by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: Content Marketing Manager
Location: NYC or Remote
Type: Full-Time
Workplace: remote
Category: Marketing
Job Description:
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
As Content Marketing Manager, you will have your hands in nearly every content project on the Olo Marketing team and forge strong connections with our restaurant industry audience through newsletters, success stories, emails, blogs, and more. Reporting to the Sr. Director, Content + Creative, you’ll work directly with stakeholders across the organization to develop content strategies and write the content that serves a multitude of purposes-including demand generation, product launches, SEO, and brand affinity.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You’ll Do
- Serve as the primary writer on the Marketing team-crafting blog posts, ad copy, emails, website copy, long-form content, pitch decks, and any other forms of written content as they arise
- Develop, manage, execute, and communicate an editorial calendar to ensure cross-functional groups are aware of key publish dates
- Strategize, ideate, and research topics for thought leadership content appealing to our audience of restaurant operators
- Analyze performance metrics to make decisions about future content
- Interview internal stakeholders and customers for content like blogs, ebooks, and case studies
- Adhere to SEO best practices and content trends when writing content
- Shape and enforce Olo’s brand voice, ensuring consistency and adherence to brand guidelines
What We’ll Expect From You
- 5+ years of experience in a content role, preferably in the restaurant tech or restaurant industry
- Degree in Journalism, English, Communications, Marketing, or a related field
- Strong writing and editing skills, along with the ability to shift communication styles based on format and audience
- Ability to take content from ideation to research to outline to finished product with little supervision
- Experience with SEO tools and reporting (Semrush, Moz, etc.)
- Familiarity with project management tools/processes and content management systems (HubSpot, etc.)
APPLY HERE
by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: Product Design Director
Location: Remote
Job Description:
We are open to remote candidates located within PST to BRT time zones.
At Metalab, we partner with companies ready to change the world-helping them create products that improve lives, reshape markets, and shift culture.
As a Design Director, you’ll play a pivotal role in shaping the quality of our work and nurturing the talent of our design team. You will lead with vision, balancing execution with mentorship to ensure teams deliver outstanding, high-impact design solutions. You’ll collaborate closely with cross-functional partners, driving both business and user value while setting a clear standard for design excellence.
You thrive in ambiguity, bring strategic thinking to complex challenges, and elevate the work through deep expertise in product design, brand, and storytelling. As a leader, you’ll advocate for high-quality, user-centered design and ensure Metalab continues to be at the forefront of digital innovation.
What you’ll do:
Lead by Doing
- Balance leadership with hands-on design execution, working alongside teams to create and ship exceptional work.
- Apply deep expertise in product design, design systems, product strategy, and human-centered design to guide and refine work.
- Actively contribute to raising the bar for design excellence, providing clear and actionable feedback to project teams.
Client Engagement & Delivery
- Partner with Account Directors to align design strategies with client business priorities, ensuring impactful results.
- Act as a trusted design advisor, leading clients through the design process and helping them navigate challenges.
- Present work effectively to stakeholders, securing buy-in and managing feedback from diverse groups.
Strategic Thinking & Project Success
- Apply service design and change management principles to refine Metalab’s design recommendations.
- Work with the Partnerships team to scope design work and provide strategic insights on business development opportunities.
- Build strong client relationships, developing a distinct Metalab point of view on design direction and execution.
Advocacy & Leadership at Metalab
- Foster a collaborative, inclusive, and high-performance design culture.
- Partner with Metalab leadership to drive engagement and maintain a strong company culture.
- Hire, mentor, and develop Design Leads, ensuring a strong pipeline of leadership within the design team.
- Represent Metalab in the design community, attracting top talent and new business opportunities.
What we’re looking for:
Technical Expertise
- UX Design: You define UX quality standards, push teams toward innovation, and drive best practices across research, strategy, and execution.
- Visual Design: You champion high-quality visual execution, identifying trends and emerging technologies like 3D, spatial design, and new tooling.
- Product Strategy: You ensure design work aligns with overarching product roadmaps, release strategies, and market positioning.
- Critique & Collaboration: You guide teams in fostering a culture of constructive critique, both internally and with clients.
- Research: You leverage qualitative and quantitative data to inform and validate design decisions.
- Content Design: You advocate for clear, compelling communication that aligns with brand strategy and user experience.
Leadership & Influence
- Selling Design: You craft compelling narratives that help clients understand and buy into design decisions.
- Vision: You lead teams in developing experience concepts, balancing business goals, user needs, and innovation.
- Creative Direction: You ensure the strategic and creative impact of all projects, guiding teams through execution and client presentations.
- Systems Design: You define scalable design systems, ensuring usability, adoption, and long-term maintainability.
- Brand Strategy: You confidently lead brand workshops and strategy sessions, guiding clients toward compelling creative directions.
Requirements:
- Proven experience managing and mentoring design teams through complex challenges while maintaining high-quality output.
- Strong communication and presentation skills, with the ability to align and influence diverse stakeholders.
- Experience collaborating with cross-functional teams to drive business priorities and deliver tangible value.
- Active engagement in the design community, sharing insights through articles, panels, and thought leadership.
- A passion for inclusive design practices and fostering a collaborative team environment.
- Knowledge of change management and service design principles.
- Strategic thinking, with the ability to contribute to business development and client relationship-building.
APPLY HERE
by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: Product Design Engineer
Location: Remote United States
Job Description:
The Team
We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce and financial services easier and more accessible to sellers of all sizes. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business-and helping them grow their business is good business for everyone.
The Role
Reporting to the Block Product Design Engineering Lead, you will have ownership of one or more projects and their bring up through all phases of the product design lifecycle. This entails project ownership from the conceptual to detail design and subsequent prototype and production builds at the factory. You will evaluate early field failures and implement engineering solutions throughout the sustaining engineering phase until the conclusion of the product’s life cycle.
You Will
- Work closely with Product teams to architect and refine new product concepts
- Develop rapid prototypes using common prototyping techniques such as 3D printing, machining, etc.
- Architect and design critical thermal management solutions for high power electronics
- Design high volume aluminum sheetmetal and plastic parts
- Work closely with cross functional teams such as Electrical Engineering, Factory Test, and Operations teams to design and validate new products
- Forge strong partnerships with our CMs to ensure successful production builds
- Effectively communicate your designs in CAD, presentations
You Have
- 5+ years direct or equivalent work experience in Product Design
- Proven mechanical design experience
- Design experience with systems with critical thermal and power architectures requirements
- Exposure to Computational Fluid Dynamics for thermal simulations e.g. Flotherm, Ansys or an equivalent software
- Proficiency in industry standard CAD tools – SolidWorks preferred
- Designing parts with high cosmetic requirements such those requiring plastic injection molding and CNC machined aluminum enclosures
- Basic understanding of volume manufacturing processes and DFM
Beneficial to have:
- Experience with a global supply chain and contract manufacturers in a diversity of locations
- Experience in detailed failure analysis
- Experience with Finite Element Analysis
APPLY HERE
by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: Senior Technical Account Manager
Location: Indiana United States
Full time
Job Description:
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Technical Account Manager ensures customer success by providing advanced technical expertise, managing complex accounts, and fostering strong relationships at all levels. The role emphasizes platform adoption, proactive problem-solving, and cross-functional collaboration to deliver excellent customer experiences.
Key Responsibilities
- Serve as a trusted technical advisor on Genesys platform architecture, usability, and best practices.
- Collaborate with Customer Care and DevOps to resolve issues and align with customer priorities.
- Build and maintain relationships across technical, business, and executive levels.
- Support Customer Success teams with technical knowledge to achieve common goals.
- Lead operational reviews, manage risks, and communicate solution updates proactively.
- Advocate for customers in roadmap discussions and feature prioritization.
- Monitor trends, provide proactive recommendations, and create training materials.
- Manage at-risk situations with cross-functional plans for resolution and improvement.
- Translate business needs into technical use cases and define best practices for service delivery.
Qualifications
- Education: BA/BS degree (or equivalent).
- Experience: Minimum 7 years in Customer Success, Contact Center Management, or Solutions Consulting.
- Skills:
- Expertise in cloud contact center technologies (e.g., IP Telephony, IVR, Routing, WFM).
- Knowledge of computer technology disciplines (AI, Networking, Programming, etc.); Python scripting is a plus.
- Proficiency in MS Office, escalation, and risk management.
- Strong communication, conflict resolution, and executive-level presentation skills.
- Proven ability in project management and handling parallel assignments.
- Certifications: Maintain updated Genesys product certifications after hiring.
Attributes
- Initiative-driven, adaptable to change, and passionate about innovation.
- Effective in global, fast-paced, and cross-functional environments.
- Proactive thinker with a focus on continuous improvement and collaboration.
APPLY HERE
by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: AI Strategy Consultant, Frontier Tech
Location: San Francisco United States
Job Description:
As a member of our Frontier Tech Consultant team, you will be accountable for driving future revenue by ensuring that Scale AI successfully executes new product experiments in a timely manner while maintaining the highest quality standards. You will manage and help on our experiment design and our supply operation funnel by building and running solutions, tools, and processes working with the SPM team and a cross-functional team including EPD, Customer Operations, Product Operations, Product Managers, and many others.
You will be solving complex operational problems and deep diving to improve instructions and training on projects to maintain the highest quality standards. You may also be leading a team of tasker managers and acting as a liaison between customer needs and tasker communication and experience. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.
You will be responsible for:
- Design new product experiments
- Build ground truth datasets to train LLMs
- Help develop training and testing material for small scale pipelines
- Think critically around the definition of quality for new products
- Build and drive critical operational processes for various Gen AI experimental projects
- Create an effective feedback loop between the front line, product, strategy, and customers
Ideally you’d have:
- Strong machine learning knowledge, either by being in the final years of a ML PhD career or having already graduated
- Strong writing and verbal communication skills
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capability
- Experience working in a fast-paced, entrepreneurial environment
- Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL
APPLY HERE
