Customer Relationship Management Technical Analyst

Customer Relationship Management Technical Analyst

Employer: Armstrong World Industries, Inc.

What does it mean to work at Armstrong?

  • It means being immersed in a supportive culture that recognizes you as a key player in Armstrong’s future.
  • We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you’ll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other’s strengths and allow for different work styles to build engagement and satisfaction to deliver results.
  • As our Customer Relationship Management (CRM) Technical Analyst, you will be responsible for participating in a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support, and maintenance on a variety of software and network products in an information technology environment.
  • You will primarily be focused on project-based work leading to the development and deployment of new services.

What you’ll be doing:.

  • Manages, builds, and maintains processes in the Saleforce.com CRM cloud platform, supporting sales, service, and marketing processes.
  • Leads/participates in the design, development and enhancement of business specific custom and standard applications.
  • Leads/participates in requirements gathering to provide technical guidance on systems options and solutions.
  • Leads/participates in the configuration/development changes in the CRM environment (e.g., writes functional specifications, performs and/or coordinates testing, obtains customer approvals and supporting documentation and supports promotion of code/configuration to production) to meet the company’s business objectives.
  • Manages/coordinates medium and small systems or business projects.
  • Supports, researches, analyzes, develops and documents new and existing processes, procedures, and solutions to meet business needs.
  • Supports the development and management of relationships with vendors in concert with manager and Supplier Relationship Management (SRM) process.
  • Leads/participates in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
  • Leads/participates in integrated systems planning and recommends new or different technologies which will enhance current systems and support overall corporate and business goals.
  • Establishes/maintains lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems, and resolution.
  • Provides technical consultation to business partners and IT management to ensure development of efficient infrastructure utilizing established standards, procedures, and methodologies.
  • Assists in the recruitment and selection of project resources, as required.
  • Works collaboratively with management and colleagues to identify and prioritize projects in the portfolio associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies through developing business cases that include options, recommendation, cost/benefit, and risk analysis.
  • Researches and evaluates new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs.
  • Assists managers, architects and analysts in the creation and maintenance of multi-year functional roadmaps for assigned disciplines.
  • Contributes to the development of tactics, planning and execution of initiatives to support IT services.
  • Maintains technical documentation and process topology to ensure alignment between the business strategies and the technology roadmap.
  • Serves as analyst and developer on projects to extend, enhance, and create new capabilities in areas of specialization.
  • Works within system development life cycle methodologies including Agile.
  • Provides estimates for new project work.
  • Develops understanding of relevant business process. Provides analysis relative to process improvement with consideration to industry and system best practices.
  • Provides support and maintenance for assigned areas.
  • Drives continuous process improvement related to operational aspects the environments.

What will make you successful:

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering, or a related field preferred.
  • 5+ years of experience in systems development.
  • Salesforce.com development experience, including Apex classes and triggers and Visual Force.
  • Proficiency with Microsoft SQL server (3+ years), including queries, stored procedures, and triggers.
  • Ability to design and develop integrated processes associated with Account and Contact Management, Opportunity Management, Price Management, Case Management, Contact Centers and Marketing Fulfillment processes, including customer-facing user experiences.
  • Ability to translate technical details in business language.
  • Ability to build relationships and willingness to communicate with customer groups.
  • Statistical, analytical, and problem-solving ability in estimating the financial impact of application and business process alternatives.
  • Broad working knowledge of infrastructure support principles.
  • Demonstrated ability to comprehend and share strategy, vision and direction and to embrace and facilitate change
  • Working knowledge of a DBMS and data structures.
  • Ability to leverage existing resources to maximize technology investments.
  • Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms

Desired Experience:

  • Working knowledge of technology architecture preferred in a manufacturing environment
  • Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing)
  • Salesforce certifications to include: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified User Experience Designer and/or Salesforce Certified Platform Developer

Why should you join Armstrong World Industries?

  • Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.
  • At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.
  • For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.
  • We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play.
  • It’s an exciting, rewarding business to be in, and we’re committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

“Bringing our Purpose to Life” – lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.

APPLY HERE

Site Reliability – DevOps Engineer II

Site Reliability – DevOps Engineer II

Employer: Cox Automotive

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

This position is remote/work from home and can be located anywhere on the East Coast.

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity and how you can continue to make your mark with Cox.

Team Overview:

As a DevOps/Site Reliability Engineer, you will work with multiple software engineering teams focused on building, running, and monitoring multiple, fault-tolerant systems on-prem and in the cloud. You will collaborate with some very smart people, focusing on performance and reliability, while increasing the resiliency of our applications. The ideal candidate for this position would be someone who will be comfortable with the investigation into how the software performs, network traffic flows and service interaction. If you love to figure out how all the pieces are put together and interact in a complex environment, have a passion for trouble shooting, root cause analysis, innovating in the newest technologies, and enjoy building solutions for resiliency and “always available” applications, we want to talk to you.

What You Get To Do:

  • Work with product managers and software engineers to increase the scalability, reliability, and performance of our systems
  • Think at scale, with a focus on ensuring stability and maximizing the performance of services you own
  • Take advantage of cloud computing capabilities using Amazon Web Services (AWS)
  • Participate in service capacity planning and demand forecasting, software performance analysis and system tuning
  • Roll up your sleeves to troubleshoot problems across the entire stack: hardware, network, datastores, and application – and build automation to prevent problem reoccurrence
  • Identifying underlying root causes and work with engineering teams to fix and/or provide recommendations or solutions for long term permanent fixes to critical production issues
  • Take ownership and strive to do work you’re proud of. You believe in spreading (and acquiring) knowledge through mentorship and collaboration
  • Develop effective documentation, tooling, and alerts to both identify and address reliability risks.
  • Participate in on-call rotation with other members of the Software Engineering team.

Qualifications:

  • Bachelor’s in Computer Science or related field, or equivalent experience.
  • Experience programming in Java, Spring, ORM (JPA, Hibernate), Web Services (RESTful, SOAP), JavaScript
  • Experience with HTML5 and CSS3 web standards.
  • Knowledge of web libraries and frameworks, such as Angular, React, Typescript, SCSS, and Bootstrap.
  • Solid Windows and Linux experience
  • Using distributed version control system experience (Git preferred) to check-in code, branching, merging, pull request, code review, etc.
  • Familiarity with configuration management and infrastructure as code (IaaC) tools such as Ansible, Terraform or CloudFormation
  • Knowledge of CI/CD best practices and tools such as AWS CodeBuild, Jenkins and Team City
  • Experience designing and delivering secure, high performance and highly available cloud services
  • Experience working with partners to define and track SLIs, SLOs and SLAs using metrics and monitoring to ensure the objectives are met or exceeded
  • Strong understanding of networking and DNS
  • Experience working with container technologies such as Docker, Rancher, Kubernetes

We’d Love to See:

  • Someone who sees technology as a hobby and not work, you enjoy taking things apart and then putting them back together to improve them
  • Experience with monitoring, analysis, and alerting tools like New Relic, Splunk and OverOps
  • Experience building infrastructure and supporting applications in AWS using services such as Elastic Beanstalk, Lambda, EC2, ECS, S3, SNS, Aurora, RDS, DynamoDB
  • Understand and practice cost containment and Game Day activities You thrive on technical challenges and take pride in solving them
  • Deliver insightful recommendations in a concise, and persuasive manner
  • Strong interpersonal and communication skills with a focus on customer service

APPLY HERE

Senior Manager Software Development

Senior Manager Software Development

Employer: Emerald Expositions

This position is eligible for remote work in the US

Elastic is seeking a Sr. Software Development Manager to lead product transformation for our development team. Powered by Emerald, Elastic Suite is a B2B eCommerce and digital merchandising solution, serving the unique business needs of world-class manufacturers and retailers.

You will be held accountable for the overall development, delivery, and execution of the platform transformation efforts as it aligns with the business strategy. This role is expected to deliver cutting-edge innovation at a massive scale.

Responsibilities

  • Guide, and build a team of engineers who design, build, implement and manage the platform utilizing MACH (Microservice, API-First, Cloud-base, Headless) architectural frameworks
  • Provide hands-on technical leadership throughout the software development lifecycle
  • Run an outcome-based process to execute enterprise objectives
  • Develop and execute roadmaps working cross-functionally with product, customer success, sales, security, and IT teams to develop a best-in-class product with measured results.
  • Design and build security and privacy-enhancing techniques into solutions to avert disruption and maintain uptime
  • Ensure your team is committed to quality, test-driven development, and repeatable processes through automation and infrastructure as code
  • Evaluate emerging technologies and influences in our technology stack, strategic approach, and engineering roadmap
  • Work with QA Teams to ensure applications are being properly tested before release
  • Communicate technical architecture concepts in a way your target audience will comprehend

Qualifications

  • Experience as a software engineer working with MACH (Microservice, API-First, Cloud-base, Headless architecture) frameworks such as commercetools, algolia and contentful
  • Hands-on experience with Headless E-commerce implementations in B2B
  • Experience using microservices based event driven architectures. Deep understanding of current cloud offerings (AWS preferred) and the ability to design an effective architecture utilizing serverless computing patterns (AWS lambda)
  • Experience managing offshore teams and Service Integration partners
  • Experience in development and delivery, utilizing scalable CI/CD pipelines and automation frameworks
  • Experience with GraphQL, AWS AppSync and AWS Cognito
  • Strong understanding of web technologies: HTML5, Javascript, CSS/SASS, REST, JSON
  • Highly proficient in Agile and Scrum methodologies; Jira Experience is a plus

APPLY HERE

Technical Program Manager, Art

Technical Program Manager, Art

Employer: Rec Room

Rec Room is the best place to build and play games together. Chat, hang out, explore MILLIONS of rooms, or build something new to share with us all! We are hiring a Technical Program Manager to join our Art team. Our Technical Program Managers act as the central point of contact for Rec Room’s development, design, and art teams. In this role, you will join an inclusive and fun team that keeps our game delightful and interactive for our community.

As a Technical Program Manager, you will serve as a connector for our Art team, drive communications through each project and remove roadblocks for team members.

IN THIS ROLE YOU WILL:

  • Build strong relationships with the cross-functional teams across Rec Room to ensure deliverables are met.
  • Coordinate communication, goals, and deadlines between the Art Team and QA, Tools team, all other feature teams
  • Partner closely with art leads to ensure team alignment across goals and project timelines
  • Prioritize projects, milestones, objectives, goals, and operational tasks for yourself and the project teams you are working with.
  • Demonstrate a strong understanding of tools and processes available to successfully run a project
  • Ensure project goals, milestones and deliverables are achieved consistently on schedule
  • Facilitate project kickoffs, communicate status updates, drive major decisions, identify and eliminate risks and blockers
  • Act as the central point of contact for everything related to art dependant projects and programs at Rec Room

WE ARE LOOKING FOR INDIVIDUALS WITH:

  • 2+ years of Technical Program Management or Software Development experience
  • 1+ year(s) experience with ADO, Confluence, Git, Trello, or other program management tools
  • Experience working on games, mobile applications or web applications
  • Experience with SCRUM or Agile Development methodologies
  • Excellent written and verbal communication skills
  • A constant desire to learn, improve, and help others improve

BONUS POINTS IF YOU ALSO HAVE:

  • Familiarity with game art pipelines and definitions
  • Experience with VR or AR applications
  • Experience shipping applications to app store

COMPANY INFO TO KNOW

Rec Room offers generous medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. We also support your retirement benefits with a company match. Rec Room values work-life balance by providing unlimited paid time off. Our company values are real and drive our culture. We work hard to be a safe and friendly place for people from all walks of life.

Rec Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

APPLY HERE

Technical Program Manager, Art

Senior Systems Designer

Employer: Rec Room

Rec Room is the best place to build and play games together. Chat, hang out, explore MILLIONS of rooms, or build something new to share with us all! As a Senior Systems Designer on the User Generated Content (UGC) team at Rec Room, you will focus on designing brand new experiences for user-generated content gaming and continuously evolve our user-facing, in-game creative toolset. You will collaborate across disciplines through all phases of the design process. Come work with a small, fun, supportive team that gets to touch a broad variety of features and systems, as well as own prototyping new ideas and solutions.

RESPONSIBILITIES:

  • Own and drive new gameplay and creation features end to end. From the pitch, iteration, and ship, all the way through to upkeep in our live service
  • Design new features in a cross-platform UX framework
  • Utilize a broad range of game design techniques to make complex and intimidating User Generated Content creation tools approachable & easy to use for everyday gamers
  • Proactively gather feedback from Rec Room’s player community and iterate continuously through implementation
  • Research, deconstruct and analyze game mechanics from a high level to the smallest details
  • Work cross-functionally across Rec Room teams as needed

WE ARE LOOKING FOR INDIVIDUALS WITH:

  • 5+ years of systems design or technical design experience
  • Experience with various game engines (i.e. unreal, unity, or custom)
  • Knowledge of node based design or spatial design
  • A portfolio including shipped games or user generated content systems
  • Familiarity with all facets of building, scripting, testing, optimizing game content
  • Experience designing mechanics and tools for user-generated content games
  • The ability to work autonomously in fast-moving, ambiguous development environments.

BONUS POINTS IF YOU HAVE:

  • Bachelors Degree in Human Computer Interaction (HCI) or Game Design
  • A background in augmented and/or virtual reality technologies (e.g., Steam or Oculus VR headsets, PlayStation VR, ARKit, etc..)
  • Experience with 3D modeling tools, editors, etc.
  • Experience designing games for mobile/touch devices
  • Experience with live services and rapid-deployment
  • Experience designing engagement and social mechanics in games

COMPANY INFO TO KNOW:

Rec Room offers generous medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. We also support your retirement benefits with a company match. Rec room respects employee’s personal lives and we value work-life balance by providing unlimited paid time off. Our company values are real and drive our culture. We work hard to ensure a collaborative, diverse, and inclusive work culture.

Rec Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

APPLY HERE