by Ronald Barron | Feb 21, 2025 | Uncategorized
About the Role
Title: Explore Future Opportunities: Customer Excellence- (Remote – US)
Location: Remote
Type: Full time
Workplace: remote
Category: Customer Excellence
Job Description:
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
At Nextech, we are committed to delivering exceptional customer experiences that go beyond technology. Our Support, Customer Excellence, and Consulting Organization is a team of problem-solvers, strategists, and client advocates who ensure our customers receive seamless, high-impact solutions that drive success.
From resolving complex challenges and enhancing customer communication to delivering expert consulting services, our team is at the forefront of transforming the healthcare technology experience. We bridge customer needs, industry best practices, and business goals, ensuring that providers can focus on what matters most—their patients.
If you’re passionate about delivering excellence, driving customer success, and making a tangible impact in healthcare, Nextech is where you can thrive, grow, and lead the future of customer experience.
Join us and help shape the future of healthcare!
If you’re excited about…
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- Delivering exceptional customer experiences by resolving complex challenges with efficiency, empathy, and expertise
- Driving customer success through proactive communication, transparency, and strategic problem-solving
- Collaborating with cross-functional teams to enhance workflows, optimize processes, and improve customer engagement
- Empowering healthcare providers with expert consulting, training, and support that allows them to focus on patient care
- Innovating customer excellence by refining support strategies, leveraging data insights, and continuously improving operations
Essential Skills
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- Customer Advocacy & Insight
- Deep understanding of customer needs, challenges, and expectations, particularly in the healthcare SaaS space.
- Ability to gather, analyze, and translate customer feedback into actionable improvements that enhance user experience and satisfaction.
- Strategic Problem-Solving
- Expertise in identifying process inefficiencies and implementing scalable, data-driven solutions.
- Ability to balance short-term issue resolution with long-term strategic improvements that drive operational excellence.
- Technical & Product Proficiency
- Strong knowledge of SaaS platforms, cloud environments, APIs, and data security standards in healthcare.
- Familiarity with healthcare compliance regulations (HIPAA, FDA guidelines, and interoperability standards) to ensure compliant customer interactions.
- Data-Driven Decision Making
- Ability to analyze customer service metrics, SLAs, and KPIs to optimize team performance and customer outcomes.
- Proficiency in using analytics tools to identify trends, reduce escalations, and enhance overall service quality.
- Cross-Functional Collaboration
- Strong partnership skills to work with engineering, product management, customer support, sales, and marketing teams, ensuring alignment on customer priorities.
- Ability to bridge communication gaps between technical and non-technical teams, facilitating smoother workflows and issue resolution.
- Process Optimization & Operational Excellence
- Expertise in designing and implementing efficient workflows that enhance service delivery and streamline customer issue resolution.
- Experience with Agile methodologies, continuous improvement frameworks, and customer experience best practices.
- Customer Communication & Transparency
- Ability to craft clear, empathetic, and proactive communication strategies for customer updates, escalations, and service improvements.
- Skilled at building trust and credibility with customers through consistent, transparent engagement.
- Adaptability & Resilience
- Ability to navigate high-pressure situations and quickly adapt to changes in customer needs, product functionality, or industry regulations.
- Resilient problem-solver who thrives in fast-paced environments, ensuring customer concerns are addressed efficiently.
- Effective Leadership & Coaching
- Strong mentorship skills to develop and empower team members, fostering a culture of continuous learning and growth.
- Experience in coaching cross-functional teams to drive customer success and operational efficiency.
- Influence & Stakeholder Management
- Ability to advocate for customer needs at all levels of the organization, influencing product decisions and service enhancements.
- Skilled at aligning leadership, product teams, and customer support to drive a customer-first mindset throughout the company.
Working Environment/Physical Demands
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- Fully remote
- Activities require a significant amount of work in front of a computer monitor.
- Communicates daily through chat, phone calls, and virtual meetings.
APPLY HERE
by Ronald Barron | Feb 20, 2025 | Uncategorized
About the Role
Title: Web Designer – Remote
Location: USA-
Job Description:
Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISION
Finalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE
The Web Designer is responsible for creating effective designs for our clients in close collaboration with project managers and front-end developers. They understand and work well within clearly defined project constraints, including client goals, accessibility guidelines, branding requirements, technical considerations, project budget, and timeline.
LOCATION
100% Remote – Anywhere within the US
RESPONSIBILITIES
- Design responsive sites for use in Finalsite’s CMS
- Create a mixture of unique, specific pages and comprehensive visual systems for each client
- Take creative control of projects, serving as the key point of contact for project design direction and decisions
- Create new design solutions and work within existing structures
- Assist in the execution and maintenance of internal design needs such as Theme designs (our website templates), shared base files, and more
- Consult with clients over the phone, via Zoom, and in writing to provide direction and leadership, communicating persuasively and welcoming them into our design process
- Interact closely with various team members (internal, freelance, and outside agencies)
- Exercise judgment in determining both the strategic and tactical approaches for project-specific design initiatives
QUALIFICATIONS AND SKILLS
- At least 4 years of professional web design experience, with a robust portfolio showcasing exceptional digital work.
- Proven experience in client engagement and communication, with a track record of successfully managing and directing complex design projects.
- Proficiency in Figma, our design, prototyping, and developer handoff tool, experience with Sketch and Adobe Creative Suite a bonus
- A sharp eye for detail and highly developed organizational skills, including the ability to manage multiple projects simultaneously and meet deadlines
- Knowledge of front-end web development, experience working with schools, project management experience, and experience with accessible design preferred
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
APPLY HERE
by Ronald Barron | Feb 20, 2025 | Uncategorized
About the Role
Title: AJO Platform Architect
Location: United States United States
Job Description:
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
Bounteous x Accolite is looking for a Platform Architect to lead high-priority platform implementation projects and ongoing platform support across marketing automation, journey orchestration, CDP, loyalty and offer management platforms. This position sits within our Technology team, but will regularly interface with a large, cross-functional team of developers, solution architects, marketing strategists and digital marketing specialists to help bring digital customer experiences to life. As such, the ideal candidate will be dynamic and flexible with a strong affinity toward data and process.
This position necessitates knowledge of varying industry trends, marketing automation enablement, campaign best practices, data management best practices and associated digital marketing technologies, so the ideal candidate should possess a desire to continually learn, improve and apply subject matter expertise to individual client needs.
If you are energized by representing an award winning, stable and growing company in a fast moving digital transformation space, we’d like to meet you!
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Role and Responsibilities
- Lead discovery efforts to gather necessary information from clients and internal team members to appropriately understand business needs and solution requirements for digital marketing efforts
- Develop deep knowledge of each client’s business and available data to ensure platform solutioning is on par with client’s marketing objectives
- Translate business needs into detailed technical requirements for platform configuration, data schemas and system integrations to deliver against business needs
- Lead platform configuration and development of digital marketing campaigns across channels (email, SMS, push, in-app, etc)
- Oversee development, testing and deployment of platform work completed by developers
- Provide support to development teams working on platform integrations
- Create Architecture and Technical specifications documents
- Serve as day-to-day technical platform SME to internal and client teams
- Work closely with project management team to manage workflow and deadlines across multiple, simultaneous platform-related projects and change controls
- Provide support to senior team members throughout project estimation and Marketing Technology platform discovery / roadmapping engagements, as needed
- Provide support to internal execution services team for ongoing platform and schema optimizations, as needed
- Direct technical implementation of features, as needed, as a minor percentage of overall responsibility
Preferred Qualifications
- Bachelor’s degree in Computer Science, a related business or technology field, or equivalent work experience required
- Minimum of 2 years working with Adobe Journey Optimizer and/or Journey Orchestration, with a minimum of 1 year in Journey Optimizer, with demonstrated experience leading 3+ platform implementation projects
- Familiarity with setup/application of common AJO tasks: Channel Surfaces, Data Sources, Events, Actions, Audience Definition, Decision Management, etc.
- Familiarity with non-native activation, i.e., journey orchestration in AJO with customer interaction via external system
- Adobe Journey Optimizer certification preferred
- Experienced data modeler
- Proficiency with JSON and XML
- Experience or familiarity with HTML, MJML, CSS and responsive email coding a plus
- Agency experience preferred, with 2+ years experience in a client-facing role and knowledge of overall agency structures and agile project management methodologies
- Solid understanding of digital marketing execution processes, audience segmentation methods, industry best practices, communication legal compliance, and downstream campaign analysis
- Excellent oral and written communication skills
- Comfortable working with all levels of an organization and capable of communicating as effectively with technical staff as with business and management
- Familiarity with a variety of marketing automation platforms and marketing cloud solutions a plus (Adobe Campaign, Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Marketo or simila
APPLY HERE
by Ronald Barron | Feb 20, 2025 | Uncategorized
About the Role
Title: Engine Programmer
Type: Remote
Location: United States
Job Description:
Job Type
Full-time
Description
What We Do:
At Gunfire Games, we’re passionate about creating unforgettable worlds and experiences. With a legacy built on titles like Darksiders 3, The Remnant Series and Chronos, we’re driven by the future of game development. Our team thrives on innovation, collaboration, and honing our craft to its finest edge. We’re looking for talented, passionate people to help shape the next chapter in our story.
Gunfire Games is seeking a mid or senior-level Engine Programmer for our upcoming titles. This role will work with technical leadership to modify the Unreal Engine 5 codebase, integrate new versions of Unreal into the existing codebase, and debug issues related to the engine. The ideal candidate has strong C++ skills, an excellent understanding of Unreal Engine 5, and the ability to iterate and implement quickly without sacrificing quality. Required to be a self-starter, must be motivated and able to work with minimal supervision. Position may be performed remotely (within the United States) although ability to be on-site is preferred.
What you’ll do:
- Engine-Level Features and Bug Fixing: Implement engine-level features and effectively diagnose and fix engine-level bugs, ensuring smooth gameplay and optimal performance.
- Unreal Engine Integration and Testing: Integrate and test new major and minor releases of Unreal Engine, maintaining existing engine modifications and gameplay systems to ensure consistent and reliable updates.
- Game Packaging and Patching: Design, implement, and test systems and workflows for efficient game packaging and patching, ensuring seamless deployment and updates across all platforms.
- Platform Compatibility Development: Develop and maintain platform compatibility for PC, PlayStation 5, and Xbox Series X/S, optimizing the game to run efficiently across different hardware.
- Performance and Memory Optimization: Measure and improve game performance and memory usage, identifying bottlenecks and optimizing code to deliver a smooth gaming experience across all supported platforms.
- Code Quality and Maintainability: Write clear, performant, maintainable, and portable code, adhering to best practices for code quality, ensuring ease of future updates and scalability.
Who you are:
- You have 3+ years of professional programming experience in the gaming industry, contributing to high-quality projects and pushing the boundaries of interactive entertainment.
- You have worked on at least one shipped AA/AAA title built on Unreal Engine 4 or 5, with hands-on experience optimizing and implementing features for major releases.
- You have deep expertise in console development, ensuring smooth and efficient gameplay experiences across platforms such as PlayStation and Xbox.
- You possess an expert-level command of C++, utilizing it to write high-performance, maintainable code and solve complex engineering challenges.
- You bring extensive experience working with large multiplatform engines, skillfully handling the unique challenges of supporting multiple hardware configurations and platforms.
- You have exceptional time and task management skills, with a proven ability to juggle multiple responsibilities and meet deadlines without compromising quality.
- You have excellent communication skills, effectively collaborating with teams and stakeholders to ensure smooth project delivery and continuous improvement.
Bonus XP:
- A computer science or related degree.
- Experience with the Unreal Developer Network support platform for communication with Epic when necessary.
APPLY HERE
by Ronald Barron | Feb 20, 2025 | Uncategorized
About the Role
Title: Senior Business Manager, Renewables Advisory Services, North America
Location: Albany United States
Job Description:
The Senior Business Manager leads the renewable (Wind, Solar, Storage) advisory business in the Americas, under the overall direction of the Global Director of Renewables, and in coordination with Renewables sales, digital, marketing leads, matrixed S&A functions in Strategy, Operations and Corporate functions with Finance, HR etc.
This role can be remote in the US.
- University degree (equivalent to a Bachelors degree) in Business Administration, Management, Engineering or related field plus generally ten years directly related experience in Renewables, including at least five years of relevant management/leadership experience preferred in both Sales and fulfillment functions or ideally in general management.
- Solid experience as lead or participant in cross-functional or global projects or worked in multiple functions or regions.
- Experience in managing large Capex projects with multiple stakeholders preferred.
- Business acumen skills and experience in Leading diverse business an advanced understanding of how decisions impact business results, management concepts such as effectively building a diverse team and planning and thinking strategically.
- Financial acumen and has a clear understanding of how business decisions impact DCF/ROI.
- Ability to manage employee performance through development of performance expectations and goals, managing employee relations issues, identifying and addressing training needs, planning and executing against required staffing levels and assisting in operational planning.
- Ability to make the complex simple and present information in a concise, relevant and powerful manner.
- Ability to analyze and interpret a wide variety of materials including analyses, data, financial reports and/or legal documents.
- Ability to take calculated risks and plan for contingencies.
- Ability to listen, learn and coach.
- Ability to work in and understand diverse cultural environments.
APPLY HERE
