by Ronald Barron | Mar 17, 2025 | Uncategorized
About the Role
Title: Software Engineer – Generalist
Location: United States
Job Description:
About Gladly:
Gladly, the customer-centered, AI-powered customer support platform is built around people, not tickets. Unlike traditional ticket-based customer support solutions, our software helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service—into a single, lifelong conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly to create exceptional customer experiences, transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. We foster a collaborative, inclusive culture that prioritizes growth, DEIB, and meaningful connections. At Gladly, people are at the heart of everything we do.
What You’ll Do
- Code! You’ll design and code innovative, scalable, and fault-tolerant features
- Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
- Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.
- Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role).
What You Bring To Engineering Team
- 5+ years of full-stack engineering experience, with some leadership or mentorship experience.
- Strong teamwork skills; you love participating with high-performing teams of engineers.
- Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact product behavior (and vice versa).
- Competency with data structures, algorithms, software design, and cloud architectures.
- Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency.
- Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on-boarding and a bit of practice.
APPLY HERE
by Ronald Barron | Mar 17, 2025 | Uncategorized
About the Role
Title: Genesys Cloud Developer
Location: Remote United States
Requisition ID: 2025-59922
Category: Information Technology
Country: United States
Job Description:
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Purpose
Develops, implements, and supports Genesys Cloud Self Service IVR, Bot Flow, Scripting, Email, Chat, Campaigns and handle day-to-day requirements for Genesys Cloud Development (non ACD). Meet and exceed all aspects of client needs and requirements according to policies and procedures.
This position is 100% work at home.
Responsibilities
Your Responsibilities
- Designs & Develops Genesys Cloud self-service DTMF, ASR & NLU applications
- Maintains add-on applications & API services
- Analyzes business requirements. Designs, develops, tests, deploys and monitors Genesys Cloud applications
- Collaborates with End users and other IT team members to understand business requirements and drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to business needs
- Drives the requirements using input documents such as: Meetings, BRD, Jira, & Service Now ticketing system
- Creates and maintains comprehensive documentation (call flows, scripting, Integration & training docs)
- Stays updated with latest Genesys Cloud announcements, releases & features
- U.S. Eastern Time work hours
Qualifications
Qualifications
- 4+ years of experience in design and development of:
- Genesys Cloud self-service IVR (Non-ACD) Flows
- Genesys Scripting
- ASR
- NLU
- AI Bot Flows
- Kore.ai and/or Cognigy integration experience would be preferred
- Cloud Dialer Campaigns
- In-queue Flows
- Email integration experience
- Hands on ability to troubleshoot, fix and track Genesys Cloud IVR/Scripting/UI issues
- Proficiency in programming languages such as Java, Python, or Node.js.
- Strong hands-on experience for technologies such as RESTful API, JSON, SQL is preferred
- Experience in integration with connectors for SalesForce and Oracle is a plus
- Bachelor’s degree in Information Technology or related field is required
- Certification in Genesys Cloud is required
- US citizen or Green Card holder.
- Must be able to work full-time in the United States.
- Candidate would need to pass Federal security checks as required by the client
APPLY HERE
by Ronald Barron | Mar 17, 2025 | Uncategorized
About the Role
Title: Structural Engineer V
Location: United States
Job Description:
WHY CHA?
Finding a better way.
At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help People. We improve our world. At CHA, we embed ourselves in our communities – and take pride in improving things where we live. At the foundation is a commitment to inclusion and diversity and choosing to treat everyone with dignity and respect. We also take accountability for making decisions that promote sustainability in our business and our designs. We are on a mission to reduce our environmental footprint and bring greener solutions to our clients. We are responsibly creating a more sustainable future in ways that we can all see and touch. Together. Every day.
CHA Consulting, Inc. is currently seeking a Structural Engineer V to join our Advanced Energy – Generation & Energy Management Team working remotely from home.
YOUR IMPACT
CHA is a leader in sustainable district energy, power and thermal generation systems. Our approach includes critical systems that are maintainable and operable with redundant, fail-safe backups. Our expertise encompasses gas turbines, steam turbines, reciprocating engines, gas plants, biomass plants, coal-fired boiler plants, chiller plants, high-voltage substation, and more. From the early stages of master planning and permitting through comprehensive detailed design, we partner with our clients to create solutions that provide reliable, sustainable energy.
The Structural Engineer V, a key role at CHA, leads the technical execution of projects within his/her discipline and provides expert consultation in one or more areas of the respective field of engineering. At CHA, our Structural Engineer V plans, schedules, conducts and coordinates detailed phases of a project independently with other engineering disciplines and project management staff. This key role provides guidance, mentorship, and technical review of work completed by junior level staff. This individual provides technical development of proposals and external presentations (i.e., clients, public, regulatory agency, etc.)
The Structural Engineer V resolves highly complex technical issues and continuously monitors the progress and performance on a project to ensure efficient production and uncover potential problems. The professional in this role recognizes technical discrepancies in analytical results and makes appropriate corrections following standard procedures and recommends alterations to development and design to improve quality of design.
At CHA, you can build a career and find your passion across our diverse business lines and project teams. Being part of CHA means being part of a team of talented professionals, where you’ll find support for your career growth and the opportunity to impact our industry and our communities. Find your “why” at CHA!
REQUIREMENTS
- Bachelor’s degree in civil or structural engineering required
- Professional Engineer License (PE) required
- Minimum of 10 years progressive engineering experience is required
- Expert knowledge of the respective engineering discipline(s) with a proven ability to practically apply best practices
- Advanced proficiency with engineering, computational, and modeling software (Revit, AutoCAD, MicroStation, etc.)
- Understands QA/QC procedures and understands basic business practices and laws related to engineering
- Ability to demonstrate leadership skills and effectively work in a collaborative environment; proven ability to lead a team
- Effective verbal and written communication skills with the ability to adapt communication style to suit various audiences
- Proficiency with MS Office software required
- Active role in a professional engineering society/organization preferred
APPLY HERE
by Ronald Barron | Mar 17, 2025 | Uncategorized
About the Role
Title:TECHNICAL ENGINEER
Location: Remote Home United States
Job Description:
Job Applicant Privacy Notice
Ref. No: 528934
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Technical Engineering:
HOT SKILL – Customer Sponsored Vendor Certification Required from Epic Systems
Job Description
- Epic Cogito Administration The Cogito/Clarity Database Administrator is responsible for configuring, maintaining, and optimizing the Cogito databases to align with the environment strategy.
This role involves engaging in capacity planning to ensure sufficient system resources, monitoring database size and health, and creating and managing plans for statistics and index maintenance.
A key aspect of the role is understanding performance metrics, monitoring system performance, and troubleshooting issues as they arise, including responding to emergency and after-hours situations.
The administrator manages login configurations for different access levels and works on RDBMS upgrades and updates for both production and non-production environments.
Additionally, the position involves performing regular database backups, verifying restores, and ensuring business continuity through thorough process maintenance and testing.
The administrator is also responsible for installing and maintaining the necessary administrative and monitoring tools to ensure high availability and performance of the Epic system.
Adhering to vendor and Epic best practices for hardware and software configuration is essential, and the administrator actively participates in change control processes for all planned technical activities.
Collaboration with technical teams and Epic is crucial to ensure proactive and effective support.
Off-hours work and participation in on-call rotation are required Knowledge, Skills, Abilities: Knowledge of system development methodology and principles of project management.
Ability to analyze and solve problems.
Technical knowledge and understanding of clinical systems.
Ability to communicate effectively with staff.
Ability to set priorities and manage time effectively.
ESSENTIAL FUNCTIONS Configuring and maintaining the Cogito databases according to the environment strategy Engaging in capacity planning exercises to ensure adequate system resources Monitoring database size and health Creating and managing plans for maintaining statistics and indexes Understanding performance metrics, monitoring system performance, and troubleshooting issues Responding to emergency and after
‐ hours issues Managing the logins for different types of access, including login behavior and working environment configuration Applying RDMS upgrades and updates to production and non
‐ production environments Performing database backups and verifying restores Maintaining and testing processes related to business continuity Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of your Epic system Following vendor and Epic best practices for hardware and software configuration Participating in your change control process for all planned application and technical activities Collaborating with your technical teams and Epic to ensure proactive support
APPLY HERE
by Ronald Barron | Mar 17, 2025 | Uncategorized
About the Role
Content Marketing Specialist
locations
Remote US
Full time
Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
TITLE: Content Marketing Specialist
The Content Marketing Specialist at Duck Creek Technologies supports the development and execution of marketing content across various channels. This role involves creating content that communicates Duck Creek’s value proposition effectively to different audiences.
WHAT YOU’LL DO:
- Assist with the development and execution of a content strategy that aligns with Duck Creek’s marketing objectives.
- Help create engaging content for a variety of channels, including demand generation campaigns, websites, blogs, social media, product collateral, and more.
- Support cross-functional teams (Demand Generation, Product Marketing, PR, Social, Internal Communications, etc.) in ensuring consistent messaging across all channels.
- Aid in crafting narratives that clearly communicate Duck Creek’s value proposition to various audiences.
- Assist with managing the content calendar and ensuring the timely completion of content projects.
- Collaborate with product marketing and design teams to optimize website copy for both user experience and SEO.
- Contribute to the creation of marketing collateral, promotional materials (eBooks, whitepapers, etc.), blogs, customer case studies, and communication plans to increase engagement.
- Ensure all content adheres to brand guidelines and resonates with target audiences.
WHAT YOU’VE DONE:
- Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area.
- 3+ years of relevant content creation or marketing experience with increasing responsibility.
KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:
- Experience creating B2B content.
- Excellent written and verbal communication skills.
- Experience with marketing tools such as WordPress and SharePoint preferred.
- Experience leveraging AI tools preferred.
- Proven experience in content marketing, with a focus on technology or B2B industries.
- Strong project management skills, with the ability to handle multiple projects simultaneously.
WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:
Travel: 0-10%
Location: Remote US
Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.
APPLY HERE
