by Ronald Barron | Feb 6, 2025 | Uncategorized
About the Role
Title: TouchNet OneCard Client Support Specialist
Location: Chattanooga United States
time type : Full time
job requisition id : R0058676
Job Description:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provides support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization’s customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.
$23 – $25 hourly
The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors
What Part Will You Play?
- Receives routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); assists with reviewing information to define the problem and determines the ultimate impact. Documents and/ or generates CSHD ticket for tracking purposes, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/ external client issues as directed.
- Assists with providing initial/ basic technical support (e.g., resetting passwords for multiple applications) for internal/ external client problems and with basic services related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in depth knowledge. Becomes familiar with company systems/ client operating systems while observing external and internal client meetings.
- Verifies systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assists with monitoring critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables.
- This position can be worked either remotely or onsite at our Chattanooga offices.
- Monday – Friday 8am – 5pm
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
- Basic Windows Operating System knowledge and understanding & exposure to SQL.
Preferred Qualifications
- Bachelor’s Degree
- Computer science or technical field
- Typically Minimum 2 Years Relevant Exp
- Help desk; POS (Point of Sale) Terminal experience
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Communication Skills – Excellent communication skills
- Problem Solving Skills – Must be able resolve merchant issues or coordinate issue resolution
- Analytical Skills – Must be able to analyze problem as it is described over the phone and determine best solution
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by Ronald Barron | Feb 6, 2025 | Uncategorized
About the Role
Title: Medical Economics Consultant
Location: Remote – United States
Medical Economics Consultant
Location Remote, United States
Primary Job Function Medical Management
ID**38635
Job Description:
Your career starts now. We’re looking for the next generation of healthcare leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation’s leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Responsibilities:
The position of Medical Economics Consultant reports to the Manager of Medical Economics & Business Process within Actuarial Analytics. This position is primarily responsible for developing large reporting layers, reports, executive decks, & enhanced metrics for our Total Cost Of Care (TCOC) revenue & expense review process. Additional responsibilities include meeting the business on actionability from insight by helping develop High Value Opportunities (HVO’s) that are in the millions of dollars in savings/revenue added & validating ongoing initiative savings methodology & accounting. Consultants have technical backgrounds & will create tools & reports that draw on disparate datasets and follow departmental infrastructure & practices in order to generate a complete picture of our medical expense & revenue trends for primarily Medicaid by member cohort & claim category through the use of industry-standard KPI. Consultants are expected to work with operational matrix partners to understand business processes in place to ensure reporting relevancy in addition to presenting findings to leadership in a clear & concise manner. Technology competencies include Azure Databricks, SAS, Python, MS SQL Server, Tableau, MS Power BI, Excel Data Models, or equivalent technologies.
Education/ Experience:
- Bachelor’s Degree in Actuarial Science, Economics, Computer Science, IT, IS, or a related field strongly preferred OR equivalent combination of education and work experience will be considered.
- 1 to 3 years experience working in Medical Informatics, Medical Economics, or related analytical positions at Managed Care Organizations.
- Excellent communication skills
- Understanding of enterprise approaches to either MS SQL Server & related RDBMS technologies or MS Azure & related cloud computing data lake solutions
- Mastery of SQL
- Experience creating mega reporting projects & associated infrastructure from master data layers to enhanced clinical metrics that drive action.
- Strong knowledge of the anatomy of healthcare claims and/or encounters
- Strong knowledge of health informatics terminology & classification schemes, i.e., CPT codes, ICD-10 dx, common groupers like DRGs, CCS, etc.
- Strong knowledge of industry-standard population health & quality KPIs, i.e., utilization per thousand, readmission rates, HEDIS metrics, etc.
- Strong knowledge of Excel
- Experience in a visualization tool like Power BI or Tableau
- Some knowledge of SAS or Python
- Strong interest in Medicaid
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by Ronald Barron | Feb 5, 2025 | Uncategorized
About the Role
Title: Senior UX/UI Designer -Digital eCommerce (Remote)
locations
Chicago, Illinois
Peoria, Illinois
Irving, Texas
time type
Full time
job requisition id
R0000285876
Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
As a Sr. UX/UI Designer for eCommerce, you will be a major contributor to the development and optimization of our eCommerce experiences across a multitude of technology platforms. Through ability to design frictionless digital experiences, you will help empower Caterpillar customers to purchase the products they need to manage their business more efficiently.
With a focus on top-notch UI design and specification, this position will be responsible for delivering great user experiences for the developers, and product owners, who use our solutions to drive business results.
This position will work with stakeholders, vendors, and partners, visualizing customer needs to build user experience strategy by applying human-centered design. Must have strong experience delivering strategic digital experiences across various digital channels.
What You Will Do:
- Create the highest quality UI designs
- Coach proper design practices
- Advocate for design throughout the process
- Contribute to the eCommerce strategy and roadmap
- Advocate for user centered design through partnership with the UX research team
- Envision and execute user experience improvements
- Conceptualize and communicate design ideas to stakeholders of all levels within an organization.
- Create wireframes, user flows, visual design assets, and interactive prototypes/high fidelity mockups.
- Build the cross-functional community by planning and facilitating regular share-outs, Q&As, and Design workshops
- Partner with UX research to maintain an aligned understanding of the current-state user experience, while continuously discovering opportunities to improve it
- Understanding of overall customer needs and ability to have a holistic view of design and user experience; ability to deliver on short-term needs that fit into long-term vision.
- Familiarity with design sprints and the agile methodology.
- Actively and constantly collaborate with other employees including product owners, other designers, web and mobile engineers, quality-assurance engineers, leadership, and more.
- Functions as enabler for individuals, who may or may not have worked together before, to solve a business problem or create critical experience(s).
- Pull input from the whole team to formulate decisions and develop the output for the job/project.
- Provide a supportive work environment for the team.
- Mentor, coach, and develop others.
- Manage one’s own development.
- Interact with people from diverse technical and cultural backgrounds.
- Work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations.
- Decisions may affect the job/project team, the division or business unit, suppliers, both internal and external customers, and the market.
- Decisions may impact the entire product, process or factory, warranty, sales, and customers’ perceptions, and can cause an evolutionary change in the customer experience.
Expectations demand that jobs/projects be completed on time, independent of the hours required. Acknowledging trade-offs between time, resources and quality and raising the customers’ and management’s awareness of those trade-offs is essential. This role may be asked to travel internationally to collaborate with Caterpillar’s global UX design teams.
What You Will Have:
Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Computer Software Industry: Knowledge of computer software industry; ability to understand future products, vendors, technologies, issues, and trends and directions.
Web Software Design: Knowledge of web software design; ability to design, develop, maintain and enhance web-based or web-enabled software.
Human-Centered Design (HCD): Knowledge of Human-Centered Design model, principle, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution which truly meets their needs effectively.
User Experience Design: Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
User Interface Design: Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client’s desktop workstation.
Web Trends & Directions: Knowledge of web trends; ability to utilize a variety of web information and technical tools to apply web developing trends within the organizational infrastructure.
Considerations for Top Candidates:
- Requires a four-year college degree in Graphic, Interaction, Industrial, New Media or related Design, HCI (Human Computer Interaction), human factors/ergonomics or a related field OR equivalent working experience
- 5+ years of experience designing digital eCommerce products on a variety of platforms, including web and mobile (iOS and Android) is required.
- Experience in Information Architecture, Interaction Design, UI Design, UX Research, Customer Experience and/or User Experience is desired.
- Experience within B2B eCommerce with specific knowledge of onsite Search, and B2B buying/shopping patterns
- Exceptional design skills, production value and attention to detail are required.
- Requires proficiency with Figma. We use Figma as our primary design tool, along with its enterprise design system library tools.
- Experience with user interface design patterns and standard UCD methodologies across multiple platforms is required.
- Requires ability to listen to customers and stakeholders to visually design new products and features.
- Results-driven self-starter with a unique combination of technical knowledge, business acumen and strong general and emotional intelligence.
- Deep knowledge of UX industry standards, usability, accessibility, trends in web and app design.
APPLY HERE
by Ronald Barron | Feb 5, 2025 | Uncategorized
About the Role
Title: Senior Systems Engineer, Oracle EPM
Location: Atlanta United States
Job Description:
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams – People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more – provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
We are seeking a Senior Systems Engineer – Oracle EPM Planning to play a pivotal role in driving the success of Block’s financial planning and analysis initiatives. You will bring deep technical and functional expertise in development and sustenance of EPBCS, EPCMCS and reporting services. In this role, you get to be both a thinker and a doer. That is, you will bring leading technology practices to the business; explore best-fit architectures; define implementation strategy, scope and deliver solutions. You will also liaison with integrations and data engineers to land a holistic solution that will be a combination of systems, integrations and data. Collaboration with stakeholders to improve processes and optimize business operations using the EPM suite of solutions is also a key responsibility.
You Will
- Architect and design robust solutions, keeping user experience and scalability in mind.
- Develop a roadmap to optimize existing systems architecture and propose leading practices to deliver business value.
- Gather and translate business requirements into technical specifications.
- Lead the implementation of EPM Planning modules, including Operating Expense, Gross Margin, Headcount, and Compensation planning.
- Develop and maintain EPBCS Business Rules, Forms, and BSO cubes.
- Configure and support integrations between EPM and other systems using EPM Agent, Data Management, Python, Groovy, and SQL.
- Develop and maintain data models to support EPM planning and reporting.
- Guide users on data reporting processes and leverage Oracle AI capabilities (IPM) for predictive planning.
- Collaborate with stakeholders to identify and implement process improvements using EPM solutions.
- Train users on existing system processes and best practices.
- Provide day-to-day production support, technical documentation, and operational procedures.
- Stay updated on emerging EPM technologies and trends.
You Have
- 7+ years of experience with Oracle EPM Planning modules.
- Strong technical skills in EPM architecture, design, and implementation.
- Proven ability to collaborate with users and understand their business requirements.
- Experience in data modeling, reporting, and process improvement.
- Knowledge of EPM concepts, accounting principles, and financial planning
- Experience with FCCS and EDM.
- Knowledge of Python, Groovy, and SQL.
- Experience with Oracle AI capabilities (IPM)
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by Ronald Barron | Feb 5, 2025 | Uncategorized
About the Role
Title: Lead Solutions Integration, Cybersecurity
Location: Remote United States
Job Description:
Auto req ID: 23161
Title: Lead Solutions Integration, Cybersecurity – Remote
Job Function: Information Technology
Location: Remote
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?
We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent – wherever they may be.
This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.
Job Summary
The Lead Solutions Integrations – Cybersecurity will help define cybersecurity strategies, guide the identification of cybersecurity capabilities as well as drive the decisioning of accompanying technology selections to protect Harley-Davidson. This role will lead the evaluation and selection of technology that strengthens our security posture while also ensuring alignment with needed business capabilities across the enterprise. The Lead Solutions Integration -Cybersecurity is expected to have deep knowledge and past experience in the design, configuration and engineering of cybersecurity solutions. This role will act as a technology thought leader, and trusted advisor in the support of the company’s evolving cybersecurity capabilities and services.
Responsible for designing architecture for Harley-Davidson at the enterprise level. This role will work collaboratively with the CISO department to shape the vision and strategy of cybersecurity for Harley-Davidson. This role will work closely with IT and business functions to anticipate, identify, and solve cybersecurity related challenges.
Job Responsibilities
- Lead & mentor the H-D organization on cybersecurity capabilities, related architecture, and solutions.
- Guide the extended enterprise architecture team through the creation and publishing of cybersecurity roadmaps principles, frameworks, policies, and standards aligned to business and HDI Technology Strategy.
- Lead solution architects and technical experts to align to enterprise level architecture frameworks for cybersecurity functions such as IAM, network security, data protection and application security on strategic business projects and programs.
- Work with project and technical teams to ensure security requirements are embedded in all layers of IT infrastructure and applications.
- Lead the adoption of cybersecurity technologies across all IT stakeholders in support of strategic planning and innovation.
- Lead the solution design of cybersecurity systems and have the ability to “roll up the sleeves” to help the CISO team with technical challenges if necessary
- Research and consult with Sr Leadership to align enterprise plans with strategic architecture direction.
- Consult with Sr H-D stakeholders and program management on planning for emerging cybersecurity needs.
- Define and document domain strategies, target architectures as well as innovation opportunities.
Education Requirements
- High School Diploma or equivalent required.
- Bachelor’s Degree Preferred.
- A Bachelor’s degree in Information Systems, Computer Science or a related technical discipline highly preferred.
Experience Requirements
Required
- Typically requires a minimum of 8 years of related experience.
- Broad technology knowledge of cloud-based architecture/platforms and core manufacturing applications (ERP, CRM, SRM, PLM) and related platform vendors.
- Expert skills in cybersecurity for hybrid and multi-cloud infrastructures
- Expert skills in security at least two of the following areas:
- Identity and access management
- Platform protection
- Security operations
- Data security
- Demonstrated experience in using various methodologies for building security architectures across hybrid environments (on-prem/cloud, etc.)
- Demonstrated experience in technical security engineering for hybrid environment cybersecurity solutions in IAM, network security, data protection and application security.
- Demonstrated experience in setting and influencing company-wide strategic architecture/technical direction.
- Demonstrated experience in the development of architecture for business programs/projects. Provide training, mentorship, and ongoing support of architecture best practices to all stakeholders.
- Demonstrated experience in establishing architecture technology standards.
- Strong analytical and problem-solving abilities.
- Strong interpersonal skills both written and verbal and able to effectively operate with executives, within a matrix organization, geographically distributed, and across different time zones.
- An adaptable personality type, with ability to multi-task in a fast paced, ever changing technical environment is required.
- We need a clear crisp communicator across all levels of the organization and someone that can lean into continuous improvement, continuous learning and staying close to an ever-evolving industry, changing business needs and threat landscapes.
Preferred
- Microsoft Azure Certified Security Architect
- Experience with EA Tools, enterprise architecture repositories and meta-modeling and Microsoft security-based technologies.
- Certification or experience with enterprise architecture methodologies and frameworks, such as TOGAF, Zachman, or FEAF.
- ITIL Foundation level certification.
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