Be the first point of contact for client website support while working with a close-knit, award-winning digital agency.
About TheeDigital
TheeDigital is a HubSpot and Google Partner agency specializing in web design, development, marketing, and SEO for businesses nationwide. Since 2004, we’ve been crafting digital strategies that drive results, earning us a spot on the Inc. 5000 list for two consecutive years. We’re a tight-knit, collaborative team that celebrates wins, supports each other, and thrives in a fast-paced, creative environment.
Schedule
- Full-time role with remote flexibility or Raleigh, NC office option
- Must be available for occasional after-hours and weekend coverage
- Collaboration with internal teams and direct client communication
What You’ll Do
- Manage and resolve incoming support requests through a ticketing system
- Troubleshoot and update client websites, plugins, hosting, and email setups
- Assist with domain transfers, DNS configuration, backups, and restores
- Set up development environments and launch websites
- Provide technical guidance and training to clients and team members
- Maintain professionalism while building positive client relationships
What You Need
- 1+ years of technical support or web developer experience
- Strong WordPress support skills (WooCommerce, Shopify, G Suite a plus)
- Understanding of hosting, DNS, and server administration
- Familiarity with HTML5, CSS3, JavaScript, and basic PHP
- Proficiency with GIT and debugging tools (Chrome Inspector, etc.)
- Excellent communication skills, with ability to explain technical issues to non-technical users
- Strong organization and attention to detail
- Ability to work independently and balance multiple priorities
Benefits
- Competitive salary with results-driven bonus program
- Fully paid health benefits, including dental, vision, and life insurance
- 401(k) plan with 4% company match
- Paid vacation, sick days, holidays, birthday, and Election Day
- Paid maternity and paternity leave
- Wellness program and continuous education allowance
- Team-building activities and professional growth opportunities
Join a fun, collaborative agency where your technical skills will directly impact client success.
Happy Hunting,
~Two Chicks…