Job Description
Title: Admin End Point-1 – Remote
Location: United States
Full-Time
Grow your career with a growing organization
Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
This position will provide services across the life cycle of end user devices (laptops, desktops, mobile devices) including but not limited to software development, upgrades and patching, issue and security resolution.
What you will do:
- Responsible for maintaining multiple applications in support of end users devices and applications on multiple servers, installing, patching , and upgrades
- Responsible for application deployment and software management at the organizational level
- Responsible for creating software packages to meet organizational, department, and business needs
- Partner with and advise internal customers on best practices, solutions gather business requirements, determine impacts, timelines, and installations
- Implement solutions that are compliant and stay within budget guidelines
- Resolve and update security issues and vulnerabilities (antivirus, malware, encryption, etc) related to or impacting end user devices or applications
- Troubleshoot and resolve complex and escalated tickets and incidents opened by end users through help desk, phone calls, and personal visits
- Identify and participate in the evaluation of support tools, new technology and process improvements
- Participates in strategic projects
- Provide outstanding customer service, including off-hour support as needed
What you will bring:
- Bachelors degree in Computer Science or Information Systems or equivalent experience
- Requires 2 to 4 years of Systems related experience working on projects of intermediate complexity.
- Teams cooperatively with others to accomplish common goals and achieve synergies. Builds/maintains effective relationships across groups to provide efficient, timely, customer service or client/project support. Applies training and experience to quickly and independently resolve a variety of non-routine and conventional problems.
- Uses specialized concepts to apply a solid understanding of department/institutional policies, procedures, methods, principles, and techniques in multiple technical areas and/or business functions. Applies project management skills and demonstrates effective communication and collaboration skills.