About the Role
Title: Associate Director, Client Success (National East)
Location: Remote
Job Description:
Quick-take: Axios is a growing media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate Director of Client Success to support our East Coast-based advertising team!
Why it matters: The Associate Director, Client Success will lead account management for new and existing strategic accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap.
Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Integrated Marketing, Finance, Brand Journalism, and Ad Operations), you will lead, develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. Additionally, you’ll be seen as an effective thought partner and coincide with the Team East client partnership lead across revenue priorities for the team.
The details: This is a high-energy role that requires superior communication skills and an ability to understand partner business priorities and solutions. They will demonstrate an entrepreneurial spirit, have a passion for the Axios mission, and possess the following strengths:
- 7+ years in account management, specifically in the digital media/news industry.
- 2+ years in managing an account management or revenue team
- Agile and adaptable in managing multiple complex campaigns simultaneously while meeting all deadlines and exceeding client expectations.
- History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders.
- In-depth knowledge of digital media, online marketing technology, and Axios’ competitive landscape
- Ability to lead and communicate effectively on client calls not limited to kick-off calls, reporting and weekly campaign management calls.
- Confident in making data-driven campaign optimization recommendations.
- Ability to think critically, prioritize, problem solve, and offer effective solutions.
- Outstanding communication, organization, and project management skills with obsessive attention to detail.
- Exceptional customer service and commercial instincts.
- Growth mindset and enjoys working in a fast-paced, collaborative environment.