by Ronald Barron | Mar 14, 2025 | Uncategorized
About the Role
Title: Client Support Representative – Level 1 – Hospitality Management Softwar
Location: Remote Remote US
Type: Full-time
Workplace: Fully remote
Job Description:
We are hiring at InnQuest Software for a Customer Support Representative to join our growing Hospitality Management Software team in North America!
The successful candidate must have at least 2 years experience in Front Desk Operations or Hotel Front Office Management! roomMaster hospitality management software product experience would be ideal!
InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada, and the UK.Our technology and services leadership, combined with hospitality expertise and global scale, help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms daily!
The Client Support Representative will provide support for all InnQuestproducts, facilitating case management and solutions. This position is crucial to high customer satisfaction among InnQuestclients. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail, and chat. Hotel Management experience is preferred for this position.
Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience, and hoteliers deserve a management system that would allow them to maximize the guest experience and property. InnQuest’s popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com. InnQuest’s office is in Clearwater, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia, and South Africa.
InnQuest Software was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
The successful candidate can be based anywhere in the US, working in a remote work model!
What your day will look like:
- Front-line Technical Support
- Answer inbound calls to support department
- Respond to incoming e-mails and chats
- Identifying issues defined by clients
- Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
- Logging client issues and following up on unresolved issues
- Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Liaise with external technology vendors to coordinate changes and resolve issues
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents
- Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
- Participate in shift rotation
About You:
- Minimum 2 years experience in Front Desk Operations or Hotel and Front Office Management is essential
- roomMaster hospitality management software product experience would be highly advantageous
- Experience in technical support and/or strong troubleshooting skills
- High level of knowledge of Windows operating systems and basic networking concepts
- Technical certificationis a plus
- Understanding of hotel front desk and back-office operations
- Team player
- Ability to pick up new concepts easily with an initiative to learn and is self-motivated
- Ability to multi-task effectively while working on multiple projects and with multiple clients
- Assertive and able to resolve client issues with tact and diplomacy
- Excellent communication skills required
- Verbally communicate clearly
- Write clearly with excellent grammar and spelling in a style appropriate for business communication
- Clarify problems or issues
- Good listening skills
- Professional and courteous
- Positive attitude
- Fluent in English, both written and verbal, is essential
- Legally authorized to work in the United States or Canada is essential
APPLY HERE
by Ronald Barron | Mar 13, 2025 | Uncategorized
About the Role
Title: Senior Fullstack Developer
Location: United States
time type
Full time
job requisition id
JR101885
Job Description:
At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!
Senior Full-Stack Developer Job Description
About the Job
At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!
Company
Element MJH, is a data-driven, technology-enabled healthcare marketing agency located in Kansas City, MO. We are a division of MJH Life Sciences, the largest privately held medical media company in North America.
Job Description: As a Senior-Level Full-Stack Developer you will be responsible for the implementation of client sponsored projects. This involves the development, configuration, and testing of web-based pages, microsites, sign-up forms, surveys, and other web tactics in an operational capacity. You will leverage your skills in common technologies like HTML, CSS and JavaScript from within our internally developed platform and industry standard solutions like WordPress.
Job Responsibilities:
1. Collaborate with development, client services, design, and leadership teams to understand and execute project requirements.
2. Develop visually appealing data collection forms per design and data collection specifications.
3. Ensure the performance, responsiveness, and security of web applications.
4. Troubleshoot, debug, and perform data and system analysis as required.
5. Lead code review and standards development.
6. Become a subject matter expert on the core applications and processes that compose the Element platform.
7. Participate in the continued expansion and automation of processes to expedite our delivery of services to our customers, both internal and external.
Required skills and qualifications:
Candidates with a variety of experience will be considered, provided you are interested and eager to learn new skills and evolve on the job.
Eligible candidates will:
- Have 5+ years of experience developing in standard web technologies such as HTML, CSS, JavaScript, Bootstrap.
- Have 3+ years developing front-end frameworks like React, Angular or related technologies.
- Experience supporting and upgrading WordPress and plugins.
- Experience in C# .Net and/or ASP.Net.
- Have experience in understanding, accessing, and querying relational database structures in platforms such as Microsoft SQL, PostgreSQL, or MySQL.
- Experience designing data models. Which includes table, index, store procedure creation.
Desired skills and Experience:
- Experience integrating with RESTful webservices.
- Experience designing interactive user interfaces using JQuery.
- Experience in C# .Net and/or ASP.Net.
- Experience with TSQL for Microsoft SQL Server 2008 or later.
- Applied examples of solving tough problems in creative ways.
- A highly focused attention to detail.
- A desire to learn something new every day.
Winning candidates will:
- Enjoy working in a fast-paced environment.
- Be highly motivated and able to work effectively with minimal supervision.
- Enjoy critical problem solving.
- Have a good sense of humor and enjoy working with others.
APPLY HERE
by Ronald Barron | Mar 13, 2025 | Uncategorized
About the Role
Title: Data Architect
Location: USA-
Job Description:
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB is growing rapidly and seeking a Data Architect to be a key member of a growing Data Architecture team; overseeing the governance, management and stewardship of data across the organization. As a Data Architect, you will be the bridge between the business and data engineering teams. You will design data models and schemas to produce high-performing, curated datasets in a mixed SQL and NoSQL environment, and drive the implementation to completion. You will populate an enterprise data catalog with key technical and business metadata driving data discoverability, and facilitate the adoption of enterprise data governance policies and procedures.
This role will be based remotely in the United States.
Who?
- At least 3 years experience building data models to support structured and semi-structured product data including telemetry
- Highly proficient in SQL. MQL (MongoDB Query Language) knowledge is a plus
- Experienced with at least one distributed query engine or cloud-based data warehouse, such as Trino or BigQuery
- Customer focused, understanding that delivering business value is of utmost importance
- Skilled at eliciting requirements and communicating across a diverse set of engineers and partners
- Familiarity with Python and rudimentary Prompt Engineering
- Well-versed in core data lake, data warehousing and data security concepts
- Familiar with data catalog functionality, business glossaries, metadata management and data lineage
- Familiar with cloud computing concepts and big data storage formats such as Parquet and Iceberg
- Capable of juggling multiple projects simultaneously
- A lifelong learner who strives for continuous improvement
What?
As a Data Architect, you will:
- Partner with Product Owners and other Stakeholders to document data requirements, utilizing your experience to provide insights and add value to the process
- Validate and assess incoming product telemetry data, ensuring alignment with documentation and meeting Product Owners and other Stakeholders’ expectations by thorough cross-referencing and testing
- Design data models and schemas within the internal data lake and data warehouse that will be used for analytical and data science consumption
- Create and execute test plans to ensure data is accurate and performance meets SLAs
- Scope and create SQL-based pipelines prioritizing data consistency and accuracy
- Implement data security standards for data access
- Document metadata and lineage in the enterprise data catalog, promoting self-service data discovery and exploration
Success Measures
- In 3 months, you’ll have fully ramped with our Business and Data teams
- In 6 months, you’ll have delivered at least one fully documented data model that provides value to the business
- In 12 months, you’ll have delivered multiple data models across a variety of use cases, and are comfortable working with all aspects of our internal data platform
APPLY HERE
by Ronald Barron | Mar 13, 2025 | Uncategorized
About the Role
Title: Director, Technology Solutions – Remote
Location: NY-New York
Job Description:
We are hiring a strategic Director, Technology Services leader who has experience working with a dynamic team, designing impactful strategies, and solving complex business problems for large, global organizations. This is a high-impact role, with endless opportunity to develop new skills and advance your career. If you are looking for a place where you can truly thrive, this is the perfect opportunity for you. Apply now!
Req.#794308455
#LI-DNI
Responsibilities
- Analyze RFP/Proactive pitch scenario, identifying success definition and hot buttons
- Create win themes assimilating intel from internal and external sources
- Guide the deal team on deal construction and proposal wireframes
- Run point on commercial construct in alignment with business, delivery, and FP&A leaders
- Help the team industrialize the proposal creation process by bringing in best practices
- Create sizing metrics from all service towers and levels
- Analyze the deal requirements and size up transition and delivery teams
- Guide the team on cost optimization on base resource cost
- Review with the account team and practice leaders to harmonize the team sizing
- Work with delivery leaders to create shared service models
- Join Orals/defense presentations to showcase practitioner experience
Requirements
- Experience with different models in commercial models
- Hands-on experience in creating SLAs
- Strong understanding of what delivery management platforms look like
- Awareness of project delivery methodologies
- 10 years+ of managed services experience
- Strong understanding of application support, maintenance, and large-scale transformations
APPLY HERE
by Ronald Barron | Mar 13, 2025 | Uncategorized
About the Role
Title: Sr. Organizational Change Manager – (12 month contract) (US)
Location: Remote, USA
Type: Full-Time
Workplace: hybrid
Category: Strategic Delivery Office
Job Description:
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary:
Reporting to the VP of Organizational Change, the Sr. Organizational Change Consultant will play a critical role in driving and managing the execution of organizational change plans and initiatives across a portfolio of complex, high-impact, interconnected projects. This role is focused on building, executing and measuring customized change plans and strategies through partnership with executive leadership, people leaders and employees from both our Senior Care and Acute & Payer Business Units, and across multiple cross-functional teams, including Finance, Legal, Human Resources, Office of the CIO, Customer Success, Customer Experience, Professional Services, Customer Support & Operations, Product & Engineering Operations, Marketing, Sales & Partnerships, Mergers & Acquisitions. The Sr. Consultant will work both independently and with other change and project leaders to identify, manage and mitigate risks to projects within their assigned portfolio. In addition, they will provide hands-on guidance and mentorship to project team and change network members to ensure the successful planning, execution, and adoption of these transformative projects, and facilitate the development of an organizational change capability and culture more broadly within the organization.
This position is ideal for an experienced change management professional who has the proven ability and passion to lead multifaceted change efforts and drive a culture of continuous improvement across a rapidly growing, scaling, and maturing technology organization. If you are a change management expert with a track record of driving successful organizational transformations in the technology sector, this is the chance to drive positive change and make a significant impact in a mission-driven company, with a highly collaborative and innovative work culture.
Key Responsibilities:
-
- Own and manage the Change Plan for a portfolio of interconnected multi-year projects.
- Leverage existing organizational change tools and frameworks to develop, manage, and refine comprehensive change strategies and transition plans for complex, high-impact organizational initiatives.
- Ensure all change and project plan aspects are integrated for seamless execution and address any issues or resistance that may arise during implementation to facilitate successful adoption in alignment with company objectives, technology requirements and talent capabilities.
- Develop and execute customized stakeholder readiness, engagement and communications plans that implement the right tactics at the right time to support and enable employees to adopt desired changes at all levels of the organization, while also facilitating broad, company-wide awareness and support for change efforts.
- Partner with and influence executive and senior leaders to build consensus around the need for change plan(s), to define change objectives of multiple project streams, and to ensure alignment and the appropriate prioritization of activities and resources across the portfolio.
- Proactively manage escalations by effectively partnering with senior business leaders within the project(s)/program.
- Lead engagement of change champion network(s) across the portfolio and partner with them to implement creative change management tactics where needed to address unique stakeholder needs that require communications, engagement, training and/or change adoption support.
- Partner closely with technical and business SMEs and leaders to develop impactful stakeholder needs analysis and targeted communications, training, organizational design and effectiveness, and change measurement resources, tools and artefacts that can be used to measurably drive adoption by executive leaders, people leaders, and front-line employees.
- Partner closely with other change management team members to define and establish metrics and key performance indicators (KPIs) to measure change management plan progress. Regularly report on change adoption metrics, and look for ways to continuously measure, evaluate and improve the change management process.
- Play an active role in team meetings to facilitate knowledge sharing, discussion of current challenges and potential roadblocks, and stay up to date with industry trends and best practices in change management, bringing innovative ideas and approaches to the organization.
- Up to 25% occasional travel to PointClickCare offices for team meetings and events.
Required Experience and Skills:
-
- Post-secondary education in Organizational Development, Strategic Change Management or a related field and/or proven experience formally leading organizational change through periods of rapid company growth, preferably within the technology industry. Change Management (CCMP, ADKAR etc) or Design thinking certification preferred but not required.
- Experience applying change management tools and methodologies, in addition to project portfolio and project management tools. High proficiency applying and helping others leverage change management methodologies and tools to successfully drive adoption and other organizational outcomes through complex changes. Practical hands-on experience mentoring and guiding leaders through the change management process, fostering and supporting a collaborative and people-oriented approach to change.
- Experience leveraging a solid understanding of how and why SaaS organizations operate and organize for success, to enable accelerated risk identification and assessment, identification and evaluation of opportunities for improvement, and rapid development of credibility with key business and technical stakeholders.
- Strong leadership, matrix mentoring and project management skills, including the ability to multi-task and prioritize effectively across multiple competing initiatives, and create clarity and deliver results through ambiguity and complexity.
- Combines intellectual curiosity and capacity to understand how things connect, with the ability to ‘roll sleeves up’ to get work done and the drive to constantly look for how to make it better. Demonstrated ability to connect dots by proactively identifying underlying dependencies. Able to identify, articulate and solve for root cause issues instead of symptoms, and draw key organizational and talent insights from deltas between current state and future state frameworks and models.
- Exceptional communication, interpersonal and consulting skills. Able to quickly identify and zero in on critical underlying issues and collaborate on co-creating working solutions. Can easily articulate strategy, challenges, and influence senior leadership and executive teams to adopt desired behaviours and recommended solutions. Ability to read the room and tailor communication based on audience needs.
APPLY HERE
