Help businesses thrive online by delivering top-notch support and solutions. Be the first point of contact for clients, blending technical know-how with a people-first approach.
About TheeDigital
TheeDigital is a leading web design and internet marketing agency based in Raleigh, NC. Since 2004, we’ve been helping businesses grow through innovative web design, SEO, and digital marketing strategies. Recognized on the Inc. 5000 list two years in a row, we’re proud of our double-digit growth and strong, supportive team culture.
Schedule
- Full-time position
- Option to work remotely or from our Raleigh, NC office
- Must be available for occasional after-hours or weekend support
What You’ll Do
- Manage and resolve incoming support requests via ticketing system, phone, email, or chat
- Troubleshoot WordPress, hosting, email, and plugin issues
- Set up development environments and assist with website launches
- Provide technical support to both clients and internal teams
- Log billable time and send invoices for support requests promptly
- Deliver clear, professional communication and build positive client relationships
What You Need
- 1+ years of experience in technical support or web development
- Hands-on experience with WordPress; WooCommerce, Shopify, or G Suite a plus
- Strong communication skills with ability to simplify technical issues for non-technical users
- Knowledge of DNS, domain transfers, hosting, and server administration
- Experience with site maintenance, backups, and control panels
- Familiarity with HTML5, CSS3, JavaScript, Git, and debugging tools
- Basic PHP knowledge and ability to work independently across multiple priorities
Benefits
- Competitive salary with results-driven bonus program
- Fully paid health, dental, vision, and life insurance
- 401(k) with 4% company match
- Paid vacation, sick days, holidays, maternity/paternity leave, birthdays off, and Election Day off
- Continuous training, education allowance, and monthly lunch n’ learns
- Fun, supportive team culture with events, outings, and career development opportunities
If you’re passionate about client success, skilled in web support, and eager to grow with a fast-moving agency, this is your opportunity.
Happy Hunting,
~Two Chicks…