by Ronald Barron | Sep 3, 2024 | Uncategorized
About the Role
Title: Customer Success Associate
Location: Remote, USA
Job Description:
Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).
Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).
Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.
We’re also proud to have received recognition from the fintech world. Awards we’ve won include:
- 2023 Best Consumer Lending Program by Tearsheet
- 2023 Best Point of Sale Product by Fintech Breakthrough
- 2022 Best Consumer Lending Solution by Finovate
- 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)
But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)
As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.
Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.
This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:
- Put customers first (that’s our M.O.)
- Act fast (leverage our startup environment).
- Lead the way (show and tell).
- Take ownership (everyone is hands-on here).
- Be a good human (no egos, build financial products that do right by people).
Learn more about our values here.
The Role
The Customer Success Associate (CSA) will play a pivotal role in directly engaging with our SMB customers to drive the successful activation of Wisetack as their preferred financing solution. This role is crucial in helping merchants understand how Wisetack can significantly boost their business growth while ensuring that new customers maximize their use of Wisetack to grow loan volume.
Key responsibilities include managing and nurturing customer relationships by owning the onboarding process, with a strong focus on hitting measurable activation metrics. While this role is not centered on traditional sales, the CSA will be deeply involved in activating newly signed-up merchants, ensuring they are fully equipped to leverage Wisetack’s offerings.
The ideal candidate will be highly adaptable, motivated, and eager to experiment with various strategies to refine and optimize our merchant activation playbook. This position requires someone who is intellectually curious, diligent, proactive, and deeply committed to customer success, always prioritizing integrity and long-term results over short-term gains. Additionally, the CSA will actively gather and relay product feedback from merchants, contributing to ongoing improvements and innovation within Wisetack’s offerings.
Responsibilities
- Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
- Educate new customers about the benefits Wisetack brings to their business
- Executing ad-hoc activation campaigns, as determined by business needs
- Communicating merchant needs and feedback to the broader organization (especially product, marketing, and partner managers).
- Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback.
Requirements
- 2+ years of experience in a customer-facing role, such as customer success, support, sales, or account management
- Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
- Demonstrated ability to analyze customer data and feedback to identify trends and areas for improvement
- Strong verbal and written communication via phone, text, video conferencing, and email
- Strong organizational and time management skills
- Product orientation, as evidenced by prior work in a technology start-up
Bonus points
- Fintech experience
- Experience with the home services sector
APPLY HERE
by Ronald Barron | Sep 3, 2024 | Uncategorized
About the Role
Title: Manager, Digital Investigations (Remote)
Location: Austin United States
Job Description:
The Match Group Security Engineering team keeps our data and intellectual property secure from all internal and external threats. We are looking for a Manager, Digital Investigations, to lead our counterintelligence and incident response team and to help us ensure the highest standard of security for our organization and for our users across the globe.
Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Match, Hinge, Plenty of Fish, and others, each designed to spark meaningful connections for singles worldwide.
This role is remote and open to candidates within the United States.
What You’ll Do:
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- Manage technical staff focused on diverse tasks related to incident response, threat hunting and detection, evaluation of potential external and internal risks and guiding response
- Provide direction and guidance of the team to ensure effective response to threats on Match Group’s diverse platforms
- Leverage OSINT tools and awareness of TTPs to research and respond to targeted campaigns and potential threats
- Coordinate and participate in the collection of intelligence related to potential and active attacks, methods, and bad actors
- Identify infrastructure and operators behind attacks and provide alternative means to detect, block and respond to their activities
- Securely acquire artifacts related to investigations, document the investigation, review analyses
- Provide enterprise support of the Incident Response Process, Plan, Framework and team
- Partner with Senior executive teams, GSOC, Trust & Safety teams, and other Brand-specific teams
- Present to and partner with executive leadership to deliver findings and recommendations
Who You Are:
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- You are a leader of counterintelligence, digital investigations, and/or incident response teams
- You have a passion for understanding active attacks / incidents and their resolution
- You are detail oriented and a team player
What You Bring:
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- Possess and employ a high level of proficiency in multiple disciplines relevant to investigation techniques and incident remediation
- Prior experience managing a technical team of digital investigators and able to mentor and implement improvements
- You thrive in a fast-paced start-up environment
What You’ll Need:
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- Demonstrated experience managing a team focused on investigations
- Knowledge of and experience leveraging various OSINT tools/methods
- Experience using enterprise security tools to support investigations
APPLY HERE
by Ronald Barron | Sep 2, 2024 | Uncategorized
About the Role
AEM Tech Lead (remote/contract)
Remote
Contracted
Experienced
COMPANY DESCRIPTION
Blue Acorn iCi is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.
Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.
Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!
POSITION SUMMARY:
Blue Acorn iCi’s Digital Solutions team is currently looking to hire an experienced contract (6 – 8 months) AEM Technical Lead. The Technical Lead will deliver complex content management solutions to customers and be able to work effectively both as an individual, and as part of a team that is led by a Project Manager. They will participate in the implementation of a large enterprise AEM initiatives and will be responsible for the design and hands-on development of web applications using the AEM platform, including, but not limited to, designing and developing site structure, custom components, custom workflows, object model designs (Java APIs), implementation strategy, and unit testing.
The AEM Technical Lead provides oversight and technical project management to ensure quality of work performed. Aids in team system setup, code reviews, knowledge transfer, mentoring, and leadership in challenging project tasks. The Technical Lead is also responsible for helping to bridge the business and technical gaps on a project by working with the Business Systems Analyst, Project Manager, and external stakeholders to best understand the project environment, constraints, and business goals.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Develop, implement, and configure web content management solutions using AEM and technologies such as Java, HTML/DHTML, XML, JavaScript, and web services
- Assist clients in achieving strategic objectives through technology solution implementation
- Setup and configuration of AEM development environments
- Setup and configuration of AEM Author and Publish instances and ensuring all code works in both environments
- Setup and configuration of dispatcher or proxy to run in front of AEM
- Translating business requirements into technical details relevant to AEM
- Ensure quality of code is high for themselves and other team members
- Designing reusable AEM components for authoring content
- Understand the client’s technical environment and how they use technology to provide the best, focused advice
- Provide input into estimating engagement activities and execute engagements following the Agile methodology including SCRUM
QUALIFICATIONS:
- Bachelor’s degree, preferably in Computer Science and/or equivalent experience in the development industry
- 3+ years of web content management system experience working with one or more CMS packages, including Adobe Experience Manager version 6.0 or above (version 6.5 a plus)
- Web portal back-end development experience
- Strong Java/J2EE/JSP experience – minimum of 3 years developing large system applications
- Working knowledge and understanding of the following: JCR, Apache Sling, Apache Felix, OSGi, REST, JavaScript, jQuery, AJAX, JSON, HTML, CSS
- Ability to lead technical teams of 2-6 in size and drive technical direction
- Ability to juggle multiple projects while meeting stringent deadlines
PREFERRED SKILLS & TECHNOLOGIES:
- Speak and write for industry conferences and forums to establish the company’s technical expertise as a world-class implementer with the ARM space
- AEM Developer or Architect certification
- Additional technical certifications a plus
- Experience with data migration and/or AEM upgrades
- Experience with all technical aspects of an AEM project including (but not limited to) environment setup, code base creation, components, templates, OSGi configuration, dispatcher setup and config, and code deployments
APPLY HERE
by Ronald Barron | Sep 2, 2024 | Uncategorized
About the Role
Title: Senior Machine Learning Software Engineer
Location: Remote
Category: Product & Technology
The Wikimedia Foundation is looking for a Senior Machine Learning Engineer to join a small team spread across UTC -5 to UTC +3 (Eastern Americas, Europe, and Africa) and will report to the Machine Learning Engineering Manager, Ilias Sarantopoulos. As a Senior Machine Learning Engineer, you will be responsible for planning, developing, training, documenting, deploying, and managing production machine learning models. In this role, you will work with product teams, SREs, researchers, and the volunteer community on machine learning models making Wikipedia and similar projects better.
You are responsible for:
- Working with internal customers (e.g. other teams inside the Wikimedia Foundation) and external customers (e.g. Wikipedia editors and other volunteers) to build, deploy, and manage productionized, scaled machine learning models. This includes communicating with the customers early to assess needs, working with them to scope out the appropriate tooling that might be needed, gathering the training data, training the model is a repeatable process, deploying the model on a deployment cluster, and monitoring that model over time.
- Helping other teams at the Foundation and the broader community understand the work conducted on the team.
Skills and Experience:
- 5+ years of experience in an MLE and/or MLOps role as part of a team deploying production models.
- Experience with popular Python ML libraries.
- Strong English language skills.
- Experience with global coworkers.
- Experience with remote work and/or async work.
Qualities that are important to us:
- Able to work collaboratively on remote teams.
- Experience with volunteer communities and open-source software development.
- Positivity and solution focused.
- Independently motivated.
Additionally, we’d love you to fit one of three skill sets:
- ML infrastructure: You have interest and experience in building backend production ML systems. You understand how real world MLOps systems work and how to use infrastructure to maximize the performance of models.
- Model development and maintenance: You have interest and experience converting a model from a researcher into an efficient, high performing production ML service. You understand how to expand on the work of a researcher to develop and maintain models in production.
- ML product Integration: You have interest and experience in helping front-end and feature product teams effectively use machine learning models. You understand the needs and challenges of product teams using machine learning and have built services that help make ML-related work of those teams easier and faster.
APPLY HERE
by Ronald Barron | Sep 2, 2024 | Uncategorized
About the Role
Title: Mobile Engineer (Android)
Location: Remote
Job Description:
OVERVIEW
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
NPR Audience Technology is committed to delivering high quality listening, reading and viewing experiences across all platforms. As a mobile engineer, you will work on high-performing Scrum teams on Android feature development in a collaborative environment. You will be involved in all aspects of the SDLC for existing and new NPR apps, from planning to development to release and maintenance.
This is a union represented role covered under the terms of a collective bargaining agreement with NABET-CWA DMU.
RESPONSIBILITIES
- Coordinate with other Android Engineers to assist new product features, working closely with designers, product managers, our Editorial team and other stakeholders.
- Contribute to system architecture, processes, and other business requirements.
- Coordinate with stakeholders on requirements or business needs throughout core business hours.
- Break down statements of work into achievable goals and tickets for a given sprint.
- Effective communicator, able to articulate robust solution designs, as well as technology constraints, to audiences internal and external to the department.
- Maintain the existing codebase, optimizing performance, adding unit tests, refactoring existing code as needed using a test-driven development mindset.
- Contribute to all aspects of our SDLC, from planning to development to code reviews to release, maintenance, and after hours support.
- Participate in initiatives for system and/or process improvements. Evaluates and recommends new technology solutions.
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.
MINIMUM QUALIFICATIONS
- Experience leading and collaborating on Android feature development through deployment to production
- Experience documenting architecture and system designs
PREFERRED QUALIFICATIONS
- A passion for NPR’s content and/or familiarity with our digital products
- Creativity, initiative, thirst for innovation & learning
- Acute attention to detail
- Ability to analyze needs from both internal and external stakeholders & offer technical solutions based on those needs.
- Vigor for crafting well-tested, well-documented & elegantly structured code
- Thrives in a collaborative / cooperative environment.
- Empathy for users and passion for crafting great user experiences
- Good oral and written communication skills
APPLY HERE
