Account Manager

Job Description

Account Manager

  • Remote
  • Full time
  • JY2423968

Position Summary:

The Account Manager, Digital Accounts is responsible for ensuring excellent service delivery of our Retail Cloud solutions to their assigned clients. Typical duties include working directly with media or retail client(s) to support their existing digital programs, as well as implementing newly sold opportunities.

The Account Manager will regularly collaborate with internal teams and clients to keep abreast of concerns or issues and work as a problem solver. As needed, they will consult with sales and technology teams on service delivery needs and process improvements.

Primary Accountabilities:

Project Management (50%)

  • Build and execute an operational plan to deliver outstanding client experience while creating capacity for business growth, development, continuous improvement and meeting client contract SLA requirements.
  • Respond to client’s requests and inquiries in a timely manner and develop proactive communications to establish a strong collaborative relationship; proactiveness and responsiveness are essential to this role.
  • Drive the successful implementation and execution of varied programs, campaigns, and projects; maintain program integrity upon launch; attention to detail is essential to this role.
  • Track statuses of current programs meeting timelines for each at various stages of development; plan for future programs to ensure timelines can and will be met; organization is essential to this role.
  • Collaborate with cross functional teams internally and externally to ensure excellent execution and customer experiences; work with teams to continuously optimize processes and customer experiences.

Strategic Development (30%)

  • Develop overall knowledge of clients business including in-depth knowledge of merchandising plans, digital engagement, and digital rewards.
  • Stay updated on existing services, latest developments in the business, and the digital landscape, and how those impact delivery and how new ideas could increase client/customer satisfaction.
  • Support development of recommendations and facilitate execution of promotional programs that align with overall client KPIs and/or individual campaign goals; must be able to articulate and defend strategies
  • Coordinate compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication recommendations
  • Establish and develop trusted, long term relationships with assigned client(s), along with internal teams, garnering support and getting appropriate buy-in throughout cross-functional teams when needed
  • Develop holistic view of clients business including in-depth knowledge of marketing plans, objectives, strategies, and challenges
  • Work with multiple departments at Inmar and clients (e.g., Sales, Client Services/Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues

Analytics (10%)

  • In coordination with assigned retail client, develop and manage effective and efficient program ROI.
  • Develop metrics and measures to help quickly access the relative success or failure of programs, and the overall success of the program to the client.
  • Track performance of historical and live campaigns.
  • Share insights with internal business partners for contribution to the greater strategic plan

Technical (10%)

  • Liaison with internal teams to assist in executing technical solutions for clients business challenges
  • Leverage technology, continuous improvement and transformational change initiatives to optimize business processes.
    • Assist in development of automated solutions to improve efficiency, productivity and customer satisfaction.

Required Qualifications:

  • Bachelors Degree in Business or a related field; MBA preferred
  • 5-7 years of experience in Retail and/or CPG industry;or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the majorresponsibilities/essentialfunctions of the position
  • Knowledge of digital promotions preferred
  • Ability to professionally handle client issues and maintain good business relations
  • Ability to communicate, cultivate relationships and partner with various internal customers and external stakeholders
  • Ability to learn and understand common retailer metrics at all levels of retailer business hierarchy
  • Proficiency in Microsoft Office and Google Suite of products

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Senior Program Specialist

Job Description

Senior Program Specialist

locations

Remote-USA

time type

Full time

job requisition id

P743813

About the team

The Zillow Group Legal and Compliance organization is a team of skilled and energetic professionals who enjoy working in a collegial environment to help Zillow achieve its mission with excellence and integrity. The L&C Operations & Strategy department is dedicated to implementing and providing innovative tools and resources that empower Legal and Compliance team members to do their best work. We highly value new ideas and approaches and we constantly seek to find solutions that improve the effectiveness and efficiency of the department.
Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.

About the role

Zillow Group is seeking a highly effective program manager to lead programs and projects across the Compliance teams and work in partnership with the Senior Compliance Operations & Strategy Manager. You will work with every team in Compliance, gaining exposure to many different subject matter areas, project types, and personalities. You will work and build relationships with Compliance attorneys, privacy professionals, compliance experts, as well as other program managers and business contacts in product development, IT, sales, operations, and other teams across the company. A successful candidate in this role will be known for getting things done well on time, every time.

If you want to make big contributions to a fast-growing enterprise, we encourage you to apply!

You Will Get To:

  • Create, maintain, and disseminate project plans, project information, and project status reports to stakeholders.
  • Drive effective partnership, communication, collaboration and commitment across multiple internal and external teams with competing priorities.
  • Closely work with partners to understand and identify key interdependencies and critical roadblocks, identify potential issues, and appropriately align with the needs of the organization.
  • Anticipate and resolve program and process bottlenecks, provide critical issue management, and balance the business needs versus technical constraints.
  • Articulate vision and influence decisions, empowering teams to be owners of continuous improvement.
  • In partnership with our Legal program managers:
    • Develop standard program management tools and methodologies that are scalable and repeatable.
    • Develop and deploy PMO success metrics and tracking dashboards to evaluate progress and highlight areas for further optimization.
  • As part of project activities, collaborate to identify, devise, and implement improvements to Compliance processes, systems, policies/procedures, training, and guidance documents.
  • Support leaderships ability to assess and report on the success of project plans.
  • Operate with strong integrity while supporting programs and projects of a sensitive and confidential nature.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $87,000.00 – $139,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for a proven program manager with at least five years of experience in complex program management, preferably with some time spent leading projects for compliance or legal teams.

Qualifications:

  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
  • Proficiency with project management software, such as Smartsheet, Jira, Airtable, Mural, Asana, Trello, and ServiceNow; A functional understanding of GRC tools such as AuditBoard preferred
  • PMP, CSM, and/or similar certifications strongly preferred
  • Detail-oriented but with an ability to shift to higher level thinking that can span across projects covering the entire organization
  • Demonstrated flexibility and willingness to be hands on in both project development and in ongoing execution of project management
  • Ability to work with individuals at all levels in the organization and build strong, positive relationships with business partners

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Community Manager- Social

Job Description

Community Manager- Social

Location:Remote –United States

Creator Studio

Full time

Description

Ready to join one of the fastest-growing marketing agencies in the country? You’ve arrived at the right place!

We Are:

A team of proven growth marketers, creators, and data scientists who help unlock rapid growth for some of the worlds most iconic brands. Weve successfully grown many companies from hundreds to millions in revenue. We have worked with VC-backed startups and Fortune 500 brands including Nike, P&G, Opera, American Express, J&J, Heineken, and many others. We are based out of New York City and support startups and scale-ups around the globe.

We Are Looking For:

A kick-ass Social Media Strategist who knows everything about social media. You have successfully built communities for brands across multiple social channels. You know how to help brands build a strong, unique presence across social. You focus on strategy first. You have a holistic understanding of what it means todriveawareness for a brand. You stay on top of the latest platform trends and know how to tie them into a brands story. You know how to tell a compelling story and how to catch the eye of audiences in a crowded market. You know how to best work with content creators, copywriters, designers and performance marketing managers. You are passionate about community, growth, and creativity.

You Will Work On:

  • Creating multi-channel brand awareness strategies for a variety of clients and NoGood
  • Experimenting with different content creation styles (from video to copy) and bringing your unique POV into the mix
  • Analyzing and reporting on content performance across multiple social platforms to regularly inform strategy
  • Regularly communicating with clients, leading external meetings and sharing learnings
  • Building content calendars for clients and collaborating with creators, designers and copywriters to oversee the execution
  • Sourcing and managing creators and micro/nano influencers to supplement client content strategies
  • Managing the day-to-day social media communities for clients, working inside the channels

Requirements

You Have:

  • Experience building engaged brand communities on social media
  • A strong creator persona, style, and content approach
  • Experience in organic social management and the ability to help activate campaigns in the space
  • Strong writing skills (short- and long-form)
  • A deep understanding of social platforms such as TikTok, Instagram, YouTube, X, LinkedIn, and more
  • A deep understanding of what makes social content viral
  • Experience working with or managing content creators
  • The ability to demonstrate an excellent knowledge of internet culture and the latest social media news, platforms, and updates
  • A good pulse on the language of the Internet and understanding of the subcultures/trends of TikTok, Instagram, YouTube, X, etc.
  • Experience setting marketing objectives and quarterly KPIs to optimize the content strategy
  • Paid media and SEO experience is a major plus!
  • Hands-on experience creating viral, high-performing short-form video content is a plus!

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Social Media Press Coordinator

Job Description

Social Media Press Coordinator

FullyRemotePETA

Job Type

Full-time

Description

Position Objective:

Use your social media skills and knowledge of public relations and print, TV, radio, and online media to change the world for animals. PETA is seeking a Social Media Press Coordinator to develop cutting-edge social media strategies, grow new relationships with media representatives, and represent our campaigns to the media on various platforms including podcasts, X, Instagram, BlueSky, Threads, TikTok, and YouTube.

Primary Responsibilities and Duties:

Research, identify, develop, and coordinate pitches and correspondence that promote animal rights messages and generate media coverage for PETAs campaigns across podcasts and all social media channels, including X, Instagram, BlueSky, Threads, TikTok, and YouTube

Develop processes for effective strategic press outreach across all social media platforms by creating assets, managing projects, deploying outreach, and tracking results

Plan and carry out new media outreach strategies and approaches across all social media platforms to increase PETAs impact and build a network of media contacts

Adapt to new plans and opportunities quickly, adjust media outreach strategies, and enact plans based on success and analytics

Brainstorm, develop, and implement pitch ideas; manage media outreach projects independently to completion

Develop contacts and establish relationships with media representatives, news influencers, and podcasters through innovative approaches

Work with podcasters and podcast networks to promote animal rights messages

Develop and pitch story ideas to podcasters and see them through to fruition

Keep informed about PETA’s work, social media presence, and traditional media coverage

Stay on top of trending topics and news stories and track and/or interact with those that are relevant to PETA’s campaigns

Maintain database records of media contacts, interactions on various platforms, and supplemental information

Exercise sound judgment and confidentiality at all times

Professionally represent PETA’s campaigns to the media and the general public

Perform any other duties assigned by the supervisor

Requirements

Degreein a related field or equivalent experience working in a professional environment

Minimum of two years of professional working experience in social media, public relations, or the media industry?

Track record of successful strategic projects demonstrating increased outreach and influence for supported brands, clients or companies

Ability to think strategically and creatively to achieve objectives

Experience with public relations listening and engagement tools such as Sprout Social, Muck Rack, and Sprinklr preferred

Willingness and ability to be on call during weekend and evening hours

Demonstrated thorough knowledge of animal rights issues and campaigns

Proven ability to deal with a variety of people in a professional manner

Demonstrated ability to work on multiple projects simultaneously

Proven ability to take initiative and follow-through?

Demonstrated ability to make sound judgments and work independently

Proven exceptional written and verbal communication skills

Proven excellent organizational skills

Proven ability to work well under pressure and meet tight deadlines

Professional appearance and adherence to a healthy vegan lifestyle?

Support for PETA’s philosophy and the ability to professionally advocate PETA’s positions on issues

Commitment to the objectives of the organization

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Senior Graphic Designer

Job Description

Senior Graphic Designer

#194824

REMOTE

Overview

PLACEMENT TYPE:

Temporary

SALARY (USD):

$39.26 to $43.62 an hour

Are you asenior graphic designer who istalented and motivated to create design strategiesand innovative solutions for our clients company?

Youll consult with internal clients to cultivate and maintain strong relationships. Youll collaborate with art directors, cross-disciplinary teams, stakeholders and clients to develop and execute compelling design solutions and engaging ideas rooted in strategy that moves business forward.
As a strong communicator and conceptual thinker, youll leverage your proven ability to articulate ideas and implement advanced creative solutions for multifaceted design projects. Youll exhibit business acumen, create innovative design solutions and keep abreast of industry trends. Youll be instrumental in contributing to a high-performing team environment and passionate about mentoring peers and delivering outstanding client experiences.
You can expect to conduct design consultations to help conceptualize and execute social and paid media solutions that align with business objectives. Youll develop and co-develop creative briefs, storyboards and layouts to effectively communicate design ideas that are persuasive and inclusive. Youll design clear and visually compelling pitches and presentations. Youll mentor creative project team members in developing conceptual skills and provide constructive feedback to implement the project vision. Youll act as a project manager for your assigned projects creating timelines and estimates to align with internal clients budget.

To qualify for the role, you must have
Bachelors degree in Graphic Design or related discipline or equivalent work exprience

Creative digital portfolio demonstrating outstanding conceptual thinking and design skills with an emphasis on social and paid media marketing campaigns
Five-plus years of related experience as a senior graphic designer with social and paid media experience
Experience working in a fast paced, matrixed agency or in-house team environment to develop a range of creative initiatives
Advanced knowledge of Adobe Creative Suite, Microsoft PowerPoint, Outlook and Teams
Strong knowledge and skills in designing for presentations, video/animation storyboards, social and paid campaigns and marketing collateral
Ability to understand the internal clients vision through active listening, advanced communication and diplomacy with business partners, project owners, managers and internal team members
Ability to develop creative briefs, mood and image boards
Ability to strategize and lead ideation sessions with creative colleagues and clients
Sound business acumen to adapt while working alongside client-serving professionals
Excel at managing multiple projects, prioritizing milestones, and influencing clients and design colleagues to deliver desirable solutions within time frame and budget
Ability to initiate and successfully engage in creative ideation sessions and design sprints
Advanced technical understanding of digital media and print design in-house and with vendors
Willingness to accept administrative responsibilities such as project management and internal client communications along with creative development and design

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