by Ronald Barron | May 8, 2025 | Uncategorized
About the Role
Title: Technical Support Specialist
Location: REMOTE – US
Job Description:
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
Position Overview:
The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups. We believe in a strong, friendly culture. You’ll work on important problems and with customers from the very first day. One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
**Candidates must be located in the Eastern US time zone to be considered for this role.
Responsibilities:
- Become an Iterable product expert
- Answer customer questions over email, live chat, Zendesk and phone
- Categorize customer inquiries
- Write and update support articles
- Escalate issues to Customer Success Managers and the Engineering team
- Deliver excellent customer service to delight Iterable customers
Qualifications:
- Strong desire to teach new customers about the platform
- Ability to answer product and technical questions
- Passion for startups, software, and SaaS products
- Demonstrated ability to solve technical problems
Bonus Points:
- Previous experience in a B2B technical support role at a SaaS company
- Experience with email, push or SMS platforms
- Experience with JIRA or Zendesk
- Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript
APPLY HERE
by Ronald Barron | May 7, 2025 | Uncategorized
About the Role
Title: Sr Developer, Content Applications (Open to remote)
Location: New York United States
Job Description:
Penguin Random House is seeking a Senior Developer to be part of an agile development team building and working on enterprise-grade software systems using open-source technologies, with a focus on digital transformation and cloud projects. The Senior Developer will be involved in all areas of development, from design to development to testing. We are looking for candidates who are accountable, passionate, assertive, proactive, straightforward, results-oriented, and highly adaptable. The ideal candidate for this role will have deep experience in the execution and delivery of real-time large-scale transactional systems, and operational toolsets. This position will report directly to the Sr. Director of IT, Content Applications.
By joining our team, you will play a pivotal role in driving Penguin Random House’s digital transformation, ensuring that our systems and applications are at the forefront of innovation and efficiency.
Specific responsibilities include:
- Builds (hands-on) robust, performant, user-facing web applications in Python/Django/ReactJS, ensuring high-quality code and best practices.
- Identifies business needs, defines, and builds technical solutions to address business requirements.
- Designs, develops, and maintains any new development of cloud-based applications built on AWS and modern UI technologies.
- Leads the design, development, and maintenance of custom web applications in a Linux environment.
- Designs and implements low-latency, high-availability, and performant applications.
- Investigates and understands the underlying structure, design, and interrelationship of legacy and future-state software applications.
- Writes exemplary code that demonstrates best practices; provide insightful code reviews to your teammates.
- Contributes to an environment of continuous improvement and innovation by working collaboratively with peers.
- Acts as a mentor and thought leader, fostering a collaborative environment and providing constructive feedback.
- Works as an integral part of an agile team to deliver a great user experience.
- Leads technical projects as the need may arise.
- Communicates ideas effectively to achieve the right outcome for team and customer.
Please apply if you meet the following qualifications:
- Minimum of 8 years of hands-on software development experience
- Hands-on experience in at least one popular Python framework (e.g., Django)
- Hands-on experience in front-end technologies (like React, Vue, JavaScript, HTML5, jQuery and CSS3)
- Hands-on experience and proficient in RDBMS – Oracle, PostgreSQL
- Hands-on experience in REST API concepts and development in Python
- Understanding of fundamental design principles behind a scalable application
- Ability to deliver quality code anywhere in the technical stack—frontend or backend
- Ability to communicate effectively and professionally with other team members and Business users
- Understanding of Git version control system
- Strong unit test and debugging skills
- Ability to work as a team or independently, be proactive, and work on multiple projects simultaneously.
- Comfortable with change, competing priorities, and continuous learning
Highly preferred:
- Knowledge of AI models and the integration of AI APIs is a strong plus
- AWS experience is a strong plus as it aligns with our cloud-based application development goals
- Experience with deploying applications using containers such as Docker
- Experience working in a Linux environment
- Experience with agile development processes
- Experience with Continuous Delivery and Continuous Integration (CI/CD) techniques, test-driven development, and automated testing practices
- Experience planning for and managing several large-scale, complex technical projects
- Experience in Digital Asset Management
APPLY HERE
by Ronald Barron | May 7, 2025 | Uncategorized
About the Role
Title: FinOps Engineer (Remote – United States), IT
Location: United States
Workplace Type: Remote
Business Unit: ALI
Req Id: 1690
Job Description:
Responsibilities
A FinOps Engineer plays a crucial role in bridging the financial and operational aspects of a company’s cloud infrastructure. They are responsible for managing the cost efficiency of cloud services, ensuring that financial and operational goals align and that expenditures are optimized. This role requires a blend of technical skills, financial acumen, and strategic thinking.
- Cloud Cost Management: Monitor and analyze cloud spending to identify cost-saving opportunities.
- Budgeting and Forecasting: Develop and maintain budgets for cloud services, ensuring spend aligns with business objectives.
- Financial Reporting: Provide detailed financial reports on cloud expenditures and savings.
- Optimization Strategies: Implement strategies to optimize cloud resource usage and reduce costs.
- Collaboration: Work closely with engineering, finance, and operations teams to ensure cohesive and efficient cloud strategies.
- Performance Monitoring: Set up and maintain systems to track the performance and cost-efficiency of cloud services.
- Vendor Management: Liaise with cloud service providers to negotiate contracts and manage relationships.
- Compliance: Ensure all cloud operations comply with relevant financial and regulatory standards.
Education / Qualifications
- Bachelor’s degree in Finance, Engineering, Computer Science, or a related field.
- Minimum of 2 years experience in cloud cost management, financial analysis, or related roles.
- Familiarity with industry best practices for cloud cost optimization and financial reporting.
- Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
- Strong understanding of budgeting, forecasting, and financial analysis.
- Ability to analyze complex data to identify trends and opportunities for cost savings.
- Strong problem-solving skills with the ability to develop innovative solutions.
- Experience in managing projects, including setting timelines, goals, and deliverables.
- Relevant certifications such as AWS Certified Solutions Architect, Certified FinOps Professional, are a plus.
APPLY HERE
by Ronald Barron | May 7, 2025 | Uncategorized
About the Role
Title: Staff Software Engineer, Compute Reliability and Efficiency
Location: Remote – United States
Job Description:
Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.
The Compute Reliability and Efficiency team is looking to hire a Staff Software Engineer with a focus on lower-level (Linux and Kubernetes) systems engineering that thrives at the intersection of infrastructure and software engineering.
At Reddit, our Compute organization breaks down into 2 teams:
- Compute Reliability and Efficiency (CRE)
- Compute Platform and Orchestration (CPO)
CRE: Intra-cluster engineering problems focused on balancing performance, efficiency, and stability. With a focus on creating durable software solutions to automate operation of Reddit’s compute clusters. A subset of focus areas include:
- Detection of node-level (Linux) performance characteristics and making availability decisions based on the data.
- Schedulers that support more efficient packing of resources along with reactive rescheduling on the basis of changing compute availability.
- Lower-level Kubernetes integrations such as CSI drivers, node probs, and kernel-level observability.
- Cluster upgrades, both mechanical process concerns and automation.
CPO: Higher-level orchestration of both compute capacity and workload primitives to support our multi-cloud, multi-region, deployments. A subset of current focuses include:
- Software automation that creates, manages, and destroys clusters in our fleet.
- APIs and controllers that support multi-cluster deployment and scheduling mechanics.
- Core SDKs that enable controller development in the larger organization.
- Software that codifies out-of-cluster ancillary concerns such as network configurations and managed services.
As a member of the Compute Reliability and Efficiency team, you’ll be solving some of the world’s largest at-scale infrastructure problems using software we create along with integrating services from the cloud native ecosystem. Your work will directly impact hundreds of millions of users around the world. Join us and help build the future of Reddit!
In your day-to-day, you can expect to:
- Work collaboratively with a team of software engineers to create and maintain the foundational platform for running Reddit’s infrastructure.
- Execute performance and reliability analysis on our Linux-based Kubernetes fleet.
- Design, write (Golang), and deliver software to improve the availability, scalability, latency, and efficiency of Reddit’s Compute Platform.
- Contribute feedback to the technical and strategic direction of the compute platform.
- Automate critical aspects of the development process such as service creation and management, as well as critical infrastructure operations.
- Share on-call responsibilities with the Compute team.
You have:
- 7+ years of experience working in the infrastructure domain – with a focus on lower-level systems such as Linux.
- Language proficiency in either Go (Preferred), Rust, or Python.
- Understanding of kernel primitives (cgroups, namespaces), cpu scheduling, userspace concerns, and packet processing.
- Experience developing on top of Kubernetes or similar distributed systems.
- Strong troubleshooting competency ranging from higher-level orchestration concerns to lower-level runtime ones.
- Experience designing large systems, scoping work, and building consensus with other engineers.
- Excellent communication skills to collaborate with a service-oriented team and company.
APPLY HERE
by Ronald Barron | May 7, 2025 | Uncategorized
About the Role
Title: Product Lead
Location: Remote
Job Description:
About GiveDirectly
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.
GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. Team members bring experiences from the private sector, NGOs and government. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations — it’s an incredible group of people.
Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, fast moving and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.
We work hard to create an environment in which all our team members can thrive, succeed and grow. We support flexibility, take care of each other, have fun, and create professional growth opportunities.
Priority application deadline: Wednesday, May 14, 2025 (or until we have a critical mass of applications)
Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.
About this role
GiveDirectly has established a Product team responsible for identifying new program areas for exploration and implementation while deepening our impact in existing ones. This role is responsible for assembling and leading cross-functional teams to drive product development, optimization, and scale. They may oversee single products, if large and/or complex, or a portfolio of products at different stages of development.
Products at GiveDirectly might range from our flagship large lump sum cash work to highly targeted support for specific populations or locations; the Product team works across fundraising, program implementation, and Research and Technology to build end-to-end initiatives and bring them to market.
Product leads must:
- Be deeply curious about our programs and open-minded about areas to improve and drive quality
- Have excellent follow through – be as eager to start something new as maintain something great
- Track record for mobilizing resources (financial, human) around big ideas and opportunities (programmatic, research, etc)
- Be data driven with excellent altitude awareness – Product leads should be able to flex between big picture vision and “in the weeds,” data-driven problem solving
- Look laterally / know the market – Product leads should know the market (donors and competition) well, building relationships externally to keep on top of innovations and new developments (intel)
- Have excellent communication and project management skills, and be able to bring key stakeholders together around a common goal
- Have discernment and conviction to make the hard decisions to say no to things and drive focus — an exceptional product owner strips things down to the most core things to focus on
- Have track record of driving impact without direct formal authority
Level: Director / Senior Director
Reports To: VP Product
Travel: Must be willing to travel to program sites up to 1X per quarter for 1-2 weeks
Responsibilities:
Set vision and define success for their products
- Product leads must set multi-year vision and annual/quarterly goals for their products, as well as defining interim milestones to track progress
- They should have a clear sense of their products’ value proposition and competitive advantage (what makes this product better than the next best alternative?)
- They should streamline product development and implementation across tech and research functions, using key levers for efficiency, including but not limited to survey builds, design adaptations, and tech-enabled innovations (e.g. AI/LLMs, new operational frameworks, etc)
Drive program quality
- Product leads must set minimum standards for their products, in close consultation with the Programs teams, and closely monitor implementation to identify gaps and areas of concern
- Product leads must partner with programs teams to troubleshoot implementation, leveraging ops and program data to identify pain points and drill down into solutions
Support fundraising
- Product leads will conduct or oversee robust market assessments for their products, and be propositional on how GiveDirectly positions those products
- They will also support fundraising efforts, primarily by supporting existing relationship owners but occasionally owning their own relationships with key funders (e.g. anchor funders)
Manage high performing cross-functional teams
- Product leads are responsible for assembling (with the VP of Product) and motivating cross-functional teams toward a common goal
- Drive for alignment with their product teams, establishing key operational principles and ways of working early (given they will not manage direct reports)
- “Clean escalate” as needed to VP of Product if and when there is misalignment between key product stakeholders
Qualifications:
- Exceptional alignment to GD values, passion for our mission, and commitment to recipient dignity and empowerment
- 8+ years of professional work experience in similar role or function (product, programs, business development, partnerships)
- Proven leadership ability and management experience in building high performing teams
- Experience working with a distributed team in a multicultural environment
- Interest in working as part of a growing company, with awareness about the opportunities and challenges that come with a highly adaptive environment
- Strong, succinct communications: Skilled in speaking, writing, presenting, and negotiating across multiple stakeholders
- Analytical problem solver: Looks at problems w/ analytical and iterative mindset, with strong framework for prioritization
APPLY HERE
