About the Role
Associate eCommerce Merchandiser
locations
US – Remote
PA – East Greenville
Full time
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Associate eCommerce Merchandiser
About this Opportunity
Are you looking to disrupt the B2B eCommerce market? If so, this role is for you. The MillerKnoll digital team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We’re creating frictionless customer experiences through digital solutions, and we are seeking an Associate eCommerce Merchandiser to join our team. Focused on our B2B eCommerce business, the Associate eCommerce Merchandiser will be a key contributor to the site merchandising.
Essential Functions
· Support product data set up and on-site merchandising functions.
· Assist with QA of site enhancements.
· Support analysis to recommend site improvements, updates, and changes necessary for best in class merchandising.
· Support and create new, promotional and/or seasonal taxonomy
· Support site sorting rules, search term optimization and other commerce platform related features that help drive conversion rate and provide a best in class experience
· Supports analysis of customer feedback and trends to help develop insights about buying preferences and buying patterns.
· Supports collaboration with cross-functional teams to improve customer experience, on-site merchandising and site performance
· Supports site analytics and trend analysis to inform site optimization
Performs additional responsibilities as requested to achieve business objectives.
Qualifications
· Bachelor’s Degree required.
· 1 -3 years’ experience in eCommerce Merchandising
· Passionate about the customer journey and experience
· Experienced with major online platforms and their ecosystems (Salesforce Commerce Cloud and/or PIM tool experience a plus)
· Experience working with web analytics tools, e.g. Google Analytics.
· Expert understanding of site taxonomies, seasonal trends in merchandise, and editorializing product for customers
· Demonstrated ability to build consultative, collaborative relationships with cross functional teams
· Effective organizational and interpersonal skills, including written and verbal communications
· Excellent attention to detail