by Ronald Barron | Feb 25, 2025 | Uncategorized
About the Role
Title: Senior Product Designer
Location: Remote
Job Description:
Healthcare pricing is a maze of complexity. Misaligned incentives, outdated transaction systems, and fractured payer-provider relationships have created a frustrating experience for everyone involved. At Turquoise Health, we’re not here to tinker around the edges-we’re on a mission to eliminate the financial complexity of healthcare. We’re building the not-so-distant future, and we need bold thinkers and doers to join us on this journey.
We’re looking for a Senior Product Designer that deeply cares about design and is ready to share skills and expertise with our product and organization. You’ll tackle big-picture vision work while also rolling up your sleeves to design tactical features that make a real impact. This isn’t just another design role-it’s an opportunity to own one of the most essential frontiers at Turquoise Health and help define how the healthcare industry collaborates in the future.
As a Product Designer, you’ll:
- Help guide the product’s direction by contributing to strategy and key decision-making, ensuring design is at the forefront of impactful solutions.
- Lead the end-to-end design process-from initial research, ideation to polished, prototypes production-ready designs.
- Craft compelling narratives around product opportunities, helping stakeholders understand and align on design-driven insights.
- Collaborate closely with product managers, engineers, and fellow designers to deliver cohesive, user-centered experiences.
- Juggle multiple projects effectively, maintaining clear communication and setting expectations to ensure alignment across teams.
What you bring to the Product Designer role:
- 5+ years of experience crafting and launching exceptional, research-driven products.
- Proficient in Figma, our design tool of choice.
- You have a knack for creating intuitive experiences in complex spaces and are tuned into the details of visual design and interactions.
- You excel at taking concepts from vague ideas to fully realized solutions.
- You bring ideas to life with prototypes that clearly communicate nuanced design decisions.
- You’re self-motivated, thrive in fast-paced environments, and bring urgency and accountability to your work.
- B2B software/SaaS experience, especially with complex data structures
- High EQ, high grit, no ego-you’re a team player with great communication skills.
Bonus points:
- Experience achieving product-market fit in a fast-moving, scrappy startup environment with an emphasis on agility and openness to new approaches; experience working at a rapidly scaling venture backed startup
- Experience working in data products – comfortable with data visualization, data tables, and complex filtering
APPLY HERE
by Ronald Barron | Feb 25, 2025 | Uncategorized
About the Role
Title : Senior User Experience UX Designer
Location: Remote Remote US
Workplace: Fully remote
Job Description:
Aretum is hiring a Senior User Experience (UX) Designer to enhance our user experience design initiatives. This role entails leading UX design efforts for various web applications, particularly within the government sector. As a Senior UX Designer, you will take charge of user research, design ideation, and the creation of high-quality prototypes that align with our client’s strategic vision. You will work collaboratively within cross-functional teams following Agile methodologies to ensure design solutions meet user needs and comply with accessibility standards.
Under minimal direction, perform as a UX Designer creating designs that are both functional and aesthetically pleasing, adhering to usability and accessibility guidelines (specifically Section 508 of the Rehabilitation Act of 1973, 29 U.S.C. 794d and WCAG 2.2). Required UX design services include user research, wireframing and prototyping, collaborating with stakeholders, implementation of design system components and templates, and usability testing. UX designers must have proficiency in UX design tools such as Figma or Sketch.
Responsibilities of this role include but are not limited to:
- Serve as a subject matter expert on accessibility standards (WCAG 2.2 and Section 508) across multiple project teams.
- Support the implementation of the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for a mission critical set of web applications.
- Translate concepts into wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces supporting responsive web design and intuitive user experiences.
- Take a user-centered design approach and rapidly test and iterate visual designs.
- Work as part of an integrated and collaborative Agile development team
- Actively participate in Scrum ceremonies, e.g., Sprint Planning, Grooming, Review and Retrospectives
Requirements
- Must be flexible, able to work in a highly collaborative environment, juggle multiple tasks at once, and work independently and collaboratively as needed. Must have superior interpersonal skills and strong communication skills.
- 6+ years UX design experience working with complex web application development
- Solid familiarity and experience in Agile Methodology and Scrum ceremonies
- Experience with standard wireframing and UX tools, including previous experience with Figma
- Good grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, and usability and accessibility concerns
- Deep experience designing for users with disabilities following standards outlined in Section 508 of the Rehabilitation Act of 1973, 29 U.S.C. 794d and WCAG 2.2 accessibility standards
- Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
- Ability to clearly and effectively communicate design processes, ideas, solutions to teams and clients, and be open to receiving feedback and constructive criticism.
- Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
- At least 3 referenceable projects with experience as a UX Designer
ADDITIONAL DESIRED EXPERIENCE
- Experience or exposure with ticketing automation tools such as Jira
- Experience with doing UX Design for Angular applications
- Previous experience performing on a government contract is a plus
- HTML/CSS experience a plus
- DHS Trusted Tester Certification (free accessibility training)
- Active Public Trust (or higher) clearance
APPLY HERE
by Ronald Barron | Feb 25, 2025 | Uncategorized
About the Role
Title: Manager, Solutions Architect CST (Remote, USA)
Location: United States (Remote)
Job Description:
Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.
This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.
Responsibilities
- As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
- Ensure team success in designing and building outcomes on the Grafana technology stack.
- Build educational programs that enhance customer capabilities of the Grafana technology stack.
- Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
- Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
Basic Qualifications
- 3+ years of managing a Solutions Architecture team in a related space
- 5+ years design/implementation/consulting experience with distributed applications
- 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
- 2+ years of experience in technology/software pre-sales or technical consulting
- Located in CST
- Working knowledge of software development tools and methodologies
- Presentation skills with comfort speaking to customers and executives
Preferred Qualifications
- Experience building/maintaining observability solutions
- Excellent communications and writing skills.
- K8’s
- Linux experience (2+ years in a company)
- Shell scripting, API knowledge
- Observability (monitoring) as a background would be huge
APPLY HERE
by Ronald Barron | Feb 25, 2025 | Uncategorized
About the Role
Title: Member Support Specialist
Location: Remote
Job Description:
Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a?mission-driven team?committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
The Member Support Specialist reports to the Sr. Manager of Member Support and is responsible for providing world-class operations support to members and internal teams. In this role, you will contribute to excellent support metrics and provide feedback on areas of opportunity for relentless improvement. Your work will be critical to delivering superior customer care to a rapidly growing member base.
*This is a full-time work-from-home role. Working hours are 7:30am – 4:30pm PT
What you’ll do
- Deliver high-quality, frontline customer support to agreed-upon service levels
- Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks
- Be a subject matter expert on Transcarent products, services, policies, processes and workflows, both internally and externally
- Partner with management on support improvements, including process, training and workflow gaps
- Collaborate on dedicated customer-facing work, with special projects as assigned by leadership
- Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email
What we’re looking for
- 2+ years experience in customer support, customer operations and/or contact center operations
- Impeccable customer service skills with a relentless desire to exceed expectations
- Basic computer skills necessary, Mac/iOS preferred
- Experience with CRM tools, Zendesk & Salesforce strongly preferred
- Experience with Microsoft Suite, Word and Excel preferred
- Exceptional verbal and written communication skills
- Strong attention to detail
- Demonstrated ability to remain calm under pressure
- Comfort giving and receiving direct feedback
- Remote experience preferred
Nice to have
- Experience producing or handing Medical Records
- Experience managing escalation calls
- Bilingual (English/Spanish)
APPLY HERE
by Ronald Barron | Feb 24, 2025 | Uncategorized
About the Role
Quality Assurance Specialist
Location: Montreal QC CA
Type: Full-time
Workplace: Hybrid remote
Job Description:
Description
Do you have an eye for detail, an eye for effective user experience design, and a passion for producing high-quality experiences that users will love? Our Quality Assurance Specialist is a quick learner, understands user and customer priorities, and is an effective communicator. He/she collaborates with our team of developers, project managers, and designers. We are looking for someone with leadership skills who can create quality assurance processes in collaboration with our design and development teams.
We encourage you to apply if you are considering immigrating to Canada. We actively sponsor visa applications for qualified candidates and help them settle in Montreal.
The Quality Assurance Specialist will have to
- Create test plans in collaboration with project teams
- Develop test procedure documentation
- Create and prioritize bug reports with clear reproduction steps
- Use a range of testing tools to ensure the accessibility and responsiveness of websites and applications
- Facilitate the UAT process and issue triage
- Work closely with developers and designers
- Work closely with project and account managers to ensure client success
- Staying up to date with industry best practices
- Improving our quality assurance practices across the organization
What skills are required to succeed in your role within the Evolving community?
- At least 2 years of experience in a web quality assurance role
- Excellent organizational and prioritization skills and methodical attention to detail
- Experience in setting up Google Analytics tracking on websites and an ability to troubleshoot issues
- Experience in performing SEO audits and sharing SEO best practices
- Experience working with content management systems
- Experience using testing tools for browser compliance and accessibility
- An understanding of accessibility and usability best practices
- Experience working in a team and using a standardized development workflow
- Experience using a project management tool such as Redmine or JIRA
- Strong communication skills in French and English
Bonus for
- Experience with Drupal and WordPress
- Experience in programming or design
Remote applications based in North America are welcome, but the candidate must
- Be available during working hours in Montreal
- Use tools like Slack to stay engaged with your team and contribute to company culture
- Have exceptional self-management and proactive communication skills
APPLY HERE
