by Terrance Ellis | Sep 22, 2025 | Uncategorized
Join a global leader in customer experience from the comfort of your home.
About VXI Global Solutions
VXI is a world-class BPO company providing customer service, digital solutions, and CX support to some of the most respected brands worldwide. With 40,000+ employees across North America, Asia, Europe, and the Caribbean, we believe in passionate people and meaningful growth.
Schedule
- Full-time, 100% remote
- Paid training provided
- Shifts may vary based on client needs
- Must reside in eligible U.S. states (including AL, GA, FL, MS, MI, and others)
Responsibilities
- Provide outstanding customer support over the phone
- Troubleshoot technical issues with iOS, macOS, smartphones, tablets, and PCs
- Communicate clearly and professionally with a wide range of customers
- Use multiple systems and tools to research and deliver real-time solutions
- Collaborate with team members to solve complex challenges and elevate service delivery
Requirements
- Previous experience in customer support or technical assistance (call center preferred)
- Strong knowledge of iOS, macOS, or general PC/mobile troubleshooting
- Excellent verbal and written communication skills
- Comfortable with learning and navigating multiple software platforms
- Strong time management and a self-motivated attitude
- Must have a private, distraction-free workspace
- High-speed internet: minimum 20 Mbps down / 10 Mbps up (wired Ethernet required)
Benefits
- $17.31/hour base pay
- Full benefits: medical, dental, vision
- $25/month phone plan: unlimited data, calls, and texts (restrictions apply)
- Referral bonuses through the “Referral for Life” program
- Paid training and ongoing career advancement opportunities
- Supportive, inclusive remote culture with growth-focused leadership
Help us deliver exceptional support experiences while building your career from home.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 22, 2025 | Uncategorized
¿Tienes experiencia en soporte técnico, habilidades de resolución de problemas y pasión por ayudar a los usuarios? Únete al equipo de Mitratech y apoya a clientes globales con soluciones líderes en tecnología legal y de cumplimiento.
Sobre Mitratech
Mitratech desarrolla productos de clase mundial que simplifican operaciones en funciones legales, de riesgo, cumplimiento y recursos humanos. Con más de 35 años de experiencia, servimos a 20,000 empresas en más de 160 países. Nuestra cultura combina espíritu emprendedor con respaldo empresarial y promueve un entorno inclusivo, diverso y colaborativo.
Horario
- Tiempo completo
- 100% remoto dentro de México
- Lunes a viernes con disponibilidad para atención multicanal
Lo Que Harás
- Brindar soporte técnico a clientes, socios y consultores por portal, correo, teléfono y chat
- Diagnosticar y resolver problemas técnicos reproduciendo errores y proponiendo soluciones
- Trabajar con herramientas como Zendesk, Jira y SendGrid para gestionar casos y comunicaciones
- Crear y actualizar artículos de base de conocimientos para uso interno y externo
Lo Que Necesitas
- 2+ años de experiencia en soporte técnico o roles similares con software empresarial
- Experiencia con Windows, Microsoft Office y plataformas multicanal
- Excelentes habilidades de comunicación verbal y escrita
- Capacidad para resolver problemas de forma crítica, organizada y profesional
- Deseable: experiencia con herramientas como Zendesk, Jira y SendGrid
Educación
- Licenciatura o maestría en Ciencias Computacionales, Ingeniería o experiencia equivalente
Beneficios
- Salario competitivo según experiencia
- Trabajo 100% remoto desde cualquier parte de México
- Cultura que valora la diversidad, el crecimiento y la colaboración
Apoya a empresas globales con soluciones que realmente importan.
Tu conocimiento técnico. Nuestro impacto mundial.
Caza feliz,
~Two Chicks…
by Terrance Ellis | Sep 22, 2025 | Uncategorized
Looking to jump into a fast-paced, tech-focused support role this ACA season? Join Mitratech’s remote team and be the expert voice clients rely on—just in time for one of the busiest reporting periods of the year.
About Mitratech
Mitratech develops world-class products that streamline Legal, Risk, Compliance, and HR functions. With over 35 years of experience and 20,000 clients in 160+ countries, we balance innovation with enterprise strength. Our culture is inclusive, high-performing, and designed for growth—even in seasonal roles.
Schedule
- Full-time, temporary
- Start: Early October 2025 | End: Early April 2026
- Fully remote (U.S. based)
- No benefits included
What You’ll Do
- Provide technical support to clients via phone, email, and chat
- Resolve issues related to platform usage, ACA reporting, and HR compliance tools
- Document all client interactions, share insights, and help improve future support processes
What You Need
- Prior experience in technical or customer support (preferably SaaS or cloud-based solutions)
- Strong analytical and troubleshooting skills
- Clear written and verbal communication, especially with non-technical users
- Familiarity with ticketing systems like Zendesk, Freshdesk, or Salesforce
- Understanding of data privacy (GDPR, HIPAA) is a plus
Benefits
- $20.00/hour (non-benefited)
- Work from anywhere in the U.S.
- Opportunity to expand your tech and customer service skill set during a critical compliance period
Step into a support role that’s short-term—but high impact.
Make a difference this ACA season.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 22, 2025 | Uncategorized
¿Eres un experto en herramientas de análisis modernas como Snowflake, Terraform y AWS? Esta es tu oportunidad de liderar la construcción y optimización de una plataforma de datos central en una empresa global en crecimiento.
Sobre Mitratech
Mitratech desarrolla productos de clase mundial que simplifican operaciones en las funciones de Legal, Riesgo, Cumplimiento y Recursos Humanos. Con más de 35 años de experiencia, servimos a 20,000 empresas en más de 160 países. Nuestra cultura promueve la excelencia individual, diversidad, aprendizaje continuo y colaboración en un entorno remoto de ritmo rápido.
Horario
- Tiempo completo
- 100% remoto dentro de México
- Horario flexible con enfoque en la colaboración
Lo Que Harás
- Administrar y mantener herramientas de análisis (Snowflake, Fivetran, Terraform, etc.)
- Asegurar la resiliencia, seguridad y rendimiento de la infraestructura de datos
- Coordinar con equipos de ingeniería, DevOps y productos para integrar y escalar soluciones
Lo Que Necesitas
- Licenciatura en Ciencias de la Computación, Sistemas de Información o campo relacionado
- 3+ años de experiencia administrando almacenes de datos en la nube y plataformas de análisis
- Dominio de Snowflake, dbt, Terraform, Airbyte, Fivetran y servicios de AWS
- Sólidos conocimientos de SQL, modelado de datos y flujos ETL/ELT
Beneficios
- Sueldo competitivo basado en experiencia y habilidades
- Trabajo 100% remoto con oportunidades de crecimiento y aprendizaje
- Cultura inclusiva y orientada a resultados
Únete a un equipo global que impulsa la innovación con datos como motor.
Lidera la plataforma que hará posible la próxima generación de inteligencia empresarial.
Caza feliz,
~Two Chicks…
by Terrance Ellis | Sep 22, 2025 | Uncategorized
Turn your love for tech and people into a career—support customers, troubleshoot issues, and grow your skills all from the comfort of home. This is your chance to join a global leader in innovation and customer care.
About VXI Global Solutions
VXI is a global leader in customer service, CX technology, and digital solutions. With over 40,000 employees across the U.S., Asia, Europe, and the Caribbean, VXI delivers award-winning support to the world’s most respected brands. They’re backed by Bain Capital and built for rapid growth, innovation, and team success.
Schedule
- Full-time
- Remote (Must reside in eligible states such as AL, GA, FL, MS, MI, and others)
- Includes paid training and performance-based growth
What You’ll Do
- Handle inbound calls and resolve technical issues related to iOS, macOS, smartphones, tablets, and PCs
- Use multiple systems to deliver real-time solutions
- Collaborate with teammates and adjust your communication style to fit diverse customer needs
What You Need
- 1+ year of customer service or technical support experience (call center preferred)
- Strong problem-solving and verbal communication skills
- Familiarity with Apple or PC operating systems
- Comfortable using multiple software platforms while assisting customers
- A quiet home workspace with a hardwired internet connection (20 Mbps down / 10 Mbps up minimum)
Benefits
- $17.31/hour base pay + performance incentives
- Full medical, dental, and vision insurance
- $25/month unlimited cell phone plan (restrictions apply)
- Paid training and career advancement paths
- Referral bonuses via the “Referral for Life” program
If you’re the go-to tech problem-solver in your circle, now’s your time to shine.
Help people. Solve problems. Get paid—all from home.
Happy Hunting,
~Two Chicks…
