by Ronald Barron | Aug 19, 2024 | Uncategorized
About the Role
eCommerce Operations Coordinator – US
at Zwift
Long Beach, CA
Seniority Level: Associate
Location: Remote [Ideal start time 5am Pacific / 8am Eastern]
About the role and about You:
We are seeking an eCommerce Operations Coordinator to help us resolve order and return issues behind-the-scenes to ensure that our customers have a world class experience in our fast-growing, non-traditional technology company.
At Zwift, we believe in and strive for having perfect orders, but in the real world this doesn’t always happen. Your primary role is to monitor, triage, and resolve order defects that could lead to delayed shipments.
A sense of urgency: You know time is of the essence and will want to work relentlessly to resolve order issues before the customer even knows about them. You will proactively work and communicate with our internal-facing operational teams (Logistics, IT, warehouses, and external partners) and our customer-facing CS team.
Attention to detail: You will rely on your ability to dive into the details and ensure the information is correct and complete. You will feel a sense of gratification when issues are resolved and reports are clear. You will utilize your organization skills to tackle daily tasks in an efficient manner.
This opportunity is for you if:
- You are known for your follow through and thoroughness
- You love tackling problems and are able to clearly think through next steps to get to resolution
- You demonstrate a customer-first approach to your work
What you’ll do:
- Monitor a comprehensive dashboard of exception reports for order & return issues such as bad addresses, stock shortages, missing data, late fulfillments, and integration failures.
- Interact with our CS team when customer communication is required and provide thorough and timely email support to CS on status inquiries, order changes, and delivery failures.
- Communicate with warehouses for shipment updates, address changes, return issues, investigations, and fulfillment issues, ensuring you’re logging, researching, and tracking each issue until resolution.
- Support our small team by running metrics and scorecard reports weekly, reviewing data for accuracy and completeness, and adding new or missing information to records and files as needed.
- Monitor various systems for integration failures and open IT tickets when issues arise, providing timely follow up, and informing status and resolution to appropriate parties.
What we’re looking for:
- 1 year ecommerce experience.
- Detail oriented – you understand that ‘little’ details can have a big impact.
- Organizational skills – you’re able to prioritize, complete tasks efficiently, and manage your time.
- Team player – you’re quick to offer assistance to a teammate and communicate effectively.
- Customer first mindset – you aim to improve the customer’s experience.
Bonus points:
- NetSuite experience: creating and editing sales orders, item fulfillments, and return records
- Experience with ecommerce platforms such as Shopify
APPLY HERE
by Ronald Barron | Aug 19, 2024 | Uncategorized
About the Role
Creator/Customer Support Specialist (100% Remote Worldwide)
Remote
$32,000 – $38,000 per year
vidIQ is a powerful, all-in-one YouTube growth tool designed to help creators optimize their content, reach a larger audience, and grow their channels. The vidIQ Creator Support team comprises enthusiastic and creative individuals worldwide. We excel in collaboration, open communication, and freely sharing ideas in our fully remote work environment. United by our passion for YouTube, we are dedicated to delivering exceptional support, ensuring creators receive the guidance and assistance necessary to thrive and excel.
Role Overview and Key Responsibilities:
Are you passionate about YouTube? Do you find joy in helping others achieve their goals? Join our team as a Creator Support Specialist and make a significant difference in the lives of many creators! As a part of our diverse and dynamic support team, you will be the main point of contact for YouTube creators seeking guidance, technical assistance, and support in using vidIQ’s features and tools effectively. As the Creator Support Specialist at vidIQ, you will act as the voice of the creators, surfacing valuable feedback and insights to help refine and improve our products. Bring your love for YouTube and attention to detail to help our users navigate their creative journeys. Join our vibrant, global, fully remote team and grow your skills while making a meaningful impact.
This role is available as a contract opportunity.
Job requirements
- Empathy: You genuinely care about helping people and can quickly put yourself in their shoes.
- Attention to Detail: You have a sharp eye for detail when troubleshooting and resolving issues effectively.
- Autonomy & Initiative: You thrive on managing your time effectively, setting priorities, and taking ownership of your work, all while staying motivated and proactive without close supervision.
- Teamwork: You excel in a collaborative environment and enjoy working closely with a diverse team.
- Customer Support Enthusiast: You have experience providing stellar customer support and enjoy the satisfaction of solving problems and making someone’s day.
- Passion for YouTube: You’re a YouTube enthusiast who understands the platform’s ins and outs and loves staying up-to-date with the latest trends.
- Growth Mindset: You’re excited to be part of vidIQ’s journey and genuinely care about learning and growing within our Creator Support team.
- Availability to work 8-hour shifts in the EST time zone, including at least one weekend day.
- At vidIQ, we value teamwork, innovation, and a positive work environment. If you’re eager for a fulfilling role that allows you to make a tangible impact on the lives of content creators, vidIQ is the ideal place for you. Become a part of our vibrant CS team and join us in our mission to help creators level up on YouTube.
APPLY HERE
by Ronald Barron | Aug 19, 2024 | Uncategorized
About the Role
Junior Web Designer
Customer Experience (CX)
Remote (Canada)
Remote (United States)
About Us
Snappy Kraken is a marketing program leader in the financial services industry.
We believe that our work helps people achieve greater freedom.
- Our tools help financial advisors achieve greater freedom over their time.
- Our content helps people achieve greater financial freedom for their families.
- Our culture helps team members achieve greater freedom in where (and how) to live and work.
Our innovative solutions set us apart.
- Financial content is stale; we make it interesting.
- Marketing technology is complex; we make it simple.
- Financial advisor brands are bland; we make them captivating.
The Purpose of This Role
The Junior Web Designer is a contract basis, remote position at Snappy Kraken with the potential for conversion to full-time employment. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.
Snappy Kraken is looking for a skilled and innovative Web Designer to join our dynamic team. The ideal candidate will have a keen eye for detail and a deep understanding of web design best practices, with a focus on creating user-friendly and aesthetically appealing websites. You will be working closely with our Website Creation Team to design and develop websites for our clients using our Content Management System (CMS).
The Junior Web Designer position will report to the Design Team Lead.
Primary Role & Responsibilities
- Collaborate with Onboarding Experts to design and develop websites for our clients using our CMS.
- Ensure that websites are user-friendly and cross-browser compatible, adhering to W3C standards.
- Convert wireframes and/or written directives into functional, well-designed websites using our CMS.
- Regularly test websites for functionality, ease of use, and visual appeal.
- Work jointly with the Design Team to create additional web and graphic design assets.
Primary Qualifications
- Certification, college diploma or bachelor’s degree of Web Design (or equivalent)
- 2 years of recent experience in in a similar role preferred
- Proven experience in creating websites from wireframes and/or written directives
- Proficiency in web design technologies and tools, including HTML5, CSS3, Media Queries, javaScript and jQuery, Color Theory, Typography, Illustrator, and Photoshop.
- Basic understanding of CMS systems such as Drupal, WordPress, Joomla, etc.
- Experience with Bootstrap or Foundation frameworks is preferred but not mandatory.
- Proper remote working environment with stable high-speed internet, electricity, and appropriate working space
- Strong asynchronous communication ability
- Tech-Savvy and highly comfortable producing in a virtual environment working with remote communication software
- Our company’s core values reflect who our people are. Chase The Vision, Forge Meaningful Connections, Improve Continuously, Solve Real Problems, Welcome Challenges, Embrace Change, and Own Outcomes. We want people whose personal core values align with ours.
APPLY HERE
by Ronald Barron | Aug 19, 2024 | Uncategorized
About the Role
Title: Creator
Location: Irvine, CA (Option to be remote)
Acorns is seeking a motivated content creator to create original growth creative for Acorns social channels (Meta, TikTok, Snapchat, Google) against evergreen core product initiatives, product launches, and new creative concepts. This is an exciting, fast-paced position that contributes directly to the storytelling and growth of the Acorns brand and will report directly into the Social Media Director.
This role has the option to be remote or based in our Irvine, CA, or New York, NY offices.
Within 1 month, you will:
- Familiarize yourself with the processes of the design and growth teams and how to work within the broader matrix of the organization.
- Familiarize yourself with the current slate of influencers, social platforms and agencies that we work with. Identify what’s working and what can be improved on.
- Familiarize yourself with Acorns brand values and how we use these in our growth creative and develop an understanding of our customer base. Communicate Acorns’ brand and values across the Acorns growth creatives.
- Deep dive into how Acorns content is performing and perceived on our growth channels, identify strengths and weaknesses and develop core buckets of new growth creative to decrease CAC metrics.
- Complete Acorns’ best-in-class onboarding, Acorns’ Seedling Program
- Participate in a virtual coffee session hosted by Acorns’ CEO, Noah Kerner
- Attend your first community-wide virtual all-hands meeting
Within 3 months, you will:
- Expand on our existing growth creative buckets and establish ongoing growth creative initiatives that leverage Acorns products and services.
- Work with manager and team to establish priorities, including new features, infrastructure, and tool building.
- Review your 30-60-90 day goals and accomplishments with your manager
- Opportunity to engage in Acorn’s Community & Heritage celebrations
- Receive operational updates from our GoHenry & PixPay team members during Acorns’ quarterly global virtual all-hands session
Within 6 months, you will:
- Develop and manage multiple content ideas that fit our growth marketing content needs at a high velocity.
- Execute on high-level growth creative content that educates and entertains current and future subscribers.
- Come up with out-of-the-box growth creative ideas that will elevate the brand, and bring them to life!
- Participate in a performance check-in as a part of our performance management cycle
What you will bring to Acorns:
- 3 or more years of relevant experience
- Excellent knowledge of social media channels and user generated content (UGC)
- Passion for creating engaging content that educates and informs Acorns customers
- Clear understanding of content best-practices
- Excellent collaboration and interpersonal skills
- Extremely positive attitude; thrives in a fast-paced environment
- Confident in ability to pitch new, creative ideas
- Strong and clear point of view on social content
- Exceptional drive and precision in delivery
- A belief that your work is tied to your life’s mission
- Optimistic about the potential of societal change
APPLY HERE
by Ronald Barron | Aug 19, 2024 | Uncategorized
About the Role
Title: Project/Program Manager III (Engineering/ergonomist)
Location: United States
100% Remote
Pay rate range: $73/hr. to $75/hr. on W2.
Job Description
Qualifications
• Master’s degree in ergonomics, industrial engineering, mechanical engineering, biomedical engineering or related fields with a strong emphasis in physical ergonomics/occupational biomechanics.
• 5+ years of increasing responsibilities in manufacturing, production, or service operations or the ability to show us how your other industry experience will benefit our workplaces.
• 2+ years of direct experience in in industrial settings as a physical human factor/ergonomics engineer.
• Knowledge and skill in applying a variety of field ergonomic methods, including, but not limited to: the NIOSH Lifting Equation and its derivatives, the Strain Index, OCRA, psycho-physical limits, the Recommended Cumulative Recovery Allowance, anthropometry, Metabolic Energy Expenditure equations.
• Knowledge and skill using digital human modeling applications including but not limited to: 3DSSPP, Siemens Jack, Santos, or equivalent.
• Strong analytical and statistical background to include quantitative and qualitative data analysis.
• Excellent critical thinking and problem-solving skills
• Strong project management skills, with demonstrable ability to function and collaborate in a flexible, detail-oriented, fast-paced team environment in a changing and growing organization.
• Excellent written and verbal communication skills.
• A self-starter with the ability to self-manage priorities and deliverables.
• Possess the ability to interact positively and in a professional manner in diverse settings and to work cooperatively in team settings. Flexibility in responding to changing demands, timelines, and priorities is also required.
• Ability to manage multiple simultaneous projects and tasks while meeting and exceeding deadlines.
• Knowledge and skill in applying predetermined motion time systems including but not limited to: MTM, MOST, MODAPTS or equivalent.
• Knowledge and skill with CAD applications.
• Programming/scripting using Python or Matlab.
• Proven experience in research management, design, and communication shown by way of first author peer reviewed publications, conference proceedings and technical reports.
• Ergonomic Certification (CPE).
• Experience implementing lean principles and process improvement in an operational environment.
A candidate needs to demonstrate technical competency in these areas before we even consider them for an interview loop.
Other must-haves:
1) Technical Competency
Understanding and applying appropriate ergonomic principles and analysis tools to achieve a safe, usable and efficient human centered design is critical to this position.
The successful candidate must be able to assess whether single tasks fall within human capabilities and limitations, and the workplace context to enable populations to accomplish a particular set of goals, and manage musculoskeletal risk.
The successful candidate must be able to use systematic procedures, principles, and techniques in developing and combining tasks into jobs to make them safe, efficient, effective, and manage musculoskeletal risk.
2) Digital Human Modeling
The successful candidate must have at least some experience as a digital human modeling user. The applications may include Jack (preferred), Santos, UM 3D SSPP.
The candidate will be working on redesigning existing workstations and buildings to reduce musculoskeletal risk and optimize human performance.
In order to do this, they must have experience:
(1) measuring force data in the field using direct measurement devices,
(2) be able to analyze the data using applicable statistics,
(3) model the work environment using digital human modeling CAD applications.
need to be able to travel minimum 50% of the time.
APPLY HERE
