by Ronald Barron | Feb 21, 2025 | Uncategorized
About the Role
Title: E-Commerce Ambassador
Location: Remote United States
Job Description:
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
E-commerce Ambassador
Montblanc | Remote
Role Overview
As a Montblanc E-Commerce Ambassador, you will play a key role in delivering a seamless, high-quality ordering experience that aligns with the Maison’s standards of excellence. You will be responsible for ensuring client satisfaction across all aspects of the e-commerce journey, including order processing, after-sales service, and adherence to company policies and procedures. Additionally, you will represent Montblanc by embodying its values, deepening your knowledge of the Maison’s history, products, and care guidelines. This role will report into the eCommerce Lead.
Key Responsibility 1: E-commerce Client Satisfaction and Experience
Provide an exceptional client experience, ensuring the successful completion of each shopping journey while meeting or exceeding monthly efficiency targets by resolving cases promptly.
- Personalize the client experience whenever possible.
- Accurately process orders, particularly during peak periods, while maintaining efficiency.
- Clearly communicate company policies to clients when necessary.
- Maintain strict client confidentiality and comply with all data privacy regulations.
- Handle client interactions professionally and proactively, turning challenges into positive outcomes by leveraging available resources.
- Provide a seamless order experience by managing modifications and ensuring a high level of client satisfaction throughout the entire journey.
- Achieve key performance indicators (KPIs) and service level agreements (SLAs), including Net Promoter Score (NPS) goals.
- Process merchandise returns and shipping claims initiated by phone and/or website; this will involve a great deal of data entry.
- Become a subject matter expert on Montblanc’s website, proactively sharing new features and product insights with clients.
- Respond to a variety of client inquiries, including order cancellations, returns, shipping claims, and label generation.
- Deliver operational excellence by efficiently handling designated inbound calls, emails, and chats within a timeline manner
- Ensure adequate coverage across key communication channels (Phone, Email, and Live Chat) and any emerging platforms such as SMS and Video Chat.
Key Responsibility 2: Existing Order Processing
Collaborate with the Client Relations management team to master order processing tools, track client orders, and maintain an accurate and up-to-date client database (CRM). This role also requires proactive follow-up on ongoing requests and fostering strong client relationships.
- Adhere to all internal processes and procedures while ensuring full compliance with data privacy regulations.
- Work closely with internal teams to address and resolve any issues affecting client orders or returns, ensuring a seamless shopping experience.
- Achieve individual productivity goals and targets while providing feedback and identifying opportunities for process improvement.
- Enhance client data capture, identify on-going cases to enhance and optimize the various contact channels.
- Contact clients regarding merchandise returns, shipping claims, and refusals, mitigating potential fraud and minimizing loss.
- Identify, report, and resolve fraud concerns efficiently to ensure prompt case resolution.
- Manage shipping holds due to fraud concerns, including (but not limited to) lithium battery and/or fragrance restrictions, holiday cutoffs, backorders, and out-of-stock situations.
Key Responsibility 3: After-Sales Service
Partner with warehouse and sales teams to ensure smooth product deliveries and fulfill after-sales service needs. This role also serves as a primary point of contact for escalated client interactions and service inquiries.
- Confidently utilize CRM systems to document all incoming and outgoing client interactions, ensuring accurate record-keeping.
- Monitor daily tracking tools, including shipping claims and investigations, to ensure timely resolution.
- Act as a point of contact for Medallia survey feedback, proactively reaching out to clients with low NPS scores to address concerns and improve satisfaction.
- Provide efficient resolution for client inquiries related to after-sales service needs and processes.
- Become an expert for client cases regarding care advice, providing feedback to leadership team on process improvements.
Qualifications:
Education: College or Technical Degree Preferred but not required.
Required Experience:
- 3+ Years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- Experience in eCommerce, especially in the luxury retail sector preferred.
- Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook.)
- Proficiency related to a call center environment with understanding of SAP, Salesforce and other similar client services and CRM tools.
Personal Skills:
- Knowledge and enthusiasm for luxury brand market segment (fashion, jewellery, etc.)
- Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.
- Quick learner with the ability to absorb extensive knowledge about Montblanc’s brand heritage, product offerings, and service standards.
- Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.
- Excellent verbal and written communication skills.
APPLY HERE
by Ronald Barron | Feb 21, 2025 | Uncategorized
About the Role
Title: E-Commerce Fulfillment Manager (Remote in United States)
Location: United States
Employment Type: Full time
Department: Fulfillment
Job Description:
Nivoda is the leading global B2B jewellery marketplace, Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers’ needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.
We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.
About the Role
As an E-commerce Fulfillment Manager you will be responsible for overseeing all aspects of the Nivoda global delivery initiatives, including programs such as Memo, Express, and Ultra fast delivery. This senior role involves developing and implementing strategic processes for these initiatives, managing a team, and maintaining strong relationships with customers, suppliers and internal stakeholders. The ideal candidate will possess knowledge of the diamond industry, exceptional leadership skills, and a proven ability to drive operational excellence.
This role will report to the Head of Fulfillment and collaborate very closely with customers, suppliers and operations managers across our global hub network and fulfillment locations. We’re looking for someone who thrives in a dynamic, hands-on environment, understands and interprets customer needs, and is eager to join our gritty, fast-paced team to deliver unmatched service to our customers. This role is ideal for a results-oriented professional with a passion for developing and scaling programs in a fast paced e-commerce environment. If you are a strategic thinker who is able to be hands-on and who thrives in a fast-paced environment, we encourage you to apply!
What You’ll Do
Program Ownership
- Lead global delivery programs, with a focus on express delivery, memo, and ultrafast delivery programs, beginning with the US and then expanding globally
- Accountable for P&L of delivery programs and responsible for defining the budget and tiered and subscription pricing based on trend forecasts, growth opportunities and risk mitigation
- Implement robust systems for monitoring memo and express trends, inefficiencies and process improvement opportunities, tracking inventory, and generating actionable insights.
- Introduce technology and tools to streamline operations and improve inventory visibility.
- Generate detailed reports on memo and express activity, inventory status, and financial metrics for senior leadership.
Customer Engagement and Scaling
- Engage with early customers, including retailers and suppliers, to establish best practices
- Implement a full customer lifecycle management program
- Expand the Memo service across our customer base, including leading global expansion based on agreed stage-gates
- Collaborate with the Revenue Lead to support customers and buy-side sales to guide selection choices, optimising for end-consumer conversion and Sell-Through Rate (STR)
- Act as the primary point of contact for high-value clients regarding memo-related matters.
Supplier and Inventory Management
- Analyze and evaluate the effectiveness of current demand and supply planning processes and propose/implement process improvements to enhance accuracy, efficiency, and responsiveness.
- Oversee inventory selection, ensuring alignment with customer preferences regarding stone types, qualities, and specifications
- Implement a fully automated inventory replenishment model and scale to the rest of world
- Monitor inventory levels across various locations to avoid overstocking or stockouts and conduct regular reviews of slow-moving inventory and propose actions for disposition.
- Work closely with suppliers to secure competitive pricing and reliable stock availability, negotiating favorable terms.
- Manage supplier execution to sustain a high STR including reliability, availability, quality. Onboard the appropriate suppliers and provide them with the right feedback metrics to sustain performance.
- Support the operational foundation, ensuring all suppliers are aligned and stock levels meet demand consistently
Cross-Functional Collaboration
- Partner with product and operations teams to enhance the online ordering experience, ensuring intuitive and efficient workflows.
- Ensure the memo program drives 80% Search to Select conversion and 95% on-time delivery to our customer
- Partner with logistics and operations teams to ensure diamonds are delivered on time and oversee the final stages of fulfillment, ensuring orders meet customer expectations
Team Management
- Provide direction, mentorship, and support to team members, ensuring alignment with organizational goals.
- Set clear objectives, monitor individual and team performance, and conduct regular performance evaluations.
- Foster a positive work environment by identifying training needs, organizing professional development opportunities, and encouraging skill growth.
What You’ll Need
- Bachelor’s degree in Business, Supply Chain Management, or a related field (or equivalent experience).
- Minimum 5-7 years of experience in the diamond, jewelry, or luxury goods industry, with a focus on memo, consignment, or ultra fast delivery options.
- Proven track record of success in a leadership role managing teams and operations.
- In-depth knowledge of diamond industry practices.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent interpersonal and negotiation skills to maintain and strengthen client relationships
- Analytical mindset with the ability to interpret data and make strategic decisions.
APPLY HERE
by Ronald Barron | Feb 21, 2025 | Uncategorized
About the Role
Title: Sr. Instructional Designer
Location: Work From Home United States
Job Description:
Job Family
Talent Management & Learning
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment – one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good – for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Job Description Summary
The Senior Instructional Designer is responsible for creating immersive and memorable educational experiences for Transamerica customers, including agents, advisors, firms and plan sponsors. This will be delivered through video, webinars, podcasts and blended learning.
This role will foster a collaborative and productive learning environment, as a member of the newly formed Learning & Development Center of Excellence (COE) that supports all Transamerica lines of business. This COE reports into the CX/Marketing organization.
Job Description
Responsibilities:
- Designs and drive positive customer learning experiences.
- Design and develop instructional materials tailored for external customers, based on customer feedback/needs.
- Use instructional design principles to maximize learning, this includes adult learning theories and industry-recognized design practices to customize and innovate new and existing programs.
- Designs learning journeys using educational technologies and leading developing tools.
- Create course design plans, lead technical development, create storylines, manage project plans, and develop/execute test plans.
- Integrate eLearning formats into existing programs.
- Draft and finalize project plans. Suggest improvements to processes.
- Develop reinforcement activities (such as exercises, practices, and review questions) and supporting materials (such as course descriptions, setup instructions and facilitator guides).
- Collaborate with others to lead all phases of development with general guidance, including working with L&D team, SMEs, stakeholders, CX & Marketing, vendors and customers.
- Complete the development of storyboards and release of content in accordance with existing departmental processes and standards, including: writing content, interviewing SMEs and documenting information accurately, applying style guidelines, submitting drafts to peers and SMEs for review and incorporating feedback.
- Perform quality assurance for content and course developed eLearning.
- Analyze current training programs for effectiveness and to identify areas for improvement.
- Keep informed of latest trends in authoring tools, learning management systems and virtual collaboration tools. Make recommendation for new tools and software.
- Lead working teams in moderate to highly complex course development acting as project manager when necessary.
- Maintain a library of eLearning modules, video presentations, and other materials.
- Coach and mentor staff analysts; may manage staff as needed.
- Implement customer education programs that drive engagement and knowledge retention, utilizing feedback to continuously improve the curriculum.
Qualifications:
- Bachelor’s degree in Instructional Design or equivalent experience
- Five years of instructional design experience
- Proven track record developing self -directed online training
- Thorough understanding of instructional design principles, including ability with ADDIE, Kirkpatrick’s level of evaluation, Blooms taxonomy, and adult learning theory
- Excellent verbal and written communication skills
- Analytical ability to evaluate training needs and programs
- Writing and communication skills for creating content and disseminating program information and updates
- Creative thinking skills to conceptualize and brainstorm innovative learning strategies
- Ability to manage multiple projects and meet deadlines within budget
- LMS experience with detailed understanding of SCORM compliance standards
- Proficiency using MS Office tools, including SharePoint and OneNote
- Proficiency using instructional design/development software (e.g. Articulate Storyline, Vyond, Brainshark, Adobe Creative Cloud – Photoshop, InDesign, Audition, After Effect, Premier Pro, Camtasia)
Preferred Qualifications:
- Experience with Learning Management Systems
- Proficiency using Articulate 360 suite
- Proficiency creating animated explainer videos using After Effects and Premiere Pro
- Experience creating learning and training solutions for external customers
APPLY HERE
by Ronald Barron | Feb 21, 2025 | Uncategorized
About the Role
Title: On-Call Senior Graphic Designer
time type
Part time
job requisition id
R2500498
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world.
As an on-call/freelancer, you might work zero to 30 hours per week, depending on our workload.
Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
We’re currently hiring for an On-Call Senior Graphic Designer.
Hello. There are plenty of good graphic designers out there. But not all of them have that unique ability to utilize InDesign, PowerPoint and Word to communicate ideas that inspire, inform and captivate, creating cohesion across materials regardless of what type of software they used. The ability to craft visual communications ranging from logos to PowerPoint presentations and everything in between.
If this sounds like you, join our growing Creative Studio of mission-driven creatives, communicators, strategists, and technologists who love what we do. We’re an award-winning agency that works with a wide range of government and utility clients nationwide. We do meaningful work that helps our communities, and we have fun doing it.
As an On-Call Senior Graphic Designer, you will:
- Produce digital and print materials including: social media graphics, fact sheets, PPT templates, Word templates, infographics, complex diagrams and , publications.
- Collaborate with art directors, writers, editors, 508 remediation specialists.
- Work with production personnel, providing input and instruction required to complete production of approved designs.
- Be organized and detail-oriented.
Basic Qualifications
- 7+ years experience as graphic designer, preferably within an agency environment.
- Bachelor’s degree (preferably in visual communications)
Professional Skills:
- Proficiency in Adobe Suite (Illustrator, InDesign, Photoshop) and MS Office (PPT and Word).
- The ability to give and take creative direction.
About the Role
Title: On-Call Senior Graphic Designer
time type
Part time
job requisition id
R2500498
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world.
As an on-call/freelancer, you might work zero to 30 hours per week, depending on our workload.
Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
We’re currently hiring for an On-Call Senior Graphic Designer.
Hello. There are plenty of good graphic designers out there. But not all of them have that unique ability to utilize InDesign, PowerPoint and Word to communicate ideas that inspire, inform and captivate, creating cohesion across materials regardless of what type of software they used. The ability to craft visual communications ranging from logos to PowerPoint presentations and everything in between.
If this sounds like you, join our growing Creative Studio of mission-driven creatives, communicators, strategists, and technologists who love what we do. We’re an award-winning agency that works with a wide range of government and utility clients nationwide. We do meaningful work that helps our communities, and we have fun doing it.
As an On-Call Senior Graphic Designer, you will:
Produce digital and print materials including: social media graphics, fact sheets, PPT templates, Word templates, infographics, complex diagrams and , publications.
Collaborate with art directors, writers, editors, 508 remediation specialists.
Work with production personnel, providing input and instruction required to complete production of approved designs.
Be organized and detail-oriented.
Basic Qualifications
7+ years experience as graphic designer, preferably within an agency environment.
Bachelor’s degree (preferably in visual communications)
Professional Skills:
Proficiency in Adobe Suite (Illustrator, InDesign, Photoshop) and MS Office (PPT and Word).
The ability to give and take creative direction.
APPLY HERE
by Ronald Barron | Feb 21, 2025 | Uncategorized
About the Role
Title: Technical Product Manager
Location: Annapolis MD USA
**Location : Remote**
**Description**
We are the world’s learning company with more than 21,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Ultimately, the role of the PALS (Pearson Assessment for Learning Suite) Product Manager is to ensure successful solution design, development and ongoing product innovation of Pearson’s next generation assessment session management and reporting platform. This role will play a critical role in executing on Pearson’s School Assessment technology strategy.
Key responsibilities of this position include implementing and managing internal and external product implementation strategy. Working closely with business partners and product development teams to ensure technology deliverables are met. Conduct internal and external research to determine consumer needs and competitor offerings.
This requisition is part of the Pearson team, which develops innovative assessment technology platforms. The PALS Product Manager will work closely with peers who share in the same goals of delivering a world class assessment system that rosters state, district and school data, deliver exams to test takers, scores and reports results. We are currently engaged in building our next generation assessment platform, which is a multi-year project with enormous strategic value, leveraging state of the art technologies and processes.
**Responsibilities**
This position reports to the Head of PALS Technology.
Key Responsibilities include:
+ Construct and manage product development roadmap
+ Lead, define, represent, and communicate product strategy to all stakeholders
+ Drive innovative ideas, solutions and products through leadership and decisive action
+ Build incredible teams and processes to deliver products that satisfy the needs of customers
+ Participate in marketing activities, conferences, discussions with thought leaders and market analysts.
+ Ensure clear requirements are communicated between clients and product development teams
+ Develop product documentation and support processes to enable project teams to complete client onboarding
+ Ensure product development teams are clear on priority development tasks
+ Assist in test case development and quality assurance process documentation
+ Provide expert product design recommendations to product development team
+ Work closely with sales and contract management teams to ensure product roadmap and current functionality is well understood
+ Suggest workable solutions to development teams with consideration for existing and new users
+ Ensure implementation schedules are tracked and communicated internally and externally
+ Explore new ways of improving existing services and products
+ Provide necessary technical expertise to sales team to enable them to sell the product
+ Assist with the creation of product marketing materials including how-to videos and new release feature showcases
+ Identify and present creative and innovative product solutions
**Required Skills and Experience**
+ Bachelor’s degree in computer science, business management (MBA preferred), or equivalent experience managing large assessment technology platforms
+ Proven track record of thriving in high-pace software development team
+ Able to formulate and implement global strategies for products
+ Able to distill product roadmaps into digestible and relevant presentations to key customers and partners
+ Proven track record of excellent customer support
+ Proven work experience as a product or project manager
+ 8+ years of education technology experience, preferably in large scale assessment
+ Strong project management skills and attention to detail
+ Excellent verbal and oral communication skills
+ Ability and desire to work as part of a globally distributed and virtual teams
APPLY HERE
