution
- Assist in identifying, developing and executing continuous improvement opportunities
- Facilitating business needs and priority identification
- Track production items through completion while providing regular updates to both internal and external customers
- Provide project management, as needed, of production items that are being remediated by the Client Delivery Team
WHAT YOU’LL NEED:
- A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
- Advanced knowledge of SQL, client/server, and network environments
- Advanced Microsoft PC software experience (i.e., Excel, Word)
- Excellent written, oral and interpersonal communication skills
- Advanced troubleshooting skills
- Ability to lead and mentor teammates to ensure constant improvement
- Advanced understanding of multiple software applications
- Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
- 5+ years’ work experience or an education in systems or quantitative analysis and business solutions development required
- Established Annuity and Life Insurance industry-related knowledge
- 5+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
BONUS POINTS:
- Experience in project management preferred
