by Ronald Barron | Feb 7, 2025 | Uncategorized
About the Role
Title: Customer Support Specialist
Location: US-Remote
Company Description
At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.
Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.
JOB SUMMARY
The Customer Support Specialist I/II’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers.
ESSENTIAL DUTIES AND RESPONSIBILITES:
· Resolve customer technical issues effectively and efficiently through multiple support channels
· Communicate with customers professionally and consistently on issue status and resolution
· Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
· Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
· Build and foster positive working relationships across the team and company
· As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
· As needed coordinate phone calls or virtual sessions with customers to troubleshoot effectively
· Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
· Conduct all business in accordance with Higher Logic policies and procedures.
· All other duties as assigned.
KNOWLEDGE AND ABILITIES REQUIRED:
· Basic understanding of or a willingness to learn Higher Logic’s Product Suite
· Critical thinking and troubleshooting skills
· Effective prioritization and triaging skills to manage multiple customer inquiries
· Basic understanding or willingness to learn HTML & CSS
· Basic knowledge or a willingness to learn standard web technologies, browsers and web applications
· Excellent verbal and written communication skills
· Exceptional customer service skills
APPLY HERE
by Ronald Barron | Feb 6, 2025 | Uncategorized
About the Role
Title: Senior Frontend Engineer – HTS / Stays (100% remote)
Location: US
Type: Full-Time
Workplace: remote
Category: Engineering
Job Description:
About the job
About the job
Did you know that Hopper technology powers some of the largest travel portals in the world? Our Hopper Technology Solutions (HTS) platform is the engine that drives travel purchases for major brands like Capital One, Commonwealth Bank of Australia, Nubank, and many more!
HTS is growing fast, and we need your help to accelerate our journey even further!
We are looking for a Frontend Engineer who can do more than just build—someone who can help architect, optimize, and scale. In this role, you won’t just develop features; you’ll help define the foundations for scalable, high-performance travel portals.
You will work on a next-generation lodging, car, and packaging platform, helping top brands drive ancillary revenue while enabling Hopper to grow exponentially. We seek an experienced React engineer passionate about building world-class user experiences and reducing long-term maintenance overhead.
Our ideal candidate is not just a strong coder but a problem-solver—someone who can balance reusable white-label solutions with tailored customizations for our partners. You’ll have a seat at the table, working closely with product, design, and engineering peers to shape the architecture that powers multiple portals at scale.
What would your day-to-day look like:
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- Work with a group of top-tier engineers in a low-process environment powered by trust and autonomy
- Drive decisions and consensus asynchronously with thoughtful documentation
- Ship fast. Learn fast. Repeat. Build new features from top to bottom…from UX to database
- Architect scalable front-end solutions that allow us to efficiently launch new portals.
- Work directly with PMs and business partners to help define and refine our roadmap. Your voice matters.
- Collaborate cross-functionally with a diverse group of people, giving and receiving feedback for growth
An ideal candidate has:
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- Deep expertise in React (functional components, hooks, performance optimizations, server-side rendering, hydration, and advanced state management).
- Extensive experience with complex state management (React Context, Redux, Zustand, or similar).
- Advanced CSS knowledge (SCSS, CSS-in-JS, Tailwind, animations, and handling browser quirks).
- Proficiency in TypeScript, with experience developing and maintaining enterprise-scale applications.
- Experience optimizing frontend performance (lazy loading, code-splitting, caching strategies, Lighthouse optimizations, etc.).
- Strong understanding of frontend architecture and how to design scalable, maintainable systems.
- Familiarity with SSR and static site generation (e.g., Next.js) for SEO-friendly experiences.
- Experience working with backend APIs (GraphQL, REST) and handling data-fetching strategies efficiently.
- Bonus: Familiarity with backend systems and cloud platforms (GCP, AWS, etc.) is nice to have, but not mandatory.
- A passion for writing testable code—knowing what to test, what not to test, and what kinds of tests matter in front-end applications.
APPLY HERE
by Ronald Barron | Feb 6, 2025 | Uncategorized
About the Role
Title: Lead Web Developer
Location: Remote, San Francisco Bay Area
Type: Full Time
Workplace: remote
Category: Corp Comms & Marketing
Job Description:
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance – helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here.are you ready to achieve remarkable with us?
About the Team
Through bold storytelling, data-driven insights, and market-defining campaigns, we engage buyers and customers with the frameworks, strategies, and content they need to run revenue with precision. We shape Clari’s category leadership, build momentum with high-impact PR and analyst engagement, and drive demand through best-in-class digital and in-person experiences. From pipeline generation to brand awareness, our team creates the most compelling content, thought leadership, and customer stories that showcase how the best revenue teams win.
About the Role
At Clari, you’ll work closely with a team of marketers, designers, and developers to build new features and optimize existing features for our global web properties, including clari.com. Reporting to and collaborating with the Sr. Website Marketing Manager, you will play a pivotal role in defining, architecting, and building both a website for Product-Led-Growth, and a Web Operations function that serves all Clari stakeholders.
While we don’t expect you to be an expert in all technologies and tools, a key aspect of this role will be the application of your technical and problem-solving skills to overcome cross-functional challenges across the full marketing stack. From code development, to deployment pipeline, to integration with our other Marketing systems, you will help define best-practices, establish governance, and build solutions that meet and exceed stakeholder expectations with agility, usability, and quality in mind.
This is a fully remote opportunity and can be worked from any location in the United States.
Responsibilities
- Fluency and efficiency in all front-end technologies used for dynamically-driven content-management systems, and for headless/static environments, including: HTML, SASS/CSS, and PHP; as well as JS, Vue/React, etc.
- Experience with Optimizely/Episerver and development for Azure, .NET and ASP environments. Fluency in C# and back-end infrastructures.
- Further experience and working knowledge of other dynamic CMS systems (such as WordPress, Drupal, etc) as well as headless/static frameworks and workflows.
- DevOps: mastery of code pipeline and deployment methodologies and tools: GIT, CI/CD, etc. Establish and own best-practices for the security and scalability of web-application assets.
- Advanced ability to translate design, functional, and IA-requirements to scalable CMS components and structures.
- Familiarity with modern Design and Content tools, workflows and formats; Figma, Markdown, SVG, Lottie, etc.
- Thorough understanding of UX-principles that put the user first, how to translate Brand principles into scalable Design Systems, and how to translate user-stories to deliver coded components. Ability to collaborate with Designers and CMS-stakeholders to create wireframes, scope technical implementations, and distill requirements down to scalable components that align with the Brand principles.
- Expertise and experience solving end-to-end technical issues across the full marketing stack, including Consent Management Platforms (like OneTrust), Marketo, SFDC, Google Tag Manager, GA4, and other Business-Information integrations such as Tableau and Looker.
- Coach/Player approach to content-publication: inform and guide stakeholders about application of design system components, assist/train content-producers on the use of the CMS; also ready and able to QA and build/publish content as needed.
Qualifications
- You are able to work independently and efficiently in situations of ambiguity; you know when to check in for alignment before wasting cycles, and when to drive forward to a finished product that will pass stakeholder reviews.
- Proactive approach to site security and technical performance.
- Able to identify both high-yield projects and opportunities, and also demonstrate the fortitude to drive through routine housekeeping requirements with efficiency and a high attention-to-detail.
- Strong verbal and written communication skills with a knack for explaining complex technical concepts to marketers, designers, and other stakeholders.
- Demonstrable experience onboarding cross-functional teams to CMS workflows, especially during large-scale projects or transitioning teams to new systems.
APPLY HERE
by Ronald Barron | Feb 6, 2025 | Uncategorized
About the Role
Title: Data Analyst
Location: Los Angeles CA US
Type: Contract
Workplace: Fully remote
Job Description:
Sawhorse Productions is a Los Angeles based, Award winning full-service creative studio turning ideas into unforgettable experiences through captivating branded content, viral social moments, and groundbreaking interactive experiences. We partner with industry-leading brands, artists, and studios such as Walmart, Google, NBCU, Fanatics, Toyota, Pepsi and Alo to deliver industry leading, innovative multi-platform content. At Sawhorse, we believe in fostering a culture of collaboration, creativity, and relentless excellence while shaping the future of digital storytelling.
Our releases include:
- Walmart Discovered – 2024 ADDY Winner
- Alo Sanctuary
- Beetlejuice Escape the Afterlife
- Lamborghini Lanzador Lab – 2024 Telly Winner
- Elton John’s ‘Beyond The Yellow Brick Road’
- Olivia Rodrigo
- Fashion Klossette
- And numerous digital fashion releases on web3 platforms
Sawhorse Productions is looking for a Data Analyst to join our Interactive Department and dive deep into game analytics and shape the future of interactive experiences. In this role, you’ll extract and interpret data from Roblox games to optimize gameplay, enhance player engagement, and drive strategic decision-making. You’ll work closely with game designers, developers, and product teams to uncover trends, identify issues, and implement data-driven solutions that improve performance and monetization.
Requirements
- Extract and interpret game data: Use SQL queries to retrieve and analyze large datasets from Roblox games, identifying trends in player behavior, engagement, and monetization.
- Uncover and solve game design issues: Detect imbalances, exploits, and engagement drop-offs (e.g., currency hoarding, level skipping) and collaborate with developers to create effective solutions.
- Optimize game performance and engagement: Leverage data-driven insights to enhance game mechanics, UI/UX, and overall player experience.
- Design and execute A/B testing: Run controlled experiments to measure the impact of new features, gameplay adjustments, and content updates on player retention and monetization.
- Support live-service updates: Identify key engagement trends between updates and develop strategies to maintain player interest over time.
- Track and improve monetization strategies: Analyze in-game purchases, player progression, and economic trends to maintain a fair and engaging game economy.
- Develop real-time analytics dashboards: Create clear, interactive reports using Tableau, Power BI, or similar tools to track key performance indicators (KPIs).
- Ensure data accuracy and integrity: Implement validation processes to maintain clean, reliable datasets and troubleshoot discrepancies in analytics.
- Present actionable insights: Translate complex data into clear recommendations for game designers, developers, and marketing teams to align data-driven insights with business goals.
- Work cross-functionally: Partner with game designers, developers, and marketing teams to ensure data-driven decision-making aligns with player engagement strategies.
- Stay ahead of gaming analytics trends: Research industry best practices, new data tools, and emerging trends to enhance Sawhorse’s analytics capabilities.
- Monitor competitor performance: Conduct benchmarking research to understand market positioning and identify opportunities for improvement.
Qualifications
A strong candidate for this position should have the following qualities:
- Proficiency in SQL and database management: Ability to write complex queries, extract insights, and handle large datasets efficiently.
- Experience with game analytics tools: Familiarity with analytics tracking systems for gaming platforms, preferably Roblox Studio, Luau scripting, and custom event tracking.
- A/B testing and statistical analysis expertise: Understanding of hypothesis testing, experiment design, and interpreting results to drive decisions.
- Data visualization & reporting: Experience using Tableau, Power BI, or similar tools to create clear, insightful reports and dashboards.
- Strong understanding of game design principles: Passion for gaming with a deep understanding of player psychology, engagement loops, and monetization mechanics.
- Experience in live-service game analytics: Ability to track engagement patterns, optimize player retention strategies, and adapt to evolving gameplay dynamics.
- Background in game economy balancing: Knowledge of virtual economies, currency sinks, and in-game purchasing behaviors.
- Ability to translate data into actionable insights: Strong analytical skills with a keen ability to identify trends and recommend improvements in game design and player engagement.
- Exceptional communication skills: Ability to present complex data findings in a clear, digestible way to both technical and non-technical teams.
- Self-starter with a proactive mindset: Ability to work independently, identify problems, and develop creative data-driven solutions with minimal direction.
Nice to Have’s
- Experience with mobile gaming analytics: Knowledge of data tracking and analysis for free-to-play mobile games.
- Scripting or coding experience: Familiarity with Python, R, or other statistical programming languages for advanced data analysis.
- Experience working on user-generated content platforms: Roblox preferred, but experience with UGC gaming platforms is a plus.
- Knowledge of AI in gaming: Understanding how AI and machine learning can enhance player experiences and game optimization.
APPLY HERE
by Ronald Barron | Feb 6, 2025 | Uncategorized
About the Role
Senior People Business Partner
locations
USA – Remote
Full time
The Senior People Business Partner collaborates with the Commercial Operations and Marketing organizations to develop and deliver strategic talent management programs and solutions, ensuring alignment with their business goals. Responsibilities include employee relations, change management, employee engagement, coaching, retention, compensation and talent management. As a trusted advisor, the Senior People Business Partner plays a critical role in fostering Workiva culture by promoting open communication, effective teamwork, and strong employee relations practices.
What You’ll Do
- Partner with organizational leadership to proactively identify and address organizational needs, assess talent landscape, and leadership development to accelerate the achievement of business objectives and drive engagement
- Collaborate with the People and Culture team to align and deliver effective solutions for organizational needs and talent strategies
- Support organizational design decisions and contribute to change management and communication plans
- Analyze data, metrics, and trends with Commercial Operations and Marketing leaders to make informed decisions
- Implement employee engagement activities for the Commercial Operations and Marketing organization
- Coach management on employee relations, conflict resolution, policy interpretation, and management principles; Provide guidance and coaching on performance-related matters
- Conduct investigations and resolve employee issues while ensuring legal compliance and mitigating risk
- Foster an employee-centric culture, encouraging open and transparent communication
- Ensure that diversity, equity, inclusion, and belonging principles are woven into all People and Culture programs and solutions
- Actively promote Workiva’s values and principles as a foundation of company culture and behavioral expectations for every employee
What You’ll Need
Minimum Qualifications
- Undergraduate degree or equivalent combination of education and experience in a related field
- 6+ years progressive responsibility in human resources disciplines including employee relations, change management, compensation, organizational development, and performance development
Preferred Qualifications
- Previous experience supporting Commercial Operations or Marketing organizations in a People Business Partner role or closely related function
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification
- Experience in a global high-growth software company
- Knowledge and understanding of HR practices, laws, and regulations
- Demonstrated ability to build trust and credibility with key business partners and all levels of employees across the company
- Proven ability to coach, provide guidance, and influence
- Experience executing strategic initiatives and operational plans
- Ability to drive collaboration across all levels with the ability to bring together stakeholders that can create solutions
Travel Requirements & Working Conditions
- 25% travel
- Reliable internet access for any period working remotely and not in a Workiva office
APPLY HERE
