Job Description
Application Support Analyst III
LocationUS
Category Information Technology
Job Type Regular Full-Time
Company H.W. Kaufman Group
ID 2023-7505
Remote Yes
Responsibilities
- Report modification/creation/customization
- Form modification
- Product creation
- System table maintenance
- Create custom queries
- User defined table creation & maintenance
- Workflow design/modification
- Create/modify system validations and stored procedures
- Create change control requests and present to change advisory board
- Lead and coordinate test releases, new builds and enhancements
- Test plan creation and execution
- Document and review new request and/or system enhancements
- Provide end user support for business systems, resolving inquiries and issues, escalating issues to senior support, as necessary.
- Assist in training and updating job aids
- Communicating updates, systems and business changes to stakeholders as needed
- Interact with vendors and contractors assisting to resolve any issues
- Work with business analyst to evaluate user requirements for changes or enhancements to existing business systems and provide specifications where needed
- Recommend improvements to business systems
Qualifications
- Bachelor’s degree or equivalent business experience preferred
- Advanced knowledge and experience in SQL, iSQL, InfoMaker, PowerBuilder, Adobe Acrobat Pro, Sybase Central, RDP/remote desktop
- Minimum 4 years SQL and report creation experience
- Proficient with O365 and MS Office applications
- Ability to develop test plans and coordinate testing across multiple users and teams
- Experience in business solutions or operations analysis preferred
- Ability to diagnose user and application problems
- Experience developing materials and training users either in-person or remotely
- Effective communicator with strong written and verbal skills
- Strong individual contributor that requires little supervision
- At least one year’s experience Insurance industry a plus
- Great customer service skills, ability to research a problem prior to asking for assistance, willingness to learn, team player, work independently