About the Role
Application Implementation Specialist
Job Category: Project Management
Requisition Number: APPLI002893
Posting Details
- Full-Time
- Remote
- LocationsRemote – U.S.A
United States of America, 000000, USA
Job Details
Description
At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.
Company Culture
Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.
At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.
Job Summary
The Application Implementation Specialist is the subject matter expert on Advarra’s software applications and workflows for the full suite of clinical research solutions. The Application Implementation Specialist understands clinical research and specializes in translating organizational needs into workflows that support operational goals and optimized use of clinical research solutions. The role serves as the primary subject matter expert for implementing customers, as well as providing guidance to internal teams, including new product commercialization.
Job Duties & Responsibilities
- Master complex software applications, integrations and reports and their use within the clinical research industry
- Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions
- Map current state workflows into new, future state application workflows using process flow charting
- Develop and utilize use cases to analyze, define and document business requirements and application scenarios
- Provide guidance to internal stakeholders on customer enhancement requests
- Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers
- Assist in the completion of technical RFP questions for prospective customers
- Build a strong relationship with the customer project team to help ensure the success of the implementation
- Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment.
- Work closely with the implementation project manager to ensure on-time delivery of all milestones
- Perform other job-related duties as assigned.