by twochickswithasidehustle | Jul 7, 2025 | Uncategorized
Customer Service Representative
Shift: 10:00 AM – 6:30 PM ( Training hours are 9am-5:30pm EST for the first 4 weeks. Attendance for training is mandatory)
This position can be on a remote schedule/Hybrid preferred
(Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand that they will be held to the same work standards and expectations as if they were working in a physical company office).
Monday-Friday (No Weekends)
Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options for career exploration, and enhanced customer service skills.
WHAT YOU WILL DO
• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
Input orders utilizing internal ordering software systems.
• Engage closely with the Customer Service team to resolve open questions. Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.
QUALIFICATIONS:
• High school diploma or GED equivalent
• Must be able to work 10:00 – 6:30 PM ET.
• 1+ years of call center experience or equivalent experience in dealing with customers
• On-the-job experience in working with general automotive mechanics a plus
• ASE certification, automotive experience, tool experience, or related trade school degree a plus
The base compensation for this position is at an hourly $20 per hour.
#LI-KS1
#LI-Remote
WHO IS MATCO
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.
BENEFITS
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day – every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
#LI-KS1
#LI-Remote“Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.”
by twochickswithasidehustle | Jul 7, 2025 | Uncategorized
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
Ready to Make a Difference in the Cannabis Industry?
At Dutchie, we’re here to increase accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to that mission, ensuring every dispensary and shopper has top-tier tech support to thrive with our platform.
About the Role:
As a key technical escalation point, you’ll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year.
Key Responsibilities:
- Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets.
- Assist dispensary and consumer customers across email, phone, and live chat.
- Troubleshoot hardware and software, managing multiple issues simultaneously.
- Test solutions for emerging issues and contribute to knowledge sharing across teams.
- Contribute product feedback to the organization for future platform development.
- Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekend, and holidays) are required for this role.
Your Background:
- 1+ years in a customer support role with a knack for problem-solving.
- Exceptional written and verbal communication skills.
- Proficiency in web-based software, CRMs, and Google Suite.
- Flexibility to work evenings, weekends, and holidays as needed.
Bonus Points for:
- Experience in the legal cannabis market or customer support team.
- Familiar with the Dutchie platform.
- Familiarity with Zendesk, Salesforce, Slack, and Zoom.
What We Offer:
- Compensation: $21.64/ hour, with opportunities for advancement.
- Comprehensive Benefits: Medical, dental, and vision coverage to keep you healthy.
- Equity Opportunity: Stock options for all employees.
- Work-From-Home Support: Office stipend to set up your space.
- Flexible Time Off: Vacation and sick days.
If you’re passionate about cannabis and ready to make a real impact, we want you on our team!
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
by twochickswithasidehustle | Jul 7, 2025 | Uncategorized
About the team & opportunity
What’s so great about working on Calendly’s Customer Experience team?
We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.
Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Senior Manager of Customer Service being on the front lines of customer support issues during our overnight shift from 12am-9am EST.
A day in the life of a Customer Support Specialist at Calendly
You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.
On a typical day, you will be working on:
- Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
- Help our customers schedule more meetings
- Take a consultative approach to problem-solving
- Maintain fantastic written communication skills
- Be a Calendly product, use-case, and scheduling industry expert
- Patiently empathize with customers with every interaction
- Attend ticket audits and receive active feedback on a regular basis
- Document & advance customer and internal issues appropriately
- Go above and beyond to serve our customers and your team (be a self-starter)
- Use your technical savviness and resourcefulness to assist customers relatively autonomously
- Take ownership over the customer experience you provide
What do we need from you?
- 1+ years of experience in software (SaaS) customer support
- Technical software troubleshooting skill and experience
- Live Chat or Phone customer support experience a plus
- Someone who thrives in a challenging, fast-paced environment and enjoys helping people
- A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
- Drive and ability to thrive in a metrics-focused role and team environment
- Phenomenal written and verbal communication skills
- Outstanding time management skills
- Someone who works collaboratively with a passionate, customer-centric team
- Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time
Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We’re looking for self-starters who are curious and intrinsically motivated to make an impact.
Available shifts
In order to best serve our customers globally, and to support multiple time zones, seven days a week.
- This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Sunday – Thursday from 12am-9am EST.
What’s in it for you?
Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.
Our Hiring Process:
We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com.
Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com .
Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, California, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility.
All candidates can find our Candidate Privacy Statement here
Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection
The ranges listed below are the expected annual base salary for this role, subject to change.
Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.
Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
- Tier 3: All other locations not in Tier 1 or Tier 2
Tier 1 Hourly
$19.62 – $26.55 USD
Tier 2 Hourly
$19.62 – $26.55 USD
Tier 3 Hourly
$19.62 – $26.55 USD
by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
Job Description
The IT Systems Analyst is responsible as the Data Domain SME in support of one to three Product Delivery Teams that support a given Data Domain and assist in the communications interface between IT and the business community in the investigation, identification, and documentation of business data requirements and technical solutions based on applicable technologies within Prime for either the enhancement of existing data solutions or to foster the development of new data solutions.
Responsibilities
- Interview stakeholders to elicit and document moderately complex business needs for modifications to system application, and define functional, high-level, and detailed system requirements specifications (SRS) or source-to-target mappings (STT) for data warehousing requests
- Drive solution design review discussions between IT resources and business requestors to resolve questions regarding requested software changes, and participate with Quality Assurance resources to review related test cases and/or scenarios; report issues, risks, and project status to management
- Drive activities to ensure team and system development processes are improving and evolving to respond to changing business needs
- Establish and maintain data dictionaries/glossaries on their assigned Data Domain in partnership with Data Governance to enable business and strategic decisioning
- Other duties as assigned
Education & Experience
- Bachelor’s degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
- 2 years of experience supporting key business applications
- Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
- Strong problem-solving and business analysis skills
- Ability to work both independently and collaboratively and to receive work direction from direct and indirect leadership
- Strong documentation skills
Preferred Qualifications
- Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
- Previous experience in PBM / health care industry and/or experience in claims processing data
- Experience in SQL, Redshift, and Google Cloud technologies
- Understanding of security implications of domain
Physical Demands
- Constantly required to sit, use hands to handle or feel, talk and hear
- Frequently required to reach with hands and arms
- Occasionally required to stand, walk and stoop, kneel, and crouch
- Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.Potential pay for this position ranges from $74,000.00 – $118,000.00 based on experience and skills.
by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Position Summary
The Application Support Operations Analyst is responsible for ensuring the business operates efficiently and effectively in meeting our internal customers’ needs through data gathering, reporting, and quantitative and qualitative research, providing insights that advise strategy and decisions for Application Support and other teams.
Application Support Operations Analyst is responsible for ensuring the resolution of application and system issues for internal and external users of our proprietary software platform. This role has a customer-first mentality and strives to ensure their team provides the best service in the fastest and most efficient manner. The successful Analyst will use data to optimize internal processes, improve team workflows and drive efficiency.
Essential Job Duties and Responsibilities
- Identify, analyze, and interpret patterns and trends in complex datasets to pinpoint operational issues and improvement opportunities. Translate business questions into analytical and technical methodologies, working with large datasets to derive actionable insight. Distill those insights into compelling data-driven narratives to inform decisions and drive results, utilizing a solid understanding of GoodLeap products and systems.
- Develop and implement data collection methods, analytics, and other strategies to optimize statistical efficiency and quality. Establish measurement methods of process effectiveness and efficiency. Ensure cleanliness of data by reviewing regular reports and performance indicators to locate and correct errors or enhancement opportunities.
- Work on projects and tasks as assigned by your manager, regularly providing updates to senior leaders, stakeholders, partners, etc. Effectively tailor communications to the appropriate audience to ensure broad awareness and understanding.
- Work to understand customer pain points and monitor trends and patterns. Advocate better customer experience and support processes serving Application Support team members, internal customers, and external user.
Required Skills, Knowledge and Abilities
- Proven prior working experience as an Operations Analyst or Business Data Analyst
- Hands on experience using and interfacing with API’s
- Hands on proven experience, leveraging SQL, Excel, Tableau and CRM systems, such as Salesforce.
- Technical background with a keen understanding of broader business needs and strategy
- Demonstrated understanding and advocacy for knowledge centered support
- Proven ability to collaborate across all departments, leveraging your technical writing and strong presentation skills
- Proven ability to deliver projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation
- Ability to juggle multiple projects and prioritize work accordingly
- Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc.
- Critical thinking skills
- Keen interest in learning proprietary software
- Bachelor’s Degree or equivalent experience
- Experience with Loans or FinTech (preferred)
$110,000 – $135,000 a year
In addition to the above salary, this role may be eligible for a bonus.
