by Ronald Barron | Nov 20, 2024 | Uncategorized
About the Role
Title: Lead Product Manager (Remote)
Location: Franklin United States
Brand: LexisNexis Risk Solutions
Contract Type: Regular
Schedule: 0
Job ID: R84585
Job Description:
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team
VitalChek is committed to transforming the vital records and identity verification landscape through innovative technology solutions. Our mission is to empower individuals and organizations with secure access to vital records, enhancing efficiency and improving customer experiences. We leverage advanced analytics and user-centric design to create products that meet the evolving needs of our clients. As a member of our team, you will play a pivotal role in shaping the future of vital record technology.
About the Role
The Lead Product Manager will be responsible for owning a specific product or one or more features within a complex product ecosystem. This role involves developing a commercially successful product strategy and leading its execution with minimal guidance from management. The Lead Product Manager will represent the product domain internally among peers and managers, as well as externally when needed. Additionally, this position includes managing a small team, with responsibilities for recruitment, development, and the overall success of team members.
Responsibilities
- Maintaining close contact with customers to gain insights into market direction considering multiple factors.
- Leveraging analytics and other insights to enhance understanding of customer needs.
- Creating processes that excel at recognizing customer needs.
- Aligning and coaching the team to ensure customer needs are fulfilled.
- Understanding competitors and the regulatory environment.
- Segmenting markets and gaining deeper insights into the needs of those sub-segments.
- Leveraging metrics to track progress on customer needs and ensuring product efforts align with those metrics.
- Pulling and accessing data from multiple sources, managing through data ambiguity.
- Communicating KPIs that measure team success.
- Coaching others on how to analyze information for problem-solving.
- Identifying the most important data to consider and setting KPIs, priorities, and dashboards.
- Analyzing data using existing software packages (e.g., Excel) comfortably.
- Overseeing the development of clear go-to-market launch plans through coordination with external customer-facing teams like marketing and sales.
- Drafting PR, marketing, and sales collateral while coaching others on the same.
- Being independently accountable for portions of launch and strategy execution as assigned.
- Understanding the broader product experience thoroughly.
- Driving key end-to-end lifecycle components, from planning to release.
- Comprehending the company’s SDLC processes, including agile methodologies.
- Helping drive solutions for complex design challenges.
- Writing clear requirements for intricate features or products and being responsive to requests for clarifications.
- Managing product efforts without direct supervision, involving managers or senior leaders only when necessary.
- Developing product vision and roadmap aligned with business strategy and communicating it across all critical stakeholders.
- Understanding and communicating the necessity of demonstrating a return on investment.
- Using knowledge of competitors to inform product decisions and roadmaps.
- Writing or supporting business cases for investment.
- Utilizing data to drive commercial decisions and identify growth opportunities for the product.
- Understanding the company’s technology stack at a high level for the broader product.
- Utilizing or extending the company’s platform and underlying technologies to create new product features.
- Speaking knowledgeably with tech and data counterparts about development approaches under consideration.
- Learning about new technologies to support product development efforts.
- Analyzing data using existing software packages (e.g., Excel) comfortably.
- Releasing new product or product features to the market, from collaborative conceptualization to execution to post-release management.
- Has a thorough understanding of the broader product experience.
- Driving key end-to-end lifecycle components, from planning to release.
- Understanding of the company’s SDLC processes, including agile processes.
Requirements
- Must have at least 8 year’s experience in Product Management.
- Demonstrate experience in development and execution of a business-case level investment.
- Have a track record of hiring and managing people
- Have a BA or MA level education in a technical subject (Computer Science or Engineering discipline) is ideal but not required.
- Have experience with releasing new product or product features to the market, from collaborative conceptualization to execution to post-release management.
- Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients.
- Must have a minimum of 6 years of project management experience.
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Senior Designer
Remote
Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We’re looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.
The importance of hiring a Senior Designer
We’re seeking a highly talented and experienced Senior Designer to join our growing e-commerce team. You will be instrumental in shaping the brand experience and visual design of our digital products and advertising efforts. This role demands a deep understanding of user-centered design principles, a focus on conversion, and the ability to collaborate effectively with cross-functional teams.
What you’ll do:
- Understand our customers: Use company data and indicators to develop sound hypotheses about how customers currently use our site, identify friction points, present solutions and infer future use cases.
- Create exceptional user experiences: Design intuitive and simple user interfaces and brand experiences for our website and performance marketing channels, with a focus on usability, accessibility, and conversion optimization.
- Design for conversion: Understand what designs drive conversions for each channel and continually adapt and iterate to optimize.
- Collaborate across teams: Partner with CEO, product, marketing, and engineers to understand requirements, align goals, and bring your designs to life.
- Prototype and iterate: Develop wireframes, mockups, and interactive prototypes to test and refine your design concepts.
- Data-driven design: Utilize data and analytics to measure the impact of your designs and make informed decisions to optimize the user experience.
- Stay ahead of the curve: Keep abreast of the latest design trends, tools, and technologies in the e-commerce space.
KPIs:
- Conversion rate
- Bounce rate
- Project rate completion
What you’ll need:
- Proven Experience: 5+ years of experience as a senior designer with a specialization in retail, and product design.
- Experience in E-commerce: A proven track record in the e-commerce industry, demonstrating expertise in creating and managing successful online shopping experiences.
- Strong Portfolio: A portfolio showcasing your design process, problem-solving skills, and successful product launches.
- User-Centric Design: Expertise in user research methodologies, information architecture, interaction design, and visual design.
- Technical Skills: Proficiency in Figma, Sketch, or similar design tools.
- Excellent Communication: Ability to clearly articulate your design decisions and present your work to stakeholders.
- Collaborative Mindset: A willingness to collaborate with cross-functional teams and incorporate feedback into your designs.
Bonus points:
- Knowledge of HTML, CSS, and JavaScript.
- Familiarity with agile development methodologies.
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Title: QA Listening Analyst
Location: Ukraine – Remote
Job Description:
At TuneIn, we are reinventing radio for a connected world with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations-streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.
Location: Remote within Ukraine
About the Role
TuneIn is seeking a well-organized, highly analytical, and team-oriented QA Listening Analyst to play a pivotal role in its small but mighty team, which we internally call our “Ears on Team.” Our Ears On Team is part of our broader data science team, which is an integral part of our Engineering organization.
As QA Listening Analyst, you will be responsible for testing our audio content (both our Ads Free Premium stations and Ad-supported stations) that our customers hear and ensuring that it upholds the high standard of audio quality that our platform provides to over 70 million users globally.
In this role, you will contribute to expanding our quality assurance initiatives, ensuring TuneIn continues to offer an exceptional listening experience. The team leverages a variety of approaches for our user’s experience to enhance quality and identify issues.
We’re looking for you to be a TuneIn Core Value Ambassador who can ensure that we are delivering a seamless user experience that is delightful and smooth across a diverse range of devices, from smartphones and tablets to televisions and automotive systems. You are passionate about your work and embody a Growth Mindset by which you see an almost limitless array of opportunities to add value by further developing how we test, analyze and report on our listening quality to continually improve our customer experience. This role will provide the right candidate with the ability to meaningfully impact the company every single day.
Who You Are
You are passionate about Audio and Radio, and have a highly analytical mindset and technical aptitude. You enjoy listening to audio content and looking for anomalies and insights towards improvements. You also enjoy improving efficiencies and are curious and motivated to learn new skills. This role can provide a pathway for an aspiring entry-level data science analyst/ML engineer or transition into a more traditional QA Engineer focused role in time from the skills and experience that you’ll gain in this position.
What You’ll Do
During the first 3 months:
- Perform manual listening, analysis, and monitoring of radio broadcasts, dedicating 50% of your time to detecting and reporting quality issues while identifying opportunities to enhance automation coverage over time
- Conduct primary analyses of various audio quality issues, including content and ad insertions
- Review and analyze existing tests and results
- Address and troubleshoot urgent issues by reviewing logs, analyzing data, and identifying potential problems
- Support the maintenance and optimization of machine learning models used in quality assurance processes
- Collaborate with cross-functional teams to define, refine, and implement testing requirements and objectives
After 3 months:
- You will dedicate approximately 20% of your time to manually listening to TuneIn’s premium stations, focusing on news, sports news, music, and podcasts (e.g., CNBC, ESPN, CNN, FOX, Bloomberg)
- Utilize SQL to access and manipulate database tables, build reports, and automate repetitive tasks
- Generate automated reports in Mode using SQL to monitor key metrics and ensure accountability
- Assist in automating the recording auditing process through tools like Selenium, Android Studio, and Databricks
- Additional tasks that may be assigned to you to ensure an exceptional listening experience for our users
What We Are Looking For
- A minimum of 2 years of experience in a related technically oriented role such as Quality Assurance Analyst, Data Analyst, Audio Engineer, or related role with experience with manual testing and issue identification
- At least 1 year of experience in data analysis or demonstrated strong analytical abilities
Required Skills & Technical Abilities
- Proficient in manual testing techniques and best practices
- Knowledge of SQL for data access, manipulation, and reporting
- Basic Python knowledge is necessary for creating, managing, and optimizing automation workflows to enhance efficiency, accuracy, and productivity
- Basic familiarity with automation tools and frameworks such as Selenium, Databricks, and Android Studio
- Experience in generating and interpreting reports through tools like Mode, Databricks, or similar platforms
Skills that would be a plus
- A fundamental understanding of data processing and machine learning concepts is advantageous. Interest in Machine Learning (ML) models
- Experience working with AdsWizz and SoundStack
Essential Behaviors for Success
- Highly analytical – curious and proactive in identifying potential issues and continuously improving testing methodologies
- Detail-oriented with a commitment to delivering high-quality user experiences
- Analytical thinker with the ability to work autonomously with minimal supervision, collaborate effectively with cross-functional teams, and track, analyze, and report on data and results
- Comfortable in an environment with high transparency and open to documenting and sharing all of your work
- Curious with a strong willingness to learn foundational Data Science, ML, and technical skills, as well as new technologies and techniques to enhance testing effectiveness
- Team player with excellent communication skills
- Embody TuneIn’s values of Customer Centricity, Operational Excellence, and Teamwork
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Location: Tysons Corner United States
Job ID : 2024-12175
# of Openings : 1
Category : Data/Analytics
Job Description:
Overview
LMI is seeking an experienced Data Analyst – Healthcare with strong communication skills and attention to detail to join a high performing team supporting a government healthcare client. This position may be remote.
LMI: Innovation at the Pace of Need™
At LMI, we’re reimagining the path from insight to outcome at the new speed of possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.
Responsibilities
- Programming and analyzing data in an AWS environment
- Analyzing data using Python, SQL, spreadsheets, or other analytical tools
- Presenting complex data in easy to understand presentations, and working in a collaborative team
- Researching guidance and regulations to understand changes in healthcare policy at the federal and state levels
- Assisting with writing updates to client documents such as public instructions and standard operating procedures
- Working with information systems, validation and verification of data by comparing and analyzing data from various sources, and reporting findings in a meaningful way
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree in industrial engineering, operations research, statistics, mathematics, computer science, or related discipline
- 3+ year(s) of experience
- Strong analytical skills
- Proficiency in Microsoft Office programs including Word, Excel, PowerPoint.
- Proficiency in SQL and Python
- Experience or familiarity with the concept of entity resolution
- Superior communication skills, both written and oral
- Ability to absorb large amounts of new technical and policy knowledge without a lot of guidance
DESIRED QUALIFICATIONS
- Master’s degree in industrial engineering, operations research, statistics, mathematics, computer science, data science or related discipline
- Expert knowledge of Excel – VBA, Python, Tableau, PowerBI, SQL, and/or SAS
- Proficiency in SQL and Python in AWS using Athena
- Understanding of federal healthcare programs
- Experience working in a consultant/client enviornment
- 3-5 years of experience in data analysis and reporting
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Title: Sr. Delivery Manager – Conversational AI
Location: Minnesota United States
Job Description:
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: Remote, Work From Home (WFH), North America
Role Summary:
Senior Delivery Managers in Professional Services at Genesys are responsible for leading and managing the day-to-day operations and technical oversight for a team of consultants providing design and software implementation services to our customers. This Delivery Manager will be aligned to the field of Conversational technologies. To be successful you must demonstrate technical and operational experience in most of the following areas:
Speech Technology Consulting Services –
- Natural Language Understanding
- Speech Recognition
- Virtual Assistants and Chat Bots
- Industry technologies incorporating speech and language recognition: Google (Dialogflow), Amazon (Lex), IBM (Watson), Omelia, Microsoft (LUIS), Nuance (Mix), etc.
Conversational Systems Engineering and Architecture –
- User Interface
- Artificial Intelligence (AI)
- Conversational Design
- Analytics
This is a results-driven position, driving growth in a diverse Professional Services organization, supporting timely and quality services delivery and accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction. The successful candidate will be responsible for recruiting, developing, and retaining talent and must integrate well in a team culture and will directly engage with members of the sales team, leaders in other departments, leaders of business units in other geographies, as well as with customers, and prospects. A key aspect will be to take a leadership participation role with our client customers to ensure the success project delivery.
Key Responsibilities:
- Manage a team of Professional Services consultants in NA focused on delivering Conversational AI consulting and implementation services to Genesys customers and partners for the Genesys Cloud CX platform.
- Participate in and support presales efforts, leading SS&AI interactions with customers and sales.
- Engage with client leadership, and Genesys project team as the delivery stakeholder ensuring customer project success.
- Lead technical discussions with customers during both presales and project delivery. Help scope and provide effort estimates for projects.
- Be capable of leading and performing at an individual contributor level when dealing with project, product and customer escalations as warranted.
- Ensure appropriate staffing levels are maintained and the team receives continued training and development.
- Oversee the team quote to deal process with prospect interactions, estimation delegation, backlog, and quote/Statement of Work reviews.
- Evangelize service capabilities, new technologies and offerings, particularly in AI, Generative AI, Voice, and Chat bots, to drive new business opportunities.
Qualifications:
- 7-10 plus years of contact center technology expertise and team leadership experience in Professional Services delivering complex IVR and bot solutions.
- Hands on experience in engineering complex applications leveraging APIs, JSON and/or JavaScript. Examples of work we’re looking for include bot development.
- Demonstrated ability to lead and develop software engineering teams.
- Good working knowledge of the Genesys products and solutions across the Genesys Cloud CX Product Line is a big plus.
- Working experience delivering projects using Agile methodology.
- Ability to travel up to 20% (customer need basis).
APPLY HERE
