Client Success Manager

About the Role

Title: EverPro – Client Success Manager (Lehi, Utah)
Type : Remote

Location: Lehi United States

Job Description:

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking to hire a highly motivated, goal oriented, and dependable person to expand our Sales and Client Services team. This role will have an advanced focus on managing customers using our CRM that will require a special touch and ability to connect. This role will have a high focus on ongoing customer support as well as long term retention. You will also oversee customer adoption, renewals and additional revenue streams. Salary and Commissions determined by experience.

Responsibilities

  • Consult with customers to understand their business and recommend best practices in the use of the software
  • Handle customer support calls from long-time customers
  • Train customers and their staff in the use of the software both online and in person
  • Meet/exceed renewal and adoption quotas
  • Nurture customer relationships to build trust
  • Work to identify referable customers and case study candidates
  • Participate in the ongoing creation and updating of best practices for role and department
  • Operate across department boundaries
  • Consistently increase your knowledge of the software and the industry
  • Collaborate with other departments when necessary to help the customer be successful
  • Some light travel may be involved
  • Willingness to work over 40 hours when necessary

Qualifications

  • Delivery of technology training in a corporate setting in-person and via the web
  • Proven ability to manage multiple projects with tight deadlines
  • Customer service/support
  • High attention to detail
  • Excellent written and verbal communication skills
  • Project development
  • Upsell to current customers
  • Bachelor’s degree or Associates degree with comparable experience
  • Working well across departments
  • Ability to prioritize and organize tasks
  • Software Implementation
  • Account management experience
  • Support experience

APPLY HERE

Staff Enterprise Application Engineer

About the Role

Title: Staff Enterprise Application Engineer
Type :Remote

Location: United States

Job Description:

Job Description Summary

GE is forming operations teams dedicated to ensuring the performance and availability of Compute and Network infrastructure across all business segments. These teams, composed of highly talented individuals, focus on maintaining availability through the operational excellence of the Supplier Rating System. The ideal candidate will lead both offshore and onshore teams, possess strong technical skills, be passionate about automating processes, and be fully committed to delivering exceptional customer experiences.

Job Description

Role and Responsibilities

  • Conduct thorough code reviews to ensure quality and adherence to standards.
  • Mentor and guide the development team to enhance their skills and performance.
  • Analyze the communication and integration of various applications to optimize functionality.
  • Be readily available to respond to and resolve critical service outages that severely impact consumers.
  • Establish performance baselines, capacity thresholds, correlate events, and define monitoring and alerting criteria.
  • Develop automated solutions to proactively address potential problems before they cause service interruptions.
  • Provide impact assessments and mitigation plans for changes being implemented in the production environment.
  • Investigate the root causes of severe and systemic outages, identify corrective actions, and apply them across the enterprise.
  • Develop availability measures that align with consumer experiences to accurately assess the usability of crucial services.
  • Build capacity models to baseline transactional loads compared to resource performance, leveraging data to predict overall system capacity and automate load placement to avoid outages.
  • Identify thresholds for all critical links in the data path to quickly isolate imbalances that may result in potential outages.
  • Analyze failure points in services to model risk levels and resolution steps, assisting in driving architecture enhancements to mitigate potential failure points.
  • Programmatically monitor and remediate configuration drift of critical devices.
  • Develop response plans for potential failure points and evaluate their effectiveness during planned tests.
  • Perform comprehensive operational health checks of the entire service architecture to identify areas of concern and track activities to drive improvements.
  • Provide technical coaching and direction to junior team members to foster their development.

Required Qualifications

  • Bachelor’s Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with 6 plus years Digital Technology experience or High School Diploma/GED with 9 plus years Digital Technology experience
  • Experience with Supplier Rating System factors; quality, delivery, price, and service

NOTE: Military experience is equivalent to professional experience.

Desired Qualifications

  • Proven experience in scripting and software development for cloud environments using languages such as Ruby, Python, Java, Node.js, and Vue.js.
  • Proficient in maintaining databases including MySQL, Oracle, and PostgreSQL.
  • Strong focus on ensuring uptime, availability, and reliability, with a proactive approach to problem-solving.
  • In-depth understanding of cloud computing concepts, including security, usage scenarios, and infrastructure fundamentals.
  • Extensive knowledge of common operating systems, including Unix/Linux and Windows.
  • Experienced in managing version control systems, particularly Git.
  • Skilled in deploying and managing infrastructure on public cloud platforms such as AWS and Azure.
  • Proficient in using automated configuration management systems like Terraform, Chef, Puppet, Ansible, and Salt.
  • Comprehensive knowledge of Network Management protocols and tools (SNMP, MIB).
  • Experienced in configuring, customizing, and extending monitoring tools such as Datadog, Sensu, Grafana, and Splunk.
  • Dedicated to finding innovative ways to ensure customer success.
  • Ability to work effectively within a small team focused on rapid result delivery.
  • Passionate about continuous learning and able to quickly adapt to dynamic environments.
  • Capable of empowering colleagues and inspiring others to achieve their best.
  • Proven ability to deliver results in a rapidly changing and dynamic environment.

APPLY HERE

Google Cloud Security Architect

About the Role

Title: Google Cloud Security Architect- Remote (Anywhere in the U.S.)

Location: Remote

Job Description:

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Google Cloud Security Architect is responsible for designing, implementing, and securing our customers Google Cloud and Google Cloud SecOps infrastructure. This includes developing cloud strategies, architecting cloud solutions, and ensuring the security, scalability, and reliability of a Google Cloud and Google Cloud SecOps environment. The individual will operate primarily in a remote customer facing role with a focus on integrating cloud technologies into either an existing or new environment while providing expertise in cloud computing to drive business efficiency and innovation. Evaluates existing cloud infrastructure and recommends and or implements improvements and recommendations. Support can span both Google Cloud organizations, projects, landing zones, networking, security, and infrastructure through implementation of Google Cloud and Google Cloud SecOps best practices and infrastructure as code (IaC). Candidate will work with Infrastructure team members as needed to provide secure configurations within the Google Cloud and Google Cloud SecOps infrastructure.

Responsibilities:

Technical Capacit:

  • Architect and design Google Cloud environments with a “security first” mindset
  • Collaborates with IT security teams to implement and secure cloud resources, configure security policies, standards, and best practices
  • Develop and implement scalable and resilient cloud architecture solutions within Google Cloud and Google Cloud SecOps environments
  • Develop and implement migration strategies for local on premises hosted environment to Google Cloud organizations
  • Architect and secure Google Cloud, Cloud Identity
  • Create and implement migration plans for each infrastructure service, system, and/or application that will be transitioned to Google Cloud and Google Cloud SecOps as part of a migration project
  • Create architectural and data flow diagrams for hybrid cloud environments
  • Design and deploy infrastructure as code (IaC) using tools like Terraform, Cloud Deployment Manager.
  • Ensure systems, applications, and data meet high availability design principles and/or are replicated to meet organizational requirements for disaster and business recovery
  • Analyze and ensure that proper monitoring and alerting systems are in place for systems, services, and applications
  • Evaluate and recommend Google Cloud services based on business requirements and industry best practices
  • Collaborate with software developers, system administrators, and other stakeholders to integrate Google Cloud solutions into either new, or existing systems and applications
  • Ensure seamless interoperability between on-premises and cloud environments
  • Implement and enforce security requirements to protect Google-based systems and data
  • Defines and maintains Google Cloud policies including organizations, folder, project, and resources, Management, Cost Management, Security, Resource Consistency, Identity Baseline, Deployment Acceleration, etc.
  • Ensures compliance of architectural and engineering policies, standards, and procedures
  • Stays current with emerging cloud technologies and trends and advises on the adoption of new Google Cloud and Google Cloud SecOps features and services
  • Works closely with development teams to support DevOps practices and implement continuous integration and continuous deployment (CI/CD) pipelines
  • Leads technical discussions and presentations for internal teams as well as customers
  • Recommends strategies to streamline Google Cloud native technologies for effectiveness and efficiency, considering client needs.
  • Consistently produces work products in conformance with GuidePoint Security standards
  • Approaches problem solving collectively with senior staff and internal and external clients to achieve a mutually beneficial result
  • Ensures security operations implementation of Google SecOps SIEM and SOAR features.

Leadership

  • Participates in the development of the department’s strategic plans, training materials and tools
  • Effectively trains and mentors staff on new and emerging Google specific technologies
  • Demonstrates leadership, versatility, and integrity
  • Performs other duties and responsibilities as required

Requirements:

  • Minimum 8-10 years’ experience in enterprise cloud architecture in medium to large companies
  • Professional certification in Google Cloud, such as Google Cloud Security Professional, Google SecOps Technical, or similar preferred
  • Strong understanding of cloud computing technologies, business drivers, and emerging computing trends
  • Proficient in Google services, including but not limited to Compute, BigQuery, Kubernetes Engin, Cloud Storage, Security Command Center, Cloud Run, VPC, Vertex AI, IAM, etc.
  • Experience with cloud security, networking, and disaster recovery best practices
  • Strong knowledge of infrastructure as code (IaC) tools such as Cloud Deployment Manager (ARM) templates or Terraform
  • Experience with network security best practices and configurations
  • Strong troubleshooting skills and attention to detail
  • Strong written and verbal communication skills
  • Ability to solve technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
  • Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective working sessions

APPLY HERE

Senior Substation Designer

About the Role

Title:  Senior Substation Designer

time type

Full time

job requisition id

R-122584

Job Description

Why join us?

It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive.  We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis!

We are hiring! AtkinsRéalis seeks an energetic and highly motivated self-starter to join our team as a Senior Substation Designer. This opportunity can be fully remote within the United States or working hybrid out of one of our hub offices.

About Us

AtkinsRéalis is one of the world’s most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

How will you contribute to the team?

  • Work with engineers and designers to create detailed physical designs for substation projects, including electrical plans, elevations, grounding plans & details, conduit & trench plans & details, plan & profiles, and control building plans & sections.
  • Manage and execute multiple projects simultaneously, ensuring timely and successful completion.
  • Mentor and develop less experienced design team members and provide quality control review of design drawings.
  • Ensure compliance with industry and utility standards to produce new drawings and update existing drawings utilizing AutoCAD or MicroStation.
  • Support a variety of substation projects ranging from 4kV to 500kV for clients throughout the country.

What will you contribute?

  • At least 10 years’ experience in Design and/or Drafting disciplines with a background in Electrical substation design.
  • Associate or Bachelor’s degree in Drafting/Design preferred; minimum GED Diploma with drafting or electrical design training.
  • Physical substation design experience.
  • Experience working with AutoCAD and/or MicroStation.
  • Ability to work independently with limited direction and oversight.
  • Legally able to work within the United States for any length of time.
  • Strong written and verbal communication skills, fluent in English language.
  • Regular, reliable availability in remote role.
  • Work productively and meet deadlines timely.
  • Work during normal operating hours to organize and complete work within given deadlines.
  • Willing to work overtime and weekends depending on project needs.

APPLY HERE

Director of Content Marketing Growth Marketing

About the Role

Title: Director of Content Marketing (Growth Marketing)

Location: United States

Type: Full-Time

Workplace: remote

Category: Marketing

Job Description:

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

Role Overview:

Outreach is looking for a Director of Content Marketing to help develop and drive a best-in-class full-funnel content acquisition strategy. This role will be a key leader within Outreach’s Growth Marketing team, responsible for delivering content programs that grow our reach and convert readers into prospective customers.  

Our ideal candidate has a record of accomplishment of delivering revenue and content-led growth goals and is committed to developing a high-performing team of content creators and SEO strategists.  

Location: Remote within the US

Your Daily Adventures will Include:

  • Develop and deliver a differentiated content marketing strategy that supports Outreach’s business objectives, with SEO best practices at its core.  
  • Actively mentor and manage a team of content marketers, as well as oversee outside agencies.  
  • Measure content performance and identify optimization opportunities aligned to growth marketing goals.  
  • Build a content calendar that encompasses both production and distribution strategies, ensuring an organized and efficient publishing process.  
  • Regularly and transparently communicate the impact of your team’s work across all levels of the organization.  
  • Experiment, try new ideas, and determine the best ways to help us hit our traffic and conversion goals.  

Our Vision of You:

  • You know how to optimize revenue impact. You’ve built content growth models to gauge the varying impact of topics/initiatives on traffic and lead capture, through downstream revenue generation.  
  • You understand SEO fundamentals. We don’t expect you to be the in-house expert, but you can apply keyword research into content planning and ensure your team follows on-page best practices.  
  • You’re a growth marketer. You have a record of accomplishment of delivering organic growth goals (traffic, acquisition, etc.). You use data to communicate the value of your work. If you see yourself as more of a brand marketer, this is not the role for you.  
  • You’re comfortable digging into data. If the analysis does not exist, you can create your own reports or collaborate with BI and Operations colleagues to surface key insights.  
  • At least 7 years of experience in content marketing, including leading content production and distribution. Preferably in B2B or PLG SaaS.  
  • A proven ability to deliver growth goals (e.g. inbound acquisition) and measure content performance related to organic traffic and website conversion.  
  • Growth marketing mindset with a deep understanding of key content marketing frameworks, marketing tactics, and the B2B marketing funnel.  
  • A startup mentality and comfort in navigating ambiguity. 
  • Experience overseeing a team and balancing long-term investments with iterative experimentation and learning 

APPLY HERE