by Ronald Barron | May 2, 2025 | Uncategorized
About the Role
Title: Project Manager
Location: Remote – North America
Job Description:
Narvar is Growing! We are seeking a skilled Project Manager, US-based, with expertise in managing strategic and enterprise implementation projects, and a strong customer advocate with industry knowledge.
As a Project Manager, you will be joining a dynamic Professional Services team consisting of Project Managers and Customer Engineers who are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven global customer-facing experience, has managed a large portfolio of parallel projects, and thrives in a fast-paced working environment.
Day-to-day
- Manage projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live hypercare support.
- Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects
- Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value
- Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery
- Effectively manage escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk and performance
- Effectively provide workarounds and find out- of-the-box solutions where applicable
- Be part of best-in-class international Professional Services team via documentation creation, process improvements, and automation mindset
- Drive post-launch postmortem for knowledge sharing and learning.
What we’re looking for
- You have expertise in managing global, multi-brand, multi-region, large ecommerce projects and demonstrate a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch.
- You thrive in a fast-paced environment and have strong time management and prioritization skills.
- You are able to build playbooks, execute against playbook milestones and project tasks created to improve delivery efficiency and productivity.
- You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles
- You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
- You are organized and disciplined about reporting externally and internally on project progress, changes and risks
- Able to work efficiently with high accountability – both individually and in a team.
- Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
- You have executive-level interpersonal, project management, writing, communication, and problem-solving skills
- You demonstrate a strong understanding and can lead technical discussions about API connections, logistics and carrier integrations, data transformation as well as technical expertise with reading JSON files. Coding proficiency is not required.
- Able to work and communicate effectively with both technical and business stakeholders
- SaaS/Startup/Ecommerce experience is mandatory
- Experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics is a plus
APPLY HERE
by Ronald Barron | May 2, 2025 | Uncategorized
About the Role
Title: Conversation Designer II
Location: United States- Remote
Job Description:
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
The successful candidate has an opportunity to join a high-performing team in a fast-paced and driven organization
You will:
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies and LLM prompting technologies
- Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
- Review and provide feedback on other designer’s work. Prioritize design work to meet project goals and deadlines
- Lead design workshops and conduct user research where appropriate, to tie insights to business results
- Research and analyze intents and the associated customer journeys. Evaluate when NLU vs Gen AI is appropriate to solve the job to be done
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns, knowledgebase structure, and prompts
- Create and iterate on prompts and prompt architecture to produce prototypes for client review
- When not using Gen AI, define the intent domain for natural language understanding and how it maps in to conversation designs
- Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
- Write copy suitable for automated conversations in the messaging medium
- Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
- Create and evangelize conversation design best practice standards, reusable design patterns, prompts, and processes
- Contribute to the team’s conversational design system and global prompts
- Collaborate with project managers, optimization managers, bot developers, and bot design analysts (tuners) to execute on bot implementation
- Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
You have:
- Advanced experience in bot strategy, conversation design and optimization. Can produce a portfolio of example work
- 3-5+ total years of related experience
- 2+ years in Conversation Design, or 3+ years in a UX service design or UX writing related role
- Prior hands-on experience with Generative AI is preferred
- Exceptional written and verbal communication skills, having presented design thought leadership to diverse audiences, from client executives to technical team members Knowledge of Prompt design best practices and working with LLMs
- Knowledge of Natural Language Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs
- Knowledge of conversational channels such as web messaging, voice, SMS, Whatsapp, etc. and what the advantages and disadvantages are of each
- We consider diverse backgrounds – you may be a UX designer with a knack for language, or a Communications/Linguistics major with a knack for design thinking, or a prompt engineer or data scientist with experience in design/ux
- Contact center and/or customer service experience a plus
- Design team management experience or strong interest to gain design management & design delegation responsibilities is a plus
- Bachelor’s Degree in design, human-computer interaction (HCI), or equivalent professional experience
APPLY HERE
by Ronald Barron | May 2, 2025 | Uncategorized
About the Role
Title: Business Optimization Strategist
Type; Remote
Location:US
Job Description:
Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.
Lead efforts to design, innovate, and implement solutions as needed to improve systems and processes. Advocate for customers to understand business needs and identify improvement/productivity opportunities. Possesses critical thinking skills to assess analytical needs and determine the appropriate course of action. Manage successful relationships across project teams and facilitates the development of optimal solutions. Use of performance improvement, project management, cost accounting, industrial engineering, and technological skills will be employed to work with all levels of WVUHS management and medical staff. Continuous learning of current data base structure, and business intelligence tools are required to confer with customers and other members of the application teams. Effectively communicate across all levels of the organization.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Master’s degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, or Hospital Administration, OR 4 years of data analytics experience required.
2. This position will require an EPIC official designation of “Proficient” within the new hire probationary period.
EXPERIENCE:
1. 1 year experience working with relational data base structures including design, testing, troubleshooting problems and/or training.
2. 1 year of experience in data analysis and/or health care planning background.
3. 1 year of experience with reporting tools such as Crystal Reports.
4. Experience with Structured Query Language (SQL/Oracle) and/or Business Objects.
OR
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, OR 4 years of data analytics experience required
2. This position will require an EPIC official designation of “Proficient” within the new hire probationary period.
EXPERIENCE:
1. 2 years of experience working with relational data base structures including design, testing, troubleshooting problems and/or training required.
2. 2 years of experience in data analysis and/or health care planning background.
3. 2 years of experience with reporting tools such as Crystal Reports.
4. Experience with Structured Query Language (SQL/Oracle) and/or Business Objects.
5. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
PREFERRED QUALIFICATIONS:
EXPERIENCE:
1. Familiarity of applications to be supported preferred.ars’ experience with Structured Query Language (SQL/Oracle)
and/or business intelligence tools
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Maintains a thorough understanding of the data base structure and business intelligence tools to create required analytical solutions
2. Serves as first point of contact for data analytics and process improvement
3. Performs data analysis and creates queries, programs and automation
4. Uses analytical methods to ensure reported data is meaningful and accurate
5. Demonstrates technical ability in data analytics using various systems and tools such as Tableau, Microsoft Office Suite, and SAP products.
6. Attends courses in performance improvement activities, system design, technical training, statistical analysis, and other appropriate subjects
7. Leads data requirements gathering for problem identification, resolution, and solution design
8. Provides analytical insights from data to drive strategic business decisions
9. Project Coordination- Identifies need for cross functional teams to ensure projects are completed
10. Reviews, identifies and documents any issues, barriers, or risks and brings them to management’s attention
11. Provides Project/Task Coordination Services to customers as assigned
12. Manages workload and balances quality of work with deadlines to fulfill user expectations and project goals
13. Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc
14. Implements changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer
15. Communicates to all parties the natures, significance and risk factors of corresponding projects
16. Participates in post implementation review of projects
17. Gathers customer requirements to understand business needs and translate into actionable solutions
18. Team Building- Participates in training and professional development sessions
19. Offers assistance and support to co-workers
20. Contributes to building positive team spirit and cohesiveness
21. Balances team and individual responsibilities
22. Works proactively and cooperatively in group problem-solving situations
23. Engages peers/ employees in improving the quality of the work
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES:
1. Ability to handle and maintain confidential information
2. Ability to work well under high stress conditions
3. Ability to work independently or cooperatively as a team member
4. Ability to adapt to various workloads and assignments
5. Ability to work with multi-disciplinary groups and facilitate meetings
6. Must have reading and comprehension ability
7. Must be able to type
8. Must be able to read and write legibly in English
9. Possess good oral and written communication skills
10. Ability to prioritize tasks
11. Must have independent decision-making ability
12. Ability to work in a fast paced and rapidly changing environment
13. Must be flexible
APPLY HERE
by Ronald Barron | May 2, 2025 | Uncategorized
About the Role
Title: Project Manager (Cloud Migration)
Location: US-AL-Remote
Full time
Job Description:
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
ISI, part of the Fullsteam organization, is the leading fast lube POS system, powering over 2,500 shops and facilitating more than 22 million oil changes each year. As the complete management and point-of-sale solution for the fast lube industry, we remain dedicated to continuous improvement-there’s no time to rest!
Job Summary:
Responsible for providing expert project management services for migrating to our new software through consistent interaction with clients, internal operations, and outside service partners. Candidate must be detail-oriented, a self-starter with initiative, and able to work independently while communicating effectively with clients and co-workers in our fully remote role. To provide effective support to multiple clients, the candidate must be able to work in a fast-paced, highly versatile environment to meet the expected demands and deadlines.?
Primary Responsibilities:
- Coordinate people and resources to execute and deliver projects within a specified timeline
- Plan and document project tasks
- Ensure deliverables are delivered on time
- Ability to both access and manage identified risk
- Serve as the liaison between the clients and/or partners and internal team members (i.e. business analysts, software engineers, etc.)
- Conduct weekly or monthly status meetings with clients and follow up on issues or tasks discussed with appropriate resources, as needed
- Ability to collaborate with all stakeholders and departments identified within project scope
- Eliminate blockers and potential risks
- Effectively prioritize, troubleshoot, and escalate, when needed
- Manage all project resources
- Communicate effectively with stakeholders
- Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management
- Must work the hours and location assigned by management
- Demonstrate commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines
Skills & Competencies:
- Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines
- Strong understanding of software products and services, with the ability to articulate technical concepts to non-technical audiences
- Strategic thinker with a results-oriented mindset
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Demonstrated track record of on-time/budget project completion
- Proficiency in CRM software (e.g., Salesforce) and other relevant tools
- Ability to conduct client meetings with varying levels of our client organizations
- Customer-focused approach with a passion for building lasting relationships
- Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with customers, cross-functional teams, and external sources
- Ability to use computers and computer systems to navigate databases, enter data, and process information
- Ability to understand the software products, including but not limited to Microsoft Office
Minimum Qualifications:
- Bachelor’s degree or equivalent experience required
- Five (5) years of experience as a Project Manager within the SaaS industry
- Nice to have, experience within the automotive industry
APPLY HERE
