Job Description
Title: Associate Product Manager
Location: Remote
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We’re looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Who You Are
You have strong empathy for customers and a drive to identify and address their needs. You use that customer discovery to shape the product direction. You thrive in a fast-paced, fast-growing start-up environment. You understand the importance of collaborating with other teams but are also able to act quickly as the decision-maker when required. You have a passion for our mission of helping people to build credit and save money.
The Role
What You Will Do
- Product development: Collaborate with cross-functional teams, including engineering, design, marketing, risk, and analytics, to develop and launch new credit card products and enhance existing products. Define product requirements, prioritize features, and manage the product development lifecycle.
- Product roadmap: Work with the Sr. Product Manager to create and maintain a comprehensive product roadmap for the credit card vertical. Align product strategy with business goals and customer requirements. Regularly communicate the roadmap to stakeholders and ensure timely execution.
- Stakeholder management: Collaborate closely with internal stakeholders, including risk, customer support, and executive leadership, to gather feedback, address concerns, and ensure alignment across teams. Over-communication is key.
- Product performance analysis: Monitor key product metrics and conduct regular analysis to evaluate the performance of credit card products. Identify areas for improvement, develop quarterly OKRs, and implement data-driven optimizations.
- Conduct market research: Stay informed about industry trends, customer needs, competitive advantages, and regulatory activities in the credit reporting vertical. Utilize market research to identify opportunities for product innovation, positioning, and improvement.
- User experience optimization: Work closely with the design team to enhance the user experience of credit card products. Conduct user testing, gather feedback, and iterate on product design to maximize customer satisfaction.
- Product launch and training: Collaborate on go-to-market plans, coordinate product launches, and support training efforts for internal teams, including customer support and operations. Ensure a smooth rollout and ongoing support for credit card products.
What you Bring
- 1+ year(s) experience as a Product Owner, Business Analyst, Associate Product Manager, Technical Program Manager, or equivalent at a high-growth technology-driven company. Fintech experience preferred
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present ideas to stakeholders.
- Strong leadership skills, with the ability to motivate and inspire cross-functional teams
- A passion for collaboration and teamwork while driving towards a common goal. Build lasting working relationships grounded in inclusion and respect.
- Knowledge of the credit card industry, including regulations, emerging technologies, and customer preferences
- Experience with Agile/Scrum methodologies and product management tools is highly desirable (e.g. Jira).
- A passion for innovation, user-centered design, and delivering exceptional customer experiences.
